Data General and SAP AG connect their international enterprise customer support systems.KARLSRUHE Karlsruhe (kärls`r  ə), city (1994 pop. 278,000), Baden-Württemberg, SW Germany, on the northern fringes of the Black Forest, connected by canal with a port on the nearby Rhine , Germany--(BUSINESS WIRE)--May 22, 1995--To further improve the way international businesses receive customer service and support for their technology investments, Data General Corp. and SAP AG (company) SAP AG - (Systeme, Anwendungen, Produkte in der Datenverarbeitung - German for "Systems, Applications and Products in Data Processing") A company from Germany that sells the leading suite of client-server business software. The US branch is called SAP America. today announced a strategic partnership to connect the two companies' enterprise service and support systems. The new system automatically cross-checks and routes customer calls between Data General and SAP international competency COMPETENCY, evidence. The legal fitness or ability of a witness to be heard on the trial of a cause. This term is also applied to written or other evidence which may be legally given on such trial, as, depositions, letters, account-books, and the like. 2. and service centers to provide seamless service and support. The new DG/SAP service and support package gives global enterprises running SAP AG's integrated R/3 application on Data General's three-tiered architecture a single point of contact for their service needs. This architecture combines Windows NT-based R/3 application servers and AViiON database servers to deliver a cost-effective cost-effective, n the minimal expenditure of dollars, time, and other elements necessary to achieve the health care result deemed necessary and appropriate. and highly reliable platform. Service and support is provided for all hardware, software applications, the DG/UX (Data General UNIX) A Unix-based operating system developed by Data General. It supports symmetric multiprocessing and is generally used with the Tuxedo TP monitor for transaction processing. operating system operating system (OS) Software that controls the operation of a computer, directs the input and output of data, keeps track of files, and controls the processing of computer programs. and Oracle7 database. "Customers running R/3 on the Data General platform can be assured that there is a clear customer escalation es·ca·late v. es·ca·lat·ed, es·ca·lat·ing, es·ca·lates v.tr. To increase, enlarge, or intensify: escalated the hostilities in the Persian Gulf. v.intr. path right to the application developers at SAP AG's Walldorf, Germany Germany (jûr`mənē), Ger. Deutschland, officially Federal Republic of Germany, republic (2005 est. pop. 82,431,000), 137,699 sq mi (356,733 sq km). , Support Center," said SAP AG's Manager of R/3 1st Level Customer Support Bernhard Fischer Fi·scher , Hans 1881-1945. German chemist known for his research on the components of blood. He won a 1930 Nobel Prize for his work on the synthesis of hemin. . A sophisticated bridge links Data General's Norcross, Ga., customer service center with SAP AG's Walldorf, Germany, development headquarters, providing customers with access to the highest levels of customer service, 24 hours a day, seven days a week. Customer calls to any of the international service centers are logged through Data General and SAP centers and shared via an automatic interface that notifies the appropriate customer service division. Donald Zereski, Data General's vice president of Worldwide Systems Integration and Services, said, "Through this strategic partnership with SAP we are able to deliver seamless enterprise level support across the customer's environment for all hardware and software product support needs. This common-sense approach will be a real benefit to high-end commercial customers." SAP AG is a global leader in flexible, integrated client/server and mainframe-based business applications software. Founded in 1972, SAP AG is headquartered in Walldorf, Germany, and employs a workforce of more than 5,000 worldwide. SAP America, headquartered in Philadelphia, is the largest of SAP's 28 global subsidiaries. 1994 revenues exceeded $1.2 billion. Data General is an open systems company that specializes in providing enterprise servers, storage systems and services to information technology users. The company which is headquartered in Westboro, Mass., does business in more than 70 countries throughout the world. In fiscal 1994, Data General reported revenues of $1.1 billion. -0- AViiON and CLARiiON are registered trademarks of Data General Corp. Oracle7 is a trademark of Oracle Corp. SAP FI, SAP R/3 and SAPStone are trademarks of SAP AG. All other products names may be registered trademarks or trademarks of their respective companies. CONTACT: |
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