Date-Tel Info Solutions offers California Compliance. (New Products).Data-Tel Info Solutions, a provider of contact center software and technology, recently announced the addition of a California California (kăl'ĭfôr`nyə), most populous state in the United States, located in the Far West; bordered by Oregon (N), Nevada and, across the Colorado River, Arizona (E), Mexico (S), and the Pacific Ocean (W). Compliance/Overflow Agent module to its inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound , outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" and Web-bound contact center management software, known as xSELLerator 6.0. California has created regulations to address predictive dialer An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center, because the agents can spend their time talking rather than waiting for calls to go through as well as hanging up call abandonment abandonment, in law, voluntary, intentional, and absolute relinquishment of rights or property without conveying them to any other person. Abandonment also means willfully leaving one's spouse or children, intending not to return (see desertion). rates: the percentage of calls for which no representative is available to answer the call after a connection is made. While ensuring compliance with California's regulations would force the dialing speed on many predictive dialers to be slowed to a point that would render (1) To make visible; to draw. The term comes from the graphics world where a rendering is an artist's drawing of what a new structure would look like. In computer-aided design (CAD), a rendering is a particular view of a 3D model that has been converted into a realistic image. them virtually ineffective, Data-Tel has chosen to enhance its software to reduce any negative impact the regulations may have on its customers. Data-Tel's California Compliance/Overflow Agent module accomplishes this by providing an option for calls that might otherwise be abandoned to be re-routed to designated Overflow Agents. These agents can then rake the call, preventing it from being abandoned, sch edule the call for a follow up and quickly end the conversation. By routing these calls to Overflow Agents, Data-Tel's xSELLerator software allows call centers to continue to use their predictive dialers to make rapid outbound calls while staying within the call abandonment parameters set by California's Public Utilities Commission. A second feature of Data-Tel's California Compliance/Overflow Agent module can further help companies in complying with the regulations by providing the storage and retrieval of data associated with abandoned calls. www.datatel-info.com |
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