DataServ Challenges Traditional Business Process Outsourcing (BPO) Model with Extended Services; Finance Managed Services Enable Mid-Market Businesses to Compete.
No longer does a company have to settle for an "all or nothing" approach associated with a typical BPO arrangement. DataServ FMS allows clients to tailor a solution to fit the specific needs of the company. Clients choose their own combination of services to create the solution that will reduce the cost of their low-value process activities, so they can then focus resources on more critical areas of their business.
"We know through our experience that the market needs a 'middle ground' when it comes to outsourcing," explains Jeff Haller, CEO of St. Louis-based DataServ. "The traditional BPO model does not work for most companies, especially those in the mid-market. Our clients have asked us to leverage our solution expertise in business processes with a low-cost service capability. Dedicating staff and resources to Finance Managed Services means that DataServ can provide best-in-class service, experienced personnel and innovative technology that dramatically impacts the bottom line and overall productivity."
"DataServ FMS is a natural progression of how we already support finance and administrative functions," Haller adds. "It's an effective integration of people, process and technology."
Adapted to assist both complex and mid-market companies, DataServ FMS delivers a range of integrated and hosted solutions for finance and administrative departments. In the areas of Purchase to Pay (AP), Contract to Cash (AR), Record to Report (Accounting) and Hire to Retire (HR), DataServ FMS enables clients to benefit from existing relationships, technologies and capabilities in document management, workflow and process automation, and transaction processing services.
Clients can continue to own their business processes and dedicate internal teams to the essential areas of their business. In short, DataServ FMS offers selective outsourcing to yield the highest returns--underscoring the service component of software-as-a-service.
To lead the FMS business, DataServ has added finance veteran Jim Fox as a new partner. Fox brings a wealth of firsthand experience in knowing what works and what does not when it comes to selective outsourcing.
"Offering a different approach to finance and administration outsourcing means that financial executives can focus on core and value-added activities while leveraging DataServ FMS capabilities for non-core effectiveness and efficiency gains," says Fox. "Often, the long return on investment (ROI) on technology solutions and the 'all or nothing' risk associated with traditional business process outsourcing solutions fall short of clients' control objectives or risk tolerance. DataServ enables our clients to reduce the cost of finance functions while maintaining control of their financial processes."
Prior to joining DataServ, Fox was senior vice president of finance for Reuters, where he oversaw Reuters' shared services function in the Americas. He also led the global transformation of Reuters' shared services and the establishment of an off-shore presence in Bangalore, India in 2004. Under Fox's leadership, DataServ is expanding its global reach with service centers that transcend time zones, technology barriers and day-to-day challenges faced by finance departments.
DataServ FMS technologies integrate with enterprise resource planning (ERP) systems, such as Oracle, JDE and SAP. Every technology solution is tailored to particular needs and is hosted and supported by DataServ. The company also provides project transition management and comprehensive service management programs.
As the market leader in technology-enabled business services for finance and administrative functions, DataServ provides an optimal combination of people, technology and industry expertise to enhance processes, increase productivity and transform documents into decisions. DataServ On-Demand(TM) Solutions range from digital mail room and outsourcing services to Document-centric(TM) workflow and ERP integration. Solutions are delivered though a "state of the art" hosted service platform. Streamlining business processes with DataServ On-Demand(TM) Solutions results in an immediate return on investment, offering all the benefits of a purchased system without the large capital expenditures and IT investment typically associated with these projects. DataServ provides a service continuum that supports the entire lifecycle of documents and superior ongoing service and support for all client relationships. DataServ is pleased to count many of the nation's leading companies as clients. For additional information, visit www.DataServOnDemand.com.