Datamonitor Names Comverse Infosys Market Leader For Intelligent Recording In Contact Centers Worldwide.

Business Editors

WOODBURY, N.Y.--(BUSINESS WIRE)--May 31, 2001

Comverse Infosys, Inc., a subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT) and provider of business intelligence through digital recording of voice, data and video for contact centers, telecom network providers and other commercial businesses, announced today that Datamonitor, a leading business information company has determined that Comverse Infosys leads the world-wide market for contact center recording systems.

Datamonitor produces the "Recording Industry Quarterly", a research report that closely follows and analyzes the recording Industry.

In its most recent edition, Datamonitor states, "Comverse has become the market leader in sales to contact centers." It further states that "Comverse has also increased its market share to 20.2 %, up from 18.8% the previous quarter." The report goes on to disclose that Comverse Infosys achieved a 22% market share in the delivery of software applications for the entire recording industry.

"We are very pleased that Datamonitor's research affirms our market position," said Dan Bodner, President and CEO of Comverse Infosys, Inc. "Our continuing efforts to refine multi-channel recording into the provision of business intelligence is rapidly gaining traction in the market," Bodner continued.

Comverse Infosys' ULTRA Intelligent Recording(TM) platform provides business intelligence to market leading organizations through the provision of four main functions; Contact Center Quality, Enterprise Transaction Management, Customer Xperience(TM) Management and Customer Intelligence Analytics(TM). Built on Comverse Infosys' open and scalable architecture, these functions help organizations build better customer relations and maximize the lifetime value of customers.

About Comverse Infosys, Inc.

Comverse Infosys, Inc., based in Woodbury, New York is a world leader in the development, manufacture and marketing of business intelligence systems through digital recording of voice, data and video for contact centers, government, law enforcement and other commercial applications. The company's products are installed in financial institutions, customer service centers, telemarketing centers, and other contact centers worldwide. Comverse Infosys has a global presence with sales and support services across the U.S. and in 50 countries including Australia, Brazil, Canada, France, Germany, Hong Kong, Israel, Japan, Mexico, the Netherlands, Singapore and the United Kingdom. Comverse Infosys is a subsidiary of Comverse Technology, Inc., an S&P 500 and NASDAQ-100 Index Company and the world's largest provider of systems and software enabling enhanced services for wireless and wireline communications network operators. Visit Comverse Infosys' web site at http://www.cominfosys.com.

About Comverse Technology, Inc.

Comverse Technology, Inc., headquartered in Woodbury, New York, designs, develops, manufactures and markets computer and telecommunications systems and software for communications and information processing applications. In addition to its Infosys Division, Comverse's operations include: Comverse Network Systems Division, which is the world's leading supplier of systems and software enabling network-based enhanced services; and Ulticom, which is a leading provider of network signaling software for wireless, wireline, and Internet communication services. Comverse Technology is an S&P 500 and NASDAQ-100 Index company. Visit Comverse Technology's web site at http://www.cmvt.com.

Customer Intelligence Analytics, Customer Xperience Management, Intelligent Recording and ULTRA are trademarks of Comverse Infosys, Inc. All other trademarks and registration marks are the property of their respective companies.