Printer Friendly
The Free Library
19,604,530 articles and books
Member login
User name  
Password 
 
Join us Forgot password?

Datalex Delivers Call Center Technology to Indonesia's Dominant Telecommunications Operator, PT Telekomunikasi Indonesia.


Business Editors

ATLANTA & SINGAPORE--(BUSINESS WIRE)--Jan. 16, 2002

Datalex BookIt! Pro solution implemented to access airline system of

PT Garuda, Indonesia's flag carrier

Datalex (NASDAQ NASDAQ
 in full National Association of Securities Dealers Automated Quotations

U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on
: DLEX)(ISE Ise (ē`sā), city (1990 pop. 104,164), Mie prefecture, S Honshu, Japan, on Ise Bay. It is one of the foremost religious centers of Shinto, the site of the shrines of Ise. : DLE (character) DLE - Data Link Escape, the mnemonic for ASCII 16. ), a leading provider of technology solutions for the global travel and transportation industry, today announces that it has successfully implemented Bookit! Pro for PT Telekomunikasi Indonesia Tbk's (TELKOM) Call Center Division.

TELKOM recently won a contract to operate call center services for PT Garuda Indonesia, Indonesia's flag carrier. The contract required a robust web-based application that accessed Garuda Indonesia's mainframe host system as well as the airline's loyal customer databases. The Datalex Bookit! Pro solution was the obvious answer.

Bookit! Pro, customized with assistance from Datalex's local partners, enabled access to Garuda's flight availability, passenger reservation, baggage system and Garuda's frequent flyer frequent flyer Hospital practice A popular term for a Pt who is regularly admitted to a particular ER or health care facility, for various reasons  system. Work is currently underway to extend operators' access to the cargo system as well as integrating it to the call center's telephone system.

Ibu Agina Siti Fatimah, TELKOM's Call Centre General Manager said, "Datalex's leading-edge travel technology provides a valuable component in TELKOM's call center services for Garuda Indonesia. Bookit! Pro's user-friendly wizards have enabled us to train our operators with ease and allowing them to be productive quickly to serve customers who call us. It is designed to meet our specific needs with its flexibility, scalability and advanced functionality."

"We are delighted that TELKOM, a global player in the information communication market has chosen us as their technology partner to realize their vision to be leading call center operator for the travel industry," said Michael Lim, VP of Asia Pacific Sales, Datalex. "As Datalex continues to aggressively develop and deploy technological solutions crucial to supporting the travel and supporting industry, we are confident that TELKOM will be successful in achieving their goal of becoming a world leader in the provision of call center services."

About Datalex

Datalex is a leading provider of technology solutions for the global travel industry. Founded in 1985, the company is headquartered in Dublin, Ireland, and maintains offices throughout the world: Europe (Amsterdam, Frankfurt, Paris, Manchester, Zurich); USA (Atlanta, Petaluma); and Asia-Pacific (Melbourne, Singapore).

Datalex's customers include Aer Lingus, Air Canada, Amadeus, American Airlines, AMTRAK, British Airways, California State Automobile Association The California State Automobile Association is a motor club dedicated to improving roads, proposing traffic laws and improvement of overall driving conditions. It was founded in 1907 as an offshoot of the Automobile Club of Southern California (ACSC) to serve members in Northern , Delta Air Lines, FAR&WIDE, Galileo, Irish Continental Group, KLM KLM Kaiserliche Marine (Enigma: Rising Tide game)
KLM Koninklijke Luchtvaart Maatschappij (Royal Dutch Airlines)
KLM Klub Langer Menschen (German: Tall Person Club) 
, Lufthansa, QANTAS QANTAS Queensland And Northern Territory Aerial Services Ltd. , Singapore Airlines, SNCF SNCF Société Nationale des Chemins de fer Français (French National Railways)
SNCF Sans Nous les Cafés Ferment (French) 
, Thai Airways International Thai Airways International Public Company Limited (Thai: การบินไทย) (SET: THAI) is the national air carrier of Thailand, operating out of Suvarnabhumi Airport, and is a founding member of , Thomas Cook, Trailfinders, Travelcare and Travelstore. Datalex also is a strategic partner with FAR&WIDE and Worldspan. Datalex enjoys a joint venture with Vail Resorts and holds a 50 percent interest in Yatra Yatra is Deepti Bhatnagar's religious travel guide television show, which focuses on a spiritual journey around the Indian temples over STAR Plus.

Yatra is also the name of Nana patekar & rekha starer with beautiful lyrics by Ahmed Wasi References
 Corporation. Datalex is a publicly held company traded on both the Irish Stock Exchange The Irish Stock Exchange (ISE) (Irish: Stocmhalartán na hÉireann) is Ireland's stock exchange, formed through the merger of the Cork and Dublin exchanges, both of which have existed as far back as 1793.  (symbol: DLE) and Nasdaq (symbol: DLEX). For more information, please visit the company's Web site at www.datalex.com.

About PT Telekomunikasi Indonesia

Telkom is the dominant telecommunications operator in Indonesia, connecting its subscribers and users to all places in Indonesia through its facilities. Telkom has recently repositioned its business portfolio to become a full network and service provider, delivering international and domestic network services and telecommunications services. Telkom delivers, directly or indirectly through its affiliates and subsidiaries, fixed line, mobile, cable TV and internet based services to the business, residential and social customers.

Refer to http://www.telkom.co.id/ for more information.

This press release contains certain forward-looking statements. Actual results may differ materially from those projected or implied in such forward-looking statements. Such forward-looking information involves risks and uncertainties that could significantly affect expected results. These risks and uncertainties are discussed in the Company's SEC filings, including, but not limited to, the Company's Form 6-K containing this press release and certain sections of the Company's Annual Report on Form 20-F.
COPYRIGHT 2002 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2002, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

 Reader Opinion

Title:

Comment:



 

Article Details
Printer friendly Cite/link Email Feedback
Publication:Business Wire
Date:Jan 16, 2002
Words:606
Previous Article:Lumeta Joins Check Point's New OPSEC Security Assessment Initiative; Lumeta's Firewall Analyzer to Integrate with Industry's Most-Recognized Security...
Next Article:TMP Worldwide's BioView.com Ranked Among Elite Career Websites Receives Top Honors for Second Consecutive Year.
Topics:



Related Articles
Populous country ripe for TV expansion.
Digital Sound wins $2.6 million contract to provide enhanced messaging systems for Indonesia.
Intellicall Secures Second Contract in Indonesia; New volume agreement expected to exceed $2.3 million.
TELKOM Selects Descartes To Build Logistics Infrastructure For Indonesia.
Interactive Intelligence and PT Asaba Computer Centre Sign Reseller Agreement.
INDONESIA - Exploration & Background.
Indosat uses Intec's InterconnecT v7 to enhance growth and profitability.
Kobe Steel to Start Indonesian Trial Project to Upgrade Brown Coal into High-rank Coal; Project to be Carried Out Under the Japan Coal Energy Center.
Toyota Expands Exports From Indonesia; Avanza Destinations Increase, IMV Fortuner Added to List.
INDONESIA - Reserves.

Terms of use | Copyright © 2012 Farlex, Inc. | Feedback | For webmasters | Submit articles