Datawatch Introduces Quetzal/SC For More Effective Customer and Service Management.WILMINGTON, Mass.--(BUSINESS WIRE)--Dec. 15, 1998-- New Support Center Solution offers network management integration, advanced data analysis and reporting capabilities, and faster help desk operation Datawatch Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :DWCH), a global leader in support center software and enterprise reporting With the dramatic expansion of information technology, and the desire for increased competitiveness in corporations, there has been an increase in the use of computing power to produce unified reports which join different views of the enterprise in one place. solutions, today announced the immediate availability of Quetzal/SC, a powerful new support center solution. Providing sophisticated call tracking, service level management, asset management, problem resolution, change management, full Web capabilities, innovative data analysis capabilities and integration with leading network management systems, Quetzal/SC is designed to dramatically improve support center productivity and increase users satisfaction. Quetzal/SC also offers support center managers more control over their systems and a better understanding of the needs of the enterprise. Quetzal/SC will allow managers to command better views of moves, adds, changes, problem trends and carry out impact analyses. "Datawatch has a 10 year history in the help desk industry and we have poured that experience and knowledge into developing Quetzal/SC," said Leo Leo, in astronomy Leo [Lat.,=the lion], northern constellation lying S of Ursa Major and on the ecliptic (apparent path of the sun through the heavens) between Cancer and Virgo; it is one of the constellations of the zodiac. Wilson, worldwide product line manager at Datawatch. "Datawatch has always focused on solving customer problems as quickly and efficiently as possible. Quetzal/SC underscores our commitment to this goal by providing a product that does more than simply manage end-user problems. Quetzal/SC also delivers proactive support through solid integration with enterprise wide systems and better management reporting and data analysis capabilities." Powerful data analysis with Monarch The potent data analysis capabilities of Quetzal/SC are provided through integration with Datawatch's unparalleled Monarch(tm) business intelligence tool. Data models developed specifically for Quetzal/SC offer a depth of analysis rarely seen in support center management systems. "By integrating with Monarch, Quetzal/SC brings a new level of management knowledge to the support center," said Hugh Bishop, senior vice president at Aberdeen Group Aberdeen Group is a provider of business-related research services. It has its headquarters in Boston, Massachusetts and belongs to the Harte-Hanks group. Founded in 1988, Aberdeen's research is used by over 2. , an IT consulting firm Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a in Boston, Mass. "IT managers can now confidently quantify the ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). of their support center and more accurately see the effects of change. Monarch also allows managers to integrate data from diverse sources besides the help desk, so support decisions can be made that incorporate the true needs of the entire enterprise." Integration with leading network management systems Quetzal/SC integrates with leading network management systems, such as CA-Unicenter, Tivoli Management Edition and BMC Patrol See PATROL. - giving users the power to prevent many problems before they happen and to quickly fix anomalies. Network alerts can be automatically logged into Quetzal/SC, allowing effective historical and current analysis of network problems. Faster troubleshooting through real time asset and configuration management One of the primary impediments IMPEDIMENTS, contracts. Legal objections to the making of a contract. Impediments which relate to the person are those of minority, want of reason, coverture, and the like; they are sometimes called disabilities. Vide Incapacity. 2. to fast problem resolution is non-standard system configurations. Quetzal/SC provides support staff with all they need to know about a user's computer: everything from hardware and software configuration to network connections - even related warranty and maintenance contracts. By working with network management systems, Quetzal/SC can update all of a company's system information on demand, in real-time. Designed for high performance and true scalability Quetzal/SC's advanced architecture easily handles up to 50,000 calls per hour, while still providing affordable, fast response for smaller help desks. Quetzal/SC provides an exceptional growth path, allowing users to migrate from small file servers all the way up to multiprocessor Multiple processors. A multiprocessor machine uses two or more CPUs for routine processing. See multiprocessing. multiprocessor - parallel processing NT and Unix servers A medium to large-scale computer system in a network that runs under Unix. Unix servers are widely used as application servers and database servers and are available from a variety of vendors, including Sun, IBM, HP and others. . From two user help desks to many thousand user support centers, Quetzal/SC provides unparalleled scalability and flexibility. "Quetzal/SC is lightning fast," said Jeff Clemens, Help Desk Manager at Sygma Diagnostics, Inc. "Our support center can now handle more calls, and each call can be handled quicker. Our customers certainly appreciate the faster and more responsive service." Rock-solid architecture Quetzal/SC is designed to keep support centers running - 24 hours a day, 365 days a year. Independent testing has shown that its robust architecture can handle even the most rigorous demands. Should an organization's support requirements demand the ultimate in reliability, Quetzal/SC is available in configurations that support high-availability Unix servers. Integration with the industry's best change management system Quetzal/SC is fully integrated with Q-Flow, Datawatch's acclaimed change management system. Q-Flow is a Quetzal/SC option that lets users automate their organizations by putting business processes online. And its full integration with Quetzal/SC makes it easy for managers to identify how far a process has progressed, who has completed what tasks, and what the timeline is for completion of the project. Pricing and Availability Quetzal/SC is available immediately. For pricing information, please contact Datawatch at (978) 988-9700. About Datawatch Datawatch Corporation (NASDAQ:DWCH), headquartered in Wilmington, Mass., is a leading provider of Enterprise Reporting and Support Center solutions that help organizations increase productivity, reduce costs and gain competitive advantage. Datawatch support center products are found in 2,500 installations worldwide including Fortune 1000 and Global 2000 companies such as Daimler-Benz, McGraw/Hill, State of Connecticut and the British Broadcasting Corporation (company) British Broadcasting Corporation - (BBC) The non-commercial UK organisation that commissions, produces and broadcasts television and radio programmes. The BBC commissioned the "BBC Micro" from Acorn Computers for use in a television series about using computers. . Datawatch's web address is www.datawatch.com. The company's Q-Support/Quetzal product is the top-selling help desk solution in Europe and is quickly gaining ground in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . The company's Monarch product is the top-selling report mining solution worldwide. Datawatch also offers Redwing, an Adobe Acrobat Document exchange software from Adobe that allows documents to be displayed and printed the same on every computer. The Acrobat system created the Portable Document Format (PDF), which is widely used in commercial printing and on the Web. See PDF. plug-in that simplifies text and table extraction from PDF (Portable Document Format) The de facto standard for document publishing from Adobe. On the Web, there are countless brochures, data sheets, white papers and technical manuals in the PDF format. documents. Datawatch works with VARs, integrators, consultants and independent software vendors who sell and support Datawatch products. In addition, Datawatch works with OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and customers who embed Datawatch components and technologies in their own solutions. Datawatch is a registered trademark, and Monarch, Redwing, and Quetzal/SC are trademarks of Datawatch Corporation. All other company or product names are trademarks or registered trademarks of their respective owners. Editor's Note Editor's Note (foaled in 1993 in Kentucky) is an American thoroughbred Stallion racehorse. He was sired by 1992 U.S. Champion 2 YO Colt Forty Niner, who in turn was a son of Champion sire Mr. Prospector and out of the mare, Beware Of The Cat. Trained by D. : For screenshots and graphics of the Quetzal/SC software, please visit www.datawatch.com/docs/corporate/pressroom/downloads |
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