Danish ISP, Cybercity, Deploys Convergys' Geneva Rating & Billing Software to Support Rollout of DSL and High-Value Services.

Business Editors/High-Tech Writers

CINCINNATI & CAMBRIDGE, U.K.--(BUSINESS WIRE)--Feb. 10, 2003

Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services announced today that its Geneva(TM) billing software is now in live operation at Danish ISP and broadband DSL provider, Cybercity.

Cybercity is using Geneva to support the company's home market DSL program and the rollout of new broadband services. Denmark's leading independent broadband and Internet services provider, Cybercity has grown rapidly over the last two years. A pioneer of DSL services in Denmark, the company has established a subscriber base of 30,000 broadband users via the combination of innovative products and efficient delivery. The company's decision to purchase a new billing system represented an important step in the implementation of a new business strategy centered on the supply of value-added services to large corporations, SMEs, and high-end residential markets.

Geneva was selected ahead of the competition because it delivered unrivalled support for Cybercity's move from a traditional ISP to a next generation service provider. The company's growing range of services includes high-speed access lines and VPNs as well as DSL. Convergys' award-winning software will enable Cybercity to increase penetration in its home market and others throughout Scandinavia.

Cybercity is Using Geneva's single customer view, advanced discounting and product packaging capabilities to help attract and retain customers in both the residential and business sectors. In the increasingly competitive corporate and SME market, Geneva is underpinning the company's drive to innovate around its high-speed access line, IP and VPN offerings and expand its managed services operation through the introduction of additional and more advanced web and mail hosting.

Henrik Clausen, CEO, Cybercity, commented: 'We are shifting from a traditional dial-up ISP to a next generation communications provider and needed a billing system that was cost efficient, easily configurable, and one that could facilitate product innovation and geographical expansion. Geneva has proven to be the right choice; it integrated smoothly with our existing infrastructure and is now at the heart of our growing business.'

Dave Dougherty, Executive Vice President of Convergys Information Management Group said, 'We are proud to be supporting a company such as Cybercity that is at the forefront of the rapidly growing market for broadband services in Scandinavia. It recognized that diversification from an ISP model to a value based model required a next generation solution. Geneva has enabled Cybercity to bring new and better-differentiated products to market quickly and provides the functionality to support the company's geographical expansion plans both now and in the future.'

Geneva is a real-time, transaction-based, best-of-breed rating and billing module offering the performance required by major carriers handling large volumes of data. Geneva can bill for any service or combination of services.

Convergys' product line of highly scalable end-to-end billing products, pre-integrated application suites, and application modules enables communication providers to create fully integrated billing and customer care environments that are adaptable, reliable, and cost-effective. Convergys products are based on its proven and innovative Next Generation Framework, a component-based architecture that provides unsurpassed flexibility, investment protection, and support for convergent communication services.

About Cybercity

Cybercity is one of the leading independent broadband and Internet services providers in Denmark. Cybercity is focused on delivering innovative broadband and managed services. In the past 18 months Cybercity has focused its efforts on rolling out DSL services in Denmark. The company has close to 30.000 DSL customers in Denmark. Cybercity's business division has experienced substantial growth since March 2000, by focusing on the highest quality managed services, including high-speed access lines, IP VPNs and hosting, usually bundled with built-in security features. Further information is available at www.cybercity.dk

About Convergys

Convergys Corporation (NYSE: CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(TM) employs more than 44,000 people in 46 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

Convergys, Geneva, and the Convergys logo are trademarks of Convergys Corporation.