Datria Systems, Inc. and Nuance to Provide Voice-Enabled Workforce Management Systems.Business Editors/High-Tech Writers ENGLEWOOD, Colo. & MENLO PARK Menlo Park. 1 Residential city (1990 pop. 28,040), San Mateo co., W Calif.; inc. 1874. Electronic equipment and aerospace products are manufactured in the city. Menlo College and a Stanford Univ. research institute are there. 2 Uninc. , Calif.--(BUSINESS WIRE)--April 24, 2002 Voice Recognition Technology Enables Bell Canada Bell Canada Enterprises (TSX: BCE, NYSE: BCE), legally BCE Inc., is a major Canadian telecommunications company. Through its subsidiaries including Bell Canada, Bell Aliant, Northwestel, Télébec, and NorthernTel, it is the incumbent local exchange carrier for Field Technicians to Interact With Existing Workforce Management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. Systems Datria Systems, the leading developer of voice-enabled mobile solutions for workforce automation and Nuance (Nasdaq:NUAN NUAN New User Action Notation (modeling language) ), the global leader in software for a voice-driven world, today announced that they will be providing voice-enabled solutions for Bell Canada's field technician workforce. The solution will be fully deployed this summer to over 3,500 field service technicians. Bell Canada, Canada's national leader for communications in the Internet world, provides communications services nationwide. By using speech as the interface to their existing workforce management systems, Bell Canada will be able to reduce operational costs, improve efficiency and offer enhanced customer service. The new voice automation and verification system will allow field technicians to complete transactions directly through the voice-enabled Datria application and aid in the completion of repair and installation activities. Other applications for speech solutions, including supervisory applications and facility inventories, have been identified. "Bell Canada uses a variety of speech technologies to provide the security, reliability, and speed its customers have come to expect," said Scott Bechler, vice president of Sales & Marketing at Datria Systems. "We are pleased to be selected by Bell Canada for the deployment of this mission critical solution." With the voice-enabled system, field technicians can speak into any phone, including wireless devices and hands free automobile kits, and enter information about a customer's installation or repair order directly through the Datria speech-enabled application. The results are sent in real-time to Bell Canada's workforce management system. The VoCarta TeleForms application server, powered by Nuance's industry leading speech recognition and verification engines, allow the caller to interface easily with the system. In addition to the greater accuracy and speed of the data entry, the new speech-enabled system gives technicians the ability to capture unstructured data Data that does not reside in fixed locations. Free-form text in a word processing document is a typical example. Contrast with structured data. See free-form database. through a pure dictation mode. Also included in the Datria solution is the system's ability to recognize both the French and English languages within the same call. About Datria Systems Datria Systems, Inc., headquartered in Englewood, Colorado Englewood is a city in Arapahoe County, Colorado, USA. As of 2005, the city is estimated to have a total population of 32,350.[5] It is part of the Denver-Aurora Metropolitan Area. , was founded in 1997 when it acquired exclusive commercial intellectual property and patent rights to speech recognition technology from Lockheed Martin For the former company, see . Lockheed Martin (NYSE: LMT) is a leading multinational aerospace manufacturer and advanced technology company formed in 1995 by the merger of Lockheed Corporation with Martin Marietta. . The privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. is the premier provider of voice-empowered mobile solutions that have been deployed by field forces in a variety of industries by over 50 customers, including Cingular Wireless, BellSouth, Telus, Mobile Gas and Florida Power & Light. VoCarta(R), Datria's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , is a suite of software products that revolutionizes the convergence of voice-to-data technology and is easily implemented for interactive mobile computing Using a computing device while in transit. Mobile computing implies wireless transmission, but wireless transmission does not necessarily imply mobile computing. Fixed wireless applications use satellites, radio systems and lasers to transmit between permanent objects such as buildings . VoCarta helps harness the power of speech recognition technology to dynamically exchange information to support mobile workers making informed decisions in the field. For more information about Datria, visit www.datria.com or call 1-303/728-1300. About Nuance Nuance's speech recognition, voice authentication and text-to-speech software is changing the way companies interact with customers over the phone. In markets around the world, leading carriers and corporations -- including British Airways British Airways in full British Airways PLC International passenger airline based in London. In 1936 British Airways Ltd. was founded through the merger of three smaller airlines. , Nomura Securities, OnStar, Sprint PCS (1) (Personal Communications Services) Refers to wireless services that emerged after the U.S. government auctioned commercial licenses in 1994 and 1995. This radio spectrum in the 1. , United Parcel Service United Parcel Service, Inc. (NYSE: UPS), commonly referred to as UPS, is the world's largest package delivery company, delivering more than 15 million packages[1] a day to 6.1 million customers in over 200 countries and territories around the world. , Vodafone, and many more -- use Nuance's software to reduce costs, increase customer satisfaction and retention, create new sources of revenue and improve security. Nuance's software powers a range of innovative applications including automated directory assistance, voice-activated dialing, self-service banking and voice-driven customer relationship management. The company is headquartered in Menlo Park, Calif. and has offices around the world. For more information, visit www.nuance.com or call 1-888-NUANCE-8. This press release contains forward-looking statements, including, for example, those relating to the anticipated success of the Datria application and the anticipated performance of Nuance products and the anticipated benefits of using Nuance Verifier and Nuance 8.0. There is no assurance that the results contemplated by any forward-looking statements will be realized. The following factors, risks and uncertainties, among others, could cause actual results to differ materially from those described or implied in this press release's forward-looking statements: the risk that the Datria application will not be deployed or will not perform as expected, the risk that Nuance products will not perform as expected, the risk that the anticipated benefits the application, Nuance Verifier or Nuance 8.0 will not be realized and other factors described in Nuance's filings with the Securities and Exchange Commission, including but not limited to Nuance's last-filed report on form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. . Nuance does not undertake to update any oral or written forward-looking statements that may be made by or on behalf of Nuance. Note to Editors: Nuance is a trademark of Nuance Communications, Inc. All other trademarks are property of their respective owners. |
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