Daleen and ABS Establish Strategic Alliance to Deliver Integrated eBusiness Solutions.

Business Editors & Technology Writers

BOCA RATON, Fla.--(BUSINESS WIRE)--Feb. 22, 2000

Web-enabled customer management and billing product suite

implemented at BellSouth affiliate, Steadfast.net

Daleen Technologies Inc. (Nasdaq: DALN), a leading provider of solutions that bond businesses and customers in the digital economy, announced today that it has entered into a strategic alliance with Florida-based Advanced Business Systems, Inc. (ABS). ABS will join Daleen's Certified Implementation Partner program, offering customers a robust eBusiness solution that consists of integrating Daleen's BillPlex(R) product for customer management and billing, and E-Care product suite for customer self-care. Daleen and ABS recently collaborated on a successful implementation of this solution enabling Steadfast.net, a BellSouth affiliate, to roll out broadband services in Austin, Texas. The integrated eBusiness solution for Steadfast.net was implemented to support service offerings to residential customers, including high-speed Internet, local and long distance services.

E-Care, Daleen's leading-edge customer self-care product suite, has been deployed to support business-to-business and business-to-consumer e-commerce activities for the communications industry, with key capabilities that allow end customers to access services anywhere, anytime over the Internet. E-Care provides an open architecture with full integration to BillPlex for EBPP. In addition, E-Care can support complex eBusiness processes with flow-through integration to other operational support systems (OSSs) and enterprise resource planning (ERP) systems, functions which are highly-demanded in the competitive telecommunications market.

With its ability to handle complex usage-based Internet protocol services, BillPlex supports real-time data collection, rating, invoicing, treatment and collections, and integrates with the provider's existing accounting systems, as well as a variety of external applications.

Integration between BillPlex and E-Care enables electronic bill presentment and payment (EBPP) for customers, and also enables the service provider to offer a variety of options to its customers, including online payment. Both products can support multiple services, such as voice, IP, broadband services and Internet access, and will scale to support new customers and services.

"We wanted to partner with Daleen because of their product excellence, innovation and vision. They pioneered the concept of market-based customer management and billing packages that have been embraced by voice and data service providers. Now with the addition of E-Care, they are leading the way in customer self-care and eBusiness products," said Linda Hoitt, president of Advanced Business Systems. She continued, "The flexible product architecture, using open APIs, enables rapid integration between BillPlex and E-care for a web-enabled solution that met a customer's complex requirements. This flexibility is a critical factor for success. Working with Daleen, we can continue to provide our customers with the most progressive eBusiness solutions available."

"ABS possesses significant billing expertise in the digital subscriber line (DSL) market which, in combination with our own capabilities, provides our DSL customers with an ideal solution for the implementation of the BillPlex and E-Care products," said Dave Corey, president and chief operating officer for Daleen. "We look forward to working together with ABS to deliver solutions that enhance our customers' competitive position."

About Daleen Technologies, Inc

Founded in 1989, Daleen (Nasdaq: DALN) is a leading provider of solutions that bond businesses and customers in the digital economy. Daleen's software solutions provide mission critical support to businesses who offer voice, data, web and applications hosting services over packet and circuit-switched networks. The company distributes its eBusiness, OSS gateway, service activation and BillPlex(R) products throughout the world via Business Alliance Partners and other leading certified systems integrators including AMS, Business Edge, Cap Gemini, Danet, Ernst & Young and Unisys. Daleen is an active participant and provides leadership in industry forums such as the Ordering and Billing Forum (OBF), Internet Protocol Data Record (IPDR) working group and the Application Service Provider (ASP) Consortium. In addition to its Boca Raton, FL headquarters, Daleen has regional offices located throughout the United States and Canada. For additional information regarding Daleen's products and services, visit the company web site at www.daleen.com.

About Advanced Business Systems

Advanced Business Systems, Inc. (ABS) was founded in 1994 and provides highly skilled technical consultants for the telecommunications industry. The company is focused on filling a growing industry need for consultants with a combination of telecommunications experience and information technology skills. ABS consultants are senior professionals that have years of telecommunications and IT experience, including an extensive background in the implementation of information technology solutions and World Wide Web applications that provide Internet order fulfillment and online invoice presentation. The company endeavors to create a mutually beneficial "best fit" arrangement between consultant and the client to meet the needs of both parties. ABS has provided consultants to many different service providers including ISP, CLEC, PCS, GSM, cellular, paging and satellite providers.