Data Collection Resources releases CEMS-SC. (New Products).

Data Collection Resources, a developer of quality monitoring and recording solutions for call centers, recently announced the release of CEMS-SC, its solution for centers with under 25 agents. CEMS-SC for small call centers is a random record system designed to schedule and record agent-customer events. The system runs on a Windows-based platform storing recordings in familiar Windows .wav file The native digital audio format in Windows. Using the .WAV file extension, 8- or 16-bit samples can be taken at rates of 11,025 Hz, 22,050 Hz and 44,100 Hz. The highest quality (16-bit at 44,100 Hz) is the sampling rate of an audio CD and uses 88KB of storage per second. format on local PCs or shared folders on the company LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. . Playback Playback could mean:

The re-playing of recorded media.
Gapless playback, the seamless playback of digital audio formats (i. e. ipods, mp3 players)
Playback singer, a practice in Bollywood musicals.

of recordings from any desktop PC uses ordinary audio playback programs such as QuickTime. The system ships complete for $2,995 and was designed to easily install on existing company servers. As companies grow, GEMS-SC is upgradable to higher level systems within the CEMS CEMS Community of European Management Schools
CEMS Continuous Emission Monitoring System
CEMS Chemical Engineering & Materials Science
CEMS Conversion Electron Mossbauer Spectroscopy
CEMS Comprehensive Engine Management System
CEMS Centralized Error Management System product suite, ensuring a migration path for expansion.

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Publication:	Customer Interaction Solutions
Date:	Jul 1, 2003
Words:	126
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