Data Return First to Market With Automated Customer Services; Internet-Based Customer Service Center Lets Companies Easily Monitor Remotely Managed Systems.

Business/Technology Editors

DALLAS--(BUSINESS WIRE)--Nov. 1, 2000

Data Return Corporation (Nasdaq: DRTN), a leading global provider of managed hosting services, today announced November availability of the first Internet-based service that allows customers to easily monitor and control remotely managed Web sites. Launched in a nationwide pilot in September, the Customer Service Center tools reduce support costs and improve service levels by giving customers direct, interactive and round-the-clock access to Data Return systems, products and services from anywhere in the world--at no extra cost to the customer.

The Customer Service Center (CSC) gives customers a powerful online interface to Data Return's tools and products, enabling a more hands-on, interactive approach to managed hosting services. Capabilities enabled by the CSC include performance monitoring, the ability to view event calendars and support tickets, invoice review, customized summary reports and easy access to key application and system information.

"Data Return's Customer Service Center tools simplify interaction with the company so much that we rarely need to get on the phone," said Jim Kinter, technical director of the LTC Group, a global leader in digital advertising and marketing solutions and a pilot CSC customer. "With the CSC, we can get issues resolved more quickly and can review the status and history of current and past support tickets. This functionality adds tremendous value to our relationship with Data Return."

"Data Return's CSC allows us to interact with support engineers in real-time, making information sharing much more effective," according to Bob Linder, Internet product manager for Firstlogic, a leading provider of customer information quality solutions for e-business. "Having direct and immediate access to system information and summary reports will be extremely useful in managing the growth of our applications."

"The CSC provides customers with the ability to look at their products and service as if the application we manage for them was in their data center," said Robert A. Prosen, Data Return senior vice president, Operations. "We continue to work with our customers at every level to develop the support tools that ensure they have the most up-to-date information on their Internet applications."

To find out more about the CSC and other Data Return service offerings, please call 800-767-1514 or visit www.datareturn.com.

About The LTC Group

The LTC Group is a global leader in digital advertising and marketing solutions and is an advertising production service of Vertis, Inc. Dedicated to increasing clients' profitability and market share, The LTC Group has more than 2,000 professionals working at over 60 locations worldwide. Our clients are among the Fortune 500 companies and span across such diverse industries as retail, consumer and commercial products as well as the world's leading advertising agencies. To learn more about The LTC Group, please visit www.ltcgroup.com.

About Firstlogic

Firstlogic specializes in enterprise-wide customer information quality solutions and services for e-business, data warehousing, and print and mail applications. The company's i.d.Centric brand of software provides information quality tools that cleanse and enhance customer data anywhere it is touched, stored, or moved across the enterprise. Founded in 1984, Firstlogic today serves thousands of customers worldwide, including Fortune 1000 companies in the e-business, financial, insurance, healthcare, direct marketing, higher education, and telecommunications markets. For more information visit the company's Web site at www.firstlogic.com.

About Data Return

Recognized by Microsoft as the Windows 2000 Global Hosting Partner of the Year, Data Return specializes in providing high-availability managed hosting services for companies whose applications are based on Microsoft technologies. These services are utilized by many leading enterprises including Microsoft, Compaq Computer Corporation, RadioShack.com, Texas Instruments, Pier 1 Imports, and World Bank. Data Return also provides managed infrastructure services for the rapidly growing market of Application Service Providers (ASPs). Data Return strategic investors and Global Alliance Partners include Microsoft, Compaq Computer Corporation, and Level 3 Communications. For more information, visit www.datareturn.com

This press release contains forward-looking information. Statements made in this press release that state Data Return's or management's intentions, plans, beliefs, expectations or predictions of future events, including those contained in the section titled "Business Outlook" are forward-looking statements. Actual results may differ materially due to a number of risks, including changes in external competitive market factors, changes in or an inability to execute Data Return's business strategy, unanticipated changes in the hosting industry, the economy in general and changes in the use of the Internet. Data Return cannot guarantee future results, levels of activity, performance or achievements. The matters discussed in this press release also involve risks and uncertainties summarized under the heading "Factors Affecting Operating Results" in Data Return's Quarterly Report on Form 10-Q for the Quarter Ended June 30, 2000 and are updated from time to time through the filing of reports and registration statements with the Securities and Exchange Commission. The forward-looking statements contained herein represent the judgment of Data Return as of the date of this release, and Data Return disclaims any intent or obligation to update or revise such forward-looking statements to reflect any change in Data Return's expectations with regard thereto or any change in events, conditions or circumstances on which such statements are based.

Data Return is a trademark of Data Return Corporation. All other trademarks are the property of their respective holders.