Danish-Based Debitel Increases Sales, Productivity with Implementation of Medianet Innovations' Online Service Software.GREENSBORO, N.C. -- Medianet Innovations, a global provider of collaborative communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry , today announced that Albertslund, Denmark-based Debitel implemented Medianet Secure Communicator (MSC (1) (MSC.Software Corporation, Santa Ana, CA, www.mscsoftware.com) Founded in 1963 by Richard H. MacNeal and Robert G. Schwendler, MSC is the world's largest provider of mechanical computer aided engineering (MCAE) strategies, simulation software and services. ). Debitel, one of the largest mobile services providers in Denmark offering a wide range of telecommunication products including mobile, landline and Internet services, provides services to more than 450,000 customers. Medianet Secure Communicator offers a range of services including Web conferencing A videoconferencing session via the Internet. In order to interact with other participants, attendees use either a Web application or an application downloaded into their client machines. , secure, no download chat, one-button "click to talk," video and audio conferencing See audioconferencing. , desktop and file sharing Copying files from one computer to another. See peer-to-peer network, file sharing protocol and file and printer sharing. and co-browsing. This unique product allows companies to aggregate sales and customer service while providing improved customer interaction through more personal communications. Debitel uses the product for online customer service and online sales efforts. The desktop and application file sharing enables Debitel employees to securely access their customer's computer desktop and walk through online processes together in real time. "We selected Medianet because they are a clear leader in the telecommunications industry," said Thomas de Silva Josefsen, business development manager at Debitel. "By implementing Medianet's Secure Communicator, we are better able to serve our customers while enhancing our sales efforts." Debitel currently fields more than 200 customer messages a day with Medianet Secure Communicator and 15 percent of those lead to sales. By implementing the solution, the company has been able to increase its overall sales and productivity. Medianet Secure Communicator has added to the overall product and service sales for Debitel rather than decreasing its phone sales, which is the company's primary sales channel. "Medianet's collaborative solutions are enabling companies, like Debitel, to use virtual communications to rapidly accommodate change, share information and improve customer service," said Karsten Madsen, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Medianet. "By using Medianet Secure Communicator, Debitel can provide a higher level of customer satisfaction that further distinguishes Debitel as a leader in the mobile services industry. We look forward to a long partnership with Debitel." All Medianet products are SSL (Secure Sockets Layer) The leading security protocol on the Internet. Developed by Netscape, SSL is widely used to do two things: to validate the identity of a Web site and to create an encrypted connection for sending credit card and other personal data. encrypted, preventing unauthorized data access and "secure-certified" by Deloitte Consulting. Additionally, all communications are recorded and stored with the highest security standards. About Medianet Innovations Medianet Innovations is a global provider of collaborative technologies that enable innovative human interactions to occur in the workplace, leading to improved corporate performance. The company's secure Internet based communication platform delivers on-line meeting capabilities with multi-party voice, video, secure data sharing The ability to share the same data resource with multiple applications or users. It implies that the data are stored in one or more servers in the network and that there is some software locking mechanism that prevents the same set of data from being changed by two people at the same time. , chat and Web conferencing. Medianet's secure solutions are designed so financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. companies can meet compliance and storage requirements. Medianet offers more functional capabilities than the leading conferencing solution, with higher security and more ease of use at a fraction of the price. For more information about Medianet Innovations' solutions, visit www.medianetinnovations.com or call 336.272.9775. |
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