Davox Expands Presence in European Market with Additional Key Customers and New Centre of Excellence.

Business/Technology Editors

SLOUGH, England--(BUSINESS WIRE)--June 7, 2001

Sky, The Accident Group, Inkfish, and Cellular Operations Have

Selected Davox to Enhance Customer Service, Reduce Costs

Davox Corporation (NASDAQ: DAVX), a proven provider of customer interaction management (CIM) solutions, today announced four new European customers. They are Sky Subscriber Services, Cellular Operations, The Accident Group, which purchased Ensemble through distributor Crane Telecommunications Ltd., and Inkfish, which purchased through distributor Datapoint (U.K) Ltd. These customers will use the Davox solutions to enhance efficiency, reduce contact centre costs, and improve customer service.

Davox continues to successfully sell CIM solutions throughout Europe and effectively leverage its distributor relationships for increased sales. Recent distributor sales in the Europe, Middle East and Africa (EMEA) region include Datametrix AB, which sold Davox systems to Teledanmark in Denmark; Datapoint Iberica, which sold to Telefonica in Spain, and TietoEnator Consulting GmbH, which sold to Vowerk in Germany.

Davox also announced its new Centre of Excellence for the EMEA region, which will provide customers with a high level of local professional and support services. Based in Slough, outside of London, the Centre will provide product support, project and implementation management, as well as consultancy and training.

In response to the growing number of contact centres in the EMEA region, Davox has made significant, recent efforts to expand its presence there. According to market researcher Datamonitor, the number of contact centres in EMEA is expected to reach 44,200 by 2005, a 130 percent increase from 1999, when there were 19,200 centres.

About Davox

Davox Corporation (NASDAQ: DAVX) is a proven provider of customer interaction management solutions that help companies more effectively manage customer interactions via telephone, email and the Web. Davox solutions are used by more than 1,000 companies worldwide - including banks, telecommunications firms, utilities and retailers - to provide premium customer service, and to successfully establish and build valuable customer relationships. For further information, visit the Davox Web site at www.davox.com.

Note: Davox is a registered trademark. All other trademarks are the property of their respective owners.

In addition to historical information contained herein, this press release contains forward-looking statements concerning future expected financial, operating results, and product and marketing strategies. Davox's future actual results could differ materially from the forward-looking statements discussed or implied herein because of risks or uncertainties including, but not limited to, the difficulty in the development, marketing or selling of the Ensemble solution, risks associated with competition and competitive pricing pressures, technological change, new product introduction and market acceptance, stock price volatility, the ability of the Company to attract and retain key personnel, general economic conditions in the United States and worldwide markets served by the Company, and those other factors discussed from time to time in the Company's public reports filed with the Securities and Exchange Commission, such as those discussed under "Certain Factors That May Affect Future Results" in the Company's quarterly reports on Form 10-Q and annual report on Form 10-K.