Datria Systems, Nuance Communications and SAIC Collaborate to Deliver Voice Empowered Field Services Application To BellSouth.Business Editors & Technology Writers ENGLEWOOD, Colo.--(BUSINESS WIRE)--May 8, 2001 New Voice Recognition Application Offers Greater Ease of Use, Convenience, Enhanced Service Enhanced service is service offered over commercial carrier transmission facilities used in interstate communications, that employs computer processing applications that act on the format, content, code, protocol, or similar aspects of the subscriber's transmitted information; Levels Datria Systems, Inc., a leading developer of voice empowered mobile solutions, today announced that BellSouth (NYSE NYSE See: New York Stock Exchange :BLS See Bureau of Labor Statistics. ) has selected Datria's VoCarta Teleforms(R) platform to build a voice recognition system as part of the installation and use of 14,000 GPS units for field service personnel. Datria's TeleForms(R) platform, based on industry leading voice recognition technology by Nuance (Nasdaq:NUAN NUAN New User Action Notation (modeling language) ) will be used to build a voice enabled field services application to enable contract GPS system vehicle installation teams (provided by Butler Telecom) to interact directly with the FleetOptimizer fleet management and tracking database from SAIC SAIC - http://saic.com. , the nation's largest employee-owned research and engineering firm. Datria was selected for this project after successfully completing a proof of concept that demonstrated field personnel using a cellular phone and speech recognition applications to enter GPS system installation information, perform remote testing, complete routine reports, read and respond to email, and enter service information directly into a database. By using Datria System's TeleForms platform, the vehicle equipment installation teams are able to bypass any potential hold times associated with the Butler Telecom contracted call center and instantly connect and interact with the Fleet Optimizer database and testing applications. Further, BellSouth avoids having to provide for contract Butler Telecom call center personnel at night when the vehicle installation activity is performed. Equipped with a cell phone, the GPS system installation teams are able to speak directly to the application and enter details about the specific installation that they are performing into the database. In addition, the vehicle installers are also able to query the FleetOptimizer database, perform remote testing and have the results read back to them in an easy to understand simulated voice. The GPS system vehicle installer also performs an inspection of the vehicle and speaks in any maintenance items or conditional assessment information before moving on to the next vehicle. A rich script with prompts, integrated help, and simple instructions makes this an easy to learn and highly accepted system by the field users. With over 14,000 vehicles to install, every efficiency counts. "We are excited to use the Datria solution as part of the BellSouth GPS Fleet Manager Project," said Roland Morton, Director of Network Operations at BellSouth. "We have eliminated the need and cost for after-hours manual data entry of the vehicle installation information into FleetOptimizer. Our GPS equipment installation teams will speak the vehicle installation data directly into our FleetOptimizer database and perform systems tests without anyone else in the loop. We see the use of Datria's voice enabled application as an ongoing tool to continue BellSouth's commitment to reducing costs." To support the deployment and operation of its new FleetOptimizer application from SAIC, Datria will deploy a TeleForms(R) solution in order to streamline the installation of GPS units in over 14,000 vehicles. The solution is expected to reduce the cost and time to install the GPS systems. In addition, the FleetOptimizer database will be instantly updated with field information and remote tests performed through a cell phone and voice enabled interface. "We are pleased to be working with one of the largest telecommunications companies in the world and are delighted with the results of the application of our technology," said James Greenwell, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and President of Datria Systems. "Datria's voice recognition applications are focused on increasing the productivity and reducing the costs associated with mobile field workforces. BellSouth is known throughout the industry as a leader in deploying productivity enhancing technologies and we are excited to be working with them through our relationships with Nuance and SAIC." Datria Systems is a Platinum partner with Nuance and builds voice applications that incorporate Nuance's flagship voice recognition software for highly accurate and scalable voice enabled mobile solutions for the utility, government and telecommunications industries. The four companies are also investigating other possible projects around voice recognition applications for BellSouth, including services integration and the delivery of next-generation workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. solutions. About Datria Systems Datria Systems, Inc., headquartered in Englewood, Colorado Englewood is a city in Arapahoe County, Colorado, USA. As of 2005, the city is estimated to have a total population of 32,350.[5] It is part of the Denver-Aurora Metropolitan Area. , was founded in 1997 when it acquired exclusive commercial intellectual property and patent rights to speech recognition technology from Lockheed Martin For the former company, see . Lockheed Martin (NYSE: LMT) is a leading multinational aerospace manufacturer and advanced technology company formed in 1995 by the merger of Lockheed Corporation with Martin Marietta. . The privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. is the premier provider of voice empowered mobile solutions that have been deployed in a variety of industries by over 40 customers including Mobile Gas Company, Parsons Brinckerhoff Parsons Brinckerhoff (PB) is a planning, engineering, program and construction management organization. The company has been involved in planning and designing some of the world's largest public works projects, such as Boston's Big Dig, Britain's rail system Network Rail; and the City of Austin. VoCarta, Datria's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , is a suite of software products that revolutionizes the convergence of voice-to-data technology that is easily implemented for interactive mobile computing Using a computing device while in transit. Mobile computing implies wireless transmission, but wireless transmission does not necessarily imply mobile computing. Fixed wireless applications use satellites, radio systems and lasers to transmit between permanent objects such as buildings . VoCarta helps harness the power of speech recognition technology to dynamically exchange information to support mobile workers making informed decisions in the field. For more information about Datria, visit www.datria.com or call 303/728-1300. About BellSouth Corporation BellSouth Corporation is a Fortune 100 communications services company headquartered in Atlanta, GA, serving more than 45 million customers in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and 16 other countries. Consistently recognized for customer satisfaction, BellSouth provides a full array of broadband data and e-commerce solutions to business customers, including Web hosting Making a Web site available on the Internet. Many ISPs host a few personal Web pages for an individual at no additional cost above the monthly service fee, but the address is subordinate to the ISP; for example, www.friendlyisp.com/pat_smith. and other Internet services. In the residential market, BellSouth offers DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary high-speed Internet See broadband. access, advanced voice features and other services. BellSouth also provides online and directory advertising services, including BellSouth(R) RealPagesSM.com. BellSouth owns 40 percent of Cingular Wireless, the nation's second largest wireless company, which provides innovative wireless data and voice services. About SAIC SAIC is the nation's largest employee-owned research and engineering company, providing information technology, systems integration and eBusiness products and services to commercial and government customers. SAIC engineers and scientists work to solve complex technical problems in telecommunications, national security, health care, transportation, energy, the environment and financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. . With annual revenues of $5.9 billion, SAIC and its subsidiaries, including Telcordia Technologies, have more than 41,000 employees at offices in more than 150 cities worldwide. More information about SAIC can be found on the Internet at www.saic.com. About Nuance Nuance is the leader in Voice Web software--speech recognition, voice authentication, text-to-speech and voice-browsing products that make the information and services of enterprises, telecommunications networks and the Internet accessible from any telephone. Every day, millions of people interact with Nuance systems at companies like BeVocal, Merrill Lynch, Nomura Securities and Tellme Networks. Nuance is headquartered in Menlo Park, Calif., with global sales offices and partners supporting solutions in multiple languages around the world. For more information about Nuance, visit www.nuance.com or call 888/NUANCE-8. |
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