Datapoint Transformation.

Datapoint Group, a firm specializing in customer interaction solutions, was launched in the United States. (In July 2000, CallCentric, a company in the United Kingdom, acquired Datapoint Corporation of San Antonio, Texas. The Datapoint name was retained because of its worldwide recognition.) Datapoint Group announced details of its U.S. plans, including new sales and management offices in Beverly, Massachusetts. The company also announced two new members joining the U.S. team: general manager for U.S. operations Robert Sharp and vice president of professional services Mary Hart. John Perkins continues in his role as vice president of operations. According to David Berger, CEO for U.K.-based Datapoint Group, the market (particularly in the U.S.) for customer interaction centers is growing faster than any other sector of the IT industry, yet the market is under-served. The company expects to gain market share by exploiting new technologies, leveraging existing relationships and strong financial backing.