Dassault Falcon Jet Signs Service Training Agreement with ServiceElements; Customized Program to Achieve Tangible Results.
SCOTTSDALE, Ariz. -- ServiceElements, a customer service motivational and strategy firm, has signed a long-term agreement with Dassault Falcon The Falcon is a family of business jets manufactured by Dassault Aviation. Early members of this family were known as the Mystère within France, "Falcon" originally being an export name only. Jet to provide service strategy consulting and training for the aircraft manufacturer's aftermarket service and support employees.
Using a variety of assessment tools to evaluate the service culture, ServiceElements will tailor a program of workshops and learning materials to help Dassault Falcon Jet employees address specific service challenges and achieve tangible results.
"Excellence in employee performance is no accident. Having a skilled, service-oriented team is critical to being competitive and successful in our challenging environment," said Jon Lax, director of customer service administration at Dassault Falcon Jet. "With a customized approach that makes training meaningful in everyday environments, ServiceElements is uniquely prepared to help us instill in·still
To pour in drop by drop.
instil·lation n. innovative solutions and approaches to enhance our employees' capabilities to provide exceptional service for our customers."
"Although it has unique service challenges, Dassault Falcon Jet is a world class manufacturer keen on investing in its people," said Bob Hobbi, president of ServiceElements. "By inspiring and motivating employees, ServiceElements will help create a long-lasting impact. We are supremely confident our products will help Dassault Falcon Jet elevate its service culture to greater heights."
ServiceElements provides stimulating, highly interactive workshops, seminars and keynote speeches to enhance, elevate and awaken the power of excellent service in various industries, including Aviation/Aerospace, Banking, Construction/Home Building, Healthcare, Resort & Hotel, Restaurant and Technology. ServiceElements' goal is to create a cooperative drive toward customer success, equipping companies and individual departments with tools to re-focus service culture and sharpening service delivery skills. With more than 20 years of experience in business, technical training, service excellence, Six Sigma Not to be confused with Sigma 6.
Six Sigma is a set of practices originally developed by Motorola to systematically improve processes by eliminating defects. A defect is defined as nonconformity of a product or service to its specifications. , ISO (1) See ISO speed.
(2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9000, quality management processes, Customer Relationship Management programs and process re-engineering, ServiceElements can provide needed techniques to help serve customers the way they demand, deserve and desire.
For additional information on ServiceElements, visit www.serviceelements.com.
About Dassault Falcon Jet Corp.
Dassault Falcon Jet Corp. is a wholly owned subsidiary Wholly Owned Subsidiary
A subsidiary whose parent company owns 100% of its common stock.
In other words, the parent company owns the company outright and there are no minority owners. of Dassault Aviation Dassault Aviation is a French aircraft manufacturer of military, regional and business jets, a subsidiary of Dassault Group.
It was founded in 1930 by Marcel Bloch as Société des Avions Marcel Bloch or "MB". , and is responsible for selling and supporting Falcon business jets throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , South America South America, fourth largest continent (1991 est. pop. 299,150,000), c.6,880,000 sq mi (17,819,000 sq km), the southern of the two continents of the Western Hemisphere. , and the Pacific Rim Pacific Rim, term used to describe the nations bordering the Pacific Ocean and the island countries situated in it. In the post–World War II era, the Pacific Rim has become an increasingly important and interconnected economic region. countries of Asia (including China). It employs a workforce of more than 2,300 professionals who service, support and meet the needs of Falcon operators in the Western Hemisphere. Since the rollout of the first Falcon 20 in 1963, over 1,600 Falcon jets have been delivered to more than 65 countries worldwide.
The family of Falcon jets currently in production includes four tri-jets -- the Falcon 50EX, 900DX, 900EX EASy, and the new 7X -- as well as the twin-engine Falcon 2000 and Falcon 2000EX EASy.