Daleen Technologies Provides a Competitive Edge to Telgua PTT with Billing and Customer Care Solution.BOCA RATON Boca Raton (bō`kə rətōn`), city (1990 pop. 61,492), Palm Beach co., SE Fla., on the Atlantic; inc. 1925. Boca Raton is a popular resort and retirement community that experienced significant industrial development in the 1970s and 80s. , Fla.--(BUSINESS WIRE)--July 29, 1999-- Daleen Technologies, Inc., announced today that Telgua PTT (1) (Postal, Telegraph & Telephone) The governmental agency responsible for combined postal, telegraph and telephone services in many European countries. (2) See push-to-talk. PTT - Post, Telephone and Telegraph administration , the largest telecommunications service provider A Telecommunications Service Provider or TSP is a type of Communications Service Provider that has traditionally provided telephone and similar services. This category includes ILECs, CLECs, and mobile wireless companies. in Guatemala, has implemented BillPlex(TM) to provide billing and customer care to support its new fixed and mobile wireless (CDMA (Code Division Multiple Access) A method for transmitting simultaneous signals over a shared portion of the spectrum. The foremost application of CDMA is the digital cellular phone technology from QUALCOMM that operates in the 800 MHz band and 1.9 GHz PCS band. ) services. Telecomunicaciones de Guatemala, S.A. (Telgua) launched its digital PCS (1) (Personal Communications Services) Refers to wireless services that emerged after the U.S. government auctioned commercial licenses in 1994 and 1995. This radio spectrum in the 1. service under the PCS Digital brand and currently has more than 25,000 subscribers. "Key factors in the selection process were Daleen's ability to provide a truly multi-service convergent solution with much lower implementation and on-going maintenance costs than traditional billing systems," said Ricardo Bueso, Telgua's CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "BillPlex has assisted us in transforming our existing manual process into an automated, efficient operation." He continued, "At Telgua, we are committed to provide our customers with exceptional service and strive to exceed their expectations. Daleen shares these values with us and worked closely with us to develop an overall strategy that was centered around the flexibility of the BillPlex product." BillPlex's open architecture was conducive to achieving seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. to legacy payment processing stations, as well as new inventory and accounting systems for a comprehensive customer service front-end to back-office solution. The implementation included connectivity to the Nortel DMS-MTX switch for provisioning of all services, and capture of all customer usage data from a single point of customer interface. Daleen also developed the Spanish language localization Customizing software and documentation for a particular country. It includes the translation of menus and messages into the native spoken language as well as changes in the user interface to accommodate different alphabets and culture. See internationalization and l10n. of the BillPlex client. Already planned is the enhancement of Telgua's system to also include BillPlex integration with trouble management, short message service, voice mail service, and external printing services. "Telgua has met the remarkable challenge of successfully transitioning from a government operated company to a privatized environment while simultaneously moving to a cost effective, convergent billing and customer care solution," commented Dave Corey, President and COO at Daleen. "We are very excited to offer Telgua an integrated, convergent solution, providing them a solid foundation to leverage their competitive position. We look forward to continue working closely with Telgua as they expand their service offerings," stated Mr. Corey. Founded in 1989, Daleen provides next-generation Billing and Customer Care software that serves as the core of an enterprise solution for convergent communications providers. The company distributes its flagship product, BillPlex throughout the world via Business Alliance Partners and other systems' integrators including AMS AMS - Andrew Message System , Cap Gemini, Danet, and Unisys. In addition to its Boca Raton, FL headquarters, Daleen has regional offices throughout the United States.For additional information regarding Daleen's products and services, visit the company website at http://www.daleen.com. |
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