Data-Basics Enhances Service Capabilities for Customers with SAM Pro.net's New Web Client Interface; Engineering Excellence First Client to Implement Enhanced Web Tool.Business Editors/High-Tech Writers CLEVELAND--(BUSINESS WIRE)--Nov. 6, 2003 Giving customers extended capabilities to exchange service information with their clients in real-time, Data-Basics Inc. announced a new Web Client Interface component of SAM Pro.net, which offers tools for both customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) and mobile workforce use. Data-Basics, a leading provider of Internet-based enterprise applications for the service and facilities management The management of a user's computer installation by an outside organization. All operations including systems, programming and the datacenter can be performed by the facilities management organization on the user's premises. industries, also announced its client Engineering Excellence has successfully completed the first Web Client Interface tool implementation with customers such as Borders Books and Waldenbooks Company. "The Web Client Interface gives service-related companies an edge, as their customers can go to their Web site and instantly access up-to-date information on work orders, approve quotes and review reports," said Arthur Divell, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Data-Basics. "They're able to offer customers a higher comfort level because the customers are in control of their own service activities." Engineering Excellence Launches "Intellitrak(TM)" Engineering Excellence Inc., a HVAC (Heating Ventilation Air Conditioning) In the home or small office with a handful of computers, HVAC is more for human comfort than the machines. In large datacenters, a humidity-free room with a steady, cool temperature is essential for the trouble-free and facilities management contractor based in Cincinnati, Ohio “Cincinnati” redirects here. For other uses, see Cincinnati (disambiguation). Cincinnati is a city in the U.S. state of Ohio and the county seat of Hamilton County. , recently implemented the Web Client Interface. As Data-Basics designed the tool to match its customers' individual look and feel, Engineering Excellence branded its Web Client Interface as "Intellitrak". Engineering Excellence has the ability to assign different viewing rights to clients based on specific user names and passwords. Also, customers of Engineering Excellence can view all open tickets, which allows them to check on all service requests and pending repairs. "Having the Web access capability was part of our original goal to streamline our operations and allow our customers to make requests and update jobs seamlessly," said Rick Evans, general manager - national accounts, Engineering Excellence. "Before implementing Intellitrack, we laid the groundwork for a solid system with Data-Basics' flagship SAM Pro Enterprise solution." SAM Pro.net Data-Basics' Web Client Interface is part of the SAM Pro.net suite. By integrating Web site, fax, pager, cell phone, and wireless device technologies into its e-ware products, Data-Basics allows companies to operate more efficiently by reducing overhead costs overhead costs see fixed costs. and improving customer satisfaction. In addition to the Web Client Interface, SAM Pro.net includes Wireless Tech, Remote Timesheet, and Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) modules. All elements of SAM Pro.net are part of Data-Basics' core SAM Pro Enterprise solution and run on the company's signature Rules-Based Management(TM) (RBM RBM Roll Back Malaria (global partnership to reduce malaria) RBM Results Based Management RBM Reserve Bank of Malawi RBM Risk Based Maintenance RBM Reliability Based Maintenance RBM Reticular Basement Membrane RBM Radiation Belt Monitor ) technology. RBM enforces rules that have been predetermined pre·de·ter·mine v. pre·de·ter·mined, pre·de·ter·min·ing, pre·de·ter·mines v.tr. 1. To determine, decide, or establish in advance: by the customer by engaging a series of alarms for action. About Data-Basics Inc. Data-Basics Inc. is a leading provider of Internet-based enterprise software solutions for the service, construction and facilities management industries. Offering a fully integrated system, Data-Basics helps companies plan and track enterprise-wide activities in real-time while managing data in a customized, secure environment. Some key clients include Carrier Air Conditioning, Engineering Excellence, Gillette Air Conditioning, Kappus, Tradewinds Mechanical Services and Vector Industries. Based in Cleveland, Ohio since its establishment in 1974, Data-Basics is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. with more than 20 software professionals and a growing network of dealers and sales representatives throughout the U.S. and North America. |
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