Daleen to Speak On Web Based Customer Care and Billing At ICM ebilling and eCRM Conference in Denver.

Business Editors/High-Tech Writers

DENVER--(BUSINESS WIRE)--Aug. 29, 2000

Session Will Highlight Customer Care and Billing Challenges

After a Merger or Acquisition

Daleen Technologies, Inc. (Nasdaq:DALN), a leading provider of eBusiness infrastructure software for service providers announced today that it will speak at the eBilling and eCRM for Telecommunications Conference held August 29-31 in Denver, Colorado.

During the three-day conference, presented by ICM, Daleen will join industry leaders who will address challenges involving the integration of front and back office applications to maximize customer retention.

Daleen is scheduled to lead the session entitled - "Determining the Best Billing Strategies After a Merger or Acquisition." Kelly Anderson, Sr. Product Manager, ICP/CLEC Markets for Daleen, will provide an overview of the challenges facing service providers when migrating billing operations after a merger or acquisition. She will explore the impact on enterprise systems, processes and resources. Ms. Anderson will highlight the critical decision-making factors for selecting an effective back office transition strategy. Ms. Anderson serves as chairperson for the Internet Protocol Detail Record Organization (IPDR.org) Business Requirements Working Group, as well as representing Daleen on the Message Processing Committee of the ATIS Ordering and Billing Forum (OBF).

The session takes place on Wednesday, August 30 from 11:00 a.m to 11:45 a.m. at the Hyatt Regency Hotel in Denver.

About Daleen

Founded in 1989, Daleen (Nasdaq:DALN) is a leading provider of solutions that bond businesses and customers in the digital economy. Daleen's software solutions provide mission critical customer and partner management support for businesses that offer voice, data, web and applications hosting services over packet and circuit-switched networks. Daleen's eBusiness software products include eCare, for Internet-self care and partner management, BillPlex(R), for customer management and billing, and SwitchFlow(TM), for service activation. The company distributes its eBusiness software products throughout the world via Business Alliance Partners and other leading certified systems integrators including, Business Edge, Cap Gemini, Danet, Ernst & Young, Prolan and Unisys. Daleen is an active participant and provides leadership in industry forums such as the Global Billing Association, Ordering and Billing Forum (OBF), Internet Protocol Data Record (IPDR) working group, TeleManagement Forum and the Application Service Provider (ASP) Industry Consortium. In addition to its Boca Raton, FL headquarters, Daleen has regional offices located throughout the United States, and Toronto and London. For additional information regarding Daleen's products and services, visit the company web site at www.daleen.com.

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