Data Collection Resources releases CEMS version 6.0.

Data Collection Resources, a provider of quality monitoring, call center recording and e-learning management solutions for call centers in North America, has announced the general availability of CEMS Release 6.0. CEMS 6.0 offers new features designed to strengthen performance and data management. New features include the evaluator performance dashboard, coaching activities management, real-time agent desktop global view and two new data management tools, an archive wizard and an auto delete function. DCR offers mid-market solutions that provide customers with affordable, flexible and reliable alternatives to enhance and improve the customer's experience without the high cost of owning a legacy quality monitoring and call center recording system. CEMS is DCR's core offering for organizations requiring a complete quality monitoring and call center recording solution that is collectively more affordable and budget friendly. CEMS can be cost-effectively configured and implemented for total recording, random recording, record-on-demand, customized agent evaluation, real-time monitors for agent screens, synchronized audio video, e-learning management and management analysis and reporting.

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