Daleen Technologies Highlights 10 Keys to Operational Efficiency at Billing World 2002; Company Named Finalist in 2002 Billing Excellence Awards.Business Editors/Technology Writers Billing World 2002 Booth No. 524 BALTIMORE--(BUSINESS WIRE)--June 17, 2002 Daleen Technologies Inc. (Nasdaq:DALN), a global provider of high performance billing and customer care software solutions that manage the revenue chain, will demonstrate how its RevChain industry-focused software suites can help providers eliminate avoidable costs, redundancies, errors and delays to achieve peak performance in their billing operations at the Billing World 2002 trade show at the Baltimore Convention Center The Baltimore Convention Center is a convention and exhibition hall located in downtown Baltimore, Maryland. It is managed and operated by the Baltimore Area Convention and Visitors Association, a semi-private association started in 1980 by former Baltimore mayor William Donald in Baltimore, June 18 - 19 at booth 524. Currently ranked No. 1 in overall satisfaction worldwide(a), Daleen is also a finalist in the Operational Excellence category of the annual Billing World Excellence Awards. The telecom community has come to regard these awards as important acknowledgements of significant contributions, recognizing the best the industry has to offer. Winners will be announced at an awards reception on June 17 in Baltimore. The Billing World conference and exhibition provides a forum where billing professionals can learn about the latest trends and developments in billing solutions. As the industry fights off the effects of a recession that blanketed the telecom market, service providers must find a balance between the cost of new technology and the value that a new system can deliver. "Providers have recognized that to remain competitive, they must look for ways to reduce their operational costs," explained Frank Dickinson, senior vice president of product management and marketing for Daleen. "Our RevChain(TM) solutions address this need through a combination of innovation in design, intelligent features, and flexibility, with the added ability to consolidate all lines of business on a single billing platform." Visitors to Daleen's booth will be able to see first-hand how its RevChain billing solutions can help them to drive more revenues from current and next-generation products and services, including the higher bandwidth, high-value mobile and digital content services. Daleen will showcase its pre-configured software suites for Mobile Communications and Digital Content, which offer sophisticated tracking and settlement capabilities to help providers track, measure, and reconcile revenues with their partners. Keys to Operational Efficiency in Billing Daleen has identified ten ways that its fully convergent RevChain software and open Internet Integration Architecture (IIA (1) (Information Industry Association, Washington, DC) In 1999, IIA merged with SPA (Software Publishers Association) to become the Software & Information Industry Association. See SIIA. (TM)) can deliver dramatic improvements in operational efficiency and give service providers a practical roadmap for building a more efficient technology infrastructure. Topping the list of 10 Keys to Operational Efficiency is the value of integration between billing and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. . Daleen will demonstrate how billing and CRM integration can eliminate redundant data entry, improve the integrity of data between systems, and streamline customer service efforts to improve overall efficiency. In addition, with improved visibility to more complete, up-to-the minute billing and usage details, customer service reps are better able to assist customers and resolve disputes before they become collections issues. The company's core products, RevChain Commerce, RevChain Interact, and RevChain Care include several performance-enhancing features that enable providers to handle large volumes of complex billing for convergent services with ease. For example, to reduce the risk of executing a bill run that includes inaccurate information, RevChain Commerce allows the billing administrator to identify problem accounts, isolate isolate /iso·late/ (i´sah-lat) 1. to separate from others. 2. a group of individuals prevented by geographic, genetic, ecologic, social, or artificial barriers from interbreeding with others of their kind. them for resolution, and continue - without disrupting or delaying the entire process. For maximum control, the billing operator can preview a bill run, then monitor its status at a number of checkpoints prior to the actual rendering See render. (graphics, text) rendering - The conversion of a high-level object-based description into a graphical image for display. For example, ray-tracing takes a mathematical model of a three-dimensional object or scene and converts it into a bitmap image. of invoices. RevChain's use of open Internet standards See Internet Engineering Task Force. and J2EE-compliant APIs simplifies and streamlines integration and migration efforts. Leading system integrator See systems integrator. and Daleen partner, Danet, Inc. will demonstrate how RevChain's open APIs Open API (often referred to as OpenAPI) is a word used to describe sets of technologies that enable websites to interact with each other by using SOAP, Javascript any other web technology. and pure Internet architecture support seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. with other mission critical OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. systems without extensive customization. The drive for cost management is pressuring forward-thinking providers to take a hard look at the costs associated with paper-based billing. One of Daleen's customers, Cbeyond Communications, a leading provider of voice and broadband services See broadband and broadband service provider. for small business customers, estimates they will save $500,000 over the next two years as a result of their paperless billing process. Cbeyond is using RevChain Commerce to eliminate two of their most significant hurdles to profitability - redundant manual data entry and the costs of issuing paper invoices. Tight integration and seamless automation between their CRM and billing systems has enabled Cbeyond to maximize the ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). of their IP-based communications network The transmission channels interconnecting all client and server stations as well as all supporting hardware and software. . Debbie Brown, senior director of billing and operations at Cbeyond, will present an educational session "Cost Management from Order Entry to Settlement" at this year's Billing World conference. (Presentation is Tuesday, June 18, 1:45 pm.) About Daleen Daleen Technologies Inc. is a global provider of high performance billing and customer care software solutions that manage the revenue chain for traditional and next-generation communication service providers, retailers and distributors of digital media, and technology solutions providers. Offering proven integration with leading CRM and other legacy enterprise systems, Daleen's RevChain software and pure Internet Integration Architecture (IIA(TM)) leverage open Internet technologies to enable providers to achieve peak operational efficiency while driving maximum revenue from their product and service offerings. The company is currently ranked No. 1 worldwide in overall customer satisfaction based on timeliness of delivery, functionality, delivery within budget, vendor support and maintenance, system flexibility and interoperability The capability of two or more hardware devices or two or more software routines to work harmoniously together. For example, in an Ethernet network, display adapters, hubs, switches and routers from different vendors must conform to the Ethernet standard and interoperate with each other. .(a) Additional information is available at http://www.daleen.com. Daleen, IIA and RevChain are registered trademarks or trademarks of Daleen Technologies Inc. in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and other countries. All other trademarks and registered trademarks are property of their respective owners. (a) See the independent report issued by Chorleywood Consulting titled "Global Trends and Market Forecasts in Telecoms BCC (Blind Carbon Copy) The field in an e-mail header that names additional recipients for the message. It is similar to carbon copy (cc), but the names do not appear in the recipient's message. Not all e-mail systems support the bcc feature. See fcc. 2001." |
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