Daleen Technologies Establishes Presence in Tier One Telecommunications Marketplace.

Business Editors

BOCA RATON, Fla.--(BUSINESS WIRE)--Feb. 29, 2000

Outstanding BillPlex(R) benchmark results and eBusiness solutions

provide Tier One customers with comprehensive solutions

Daleen Technologies Inc. (Nasdaq: DALN), a leading provider of solutions that bond businesses and customers in the digital economy, has positioned itself for leadership in the Tier One telecommunications marketplace with a comprehensive solution that successfully integrates eBusiness applications with vital billing and customer management functions. In a separate release, the company announced its entry into the Tier One marketplace with the completion of an agreement to provide AT&T Canada with Daleen's eCare product suite for customer self-care, electronic bill presentment and self-ordering for broadband services.

The ability to service complex Tier One accounts was confirmed in recent benchmark testing which demonstrated the capacity for Daleen's BillPlex(R) flagship software to support complex, usage-based voice and data services offered by communications providers with subscriber bases in excess of five million access lines. BillPlex achieved superior performance by rating more than 2.8 million complex usage records per hour and billing over 32.4 million usage records per hour while operating at approximately 50-percent of processor capacity.

"We are excited about our entry into the Tier One marketplace," said Dave Corey, president and COO of Daleen Technologies. "The track record that we have established in providing scalable, convergent customer management and billing for Tier Two and Tier Three service providers gave us a firm foundation for developing the type of billing horsepower and eBusiness solutions that are essential at the Tier One level."

Rob Rich, executive vice president of Telecommunications at the Yankee Group, commented, "The market potential for ebusiness solutions is growing at a tremendous rate. Carriers of all sizes are looking for Web-enabled solutions to bring value to their customer relationships through providing effective real-time, Web-enabled service management." He added, "Daleen's leading eBusiness offering, which integrates billing, customer and partner relationship management, and electronic bill presentment and payment (EBPP) is ideally suited to address the requirements for tier one carriers. AT&T Canada's selection of Daleen's eCare confirms their ability to provide powerful solutions to the tier one market."

eCare, Daleen's leading-edge customer self-care product suite, is an effective solution for Tier One communications service providers. The product suite supports business-to-business and business-to-consumer e-commerce activities for the communications industry, with key capabilities that allow end customers to access services anywhere, anytime over the Internet. eCare with its open e-commerce and distributed computing architecture, can support complex eBusiness processes with flow-through integration to other operational support systems (OSS) and enterprise resource planning (ERP) systems.

"Our focus and service offerings have expanded dramatically in recent months. To support our new product capabilities we have expanded our channel capacity to both sell to and service the Tier One marketplace," said David McTarnaghan, vice president of sales at Daleen Technologies. He added, "I think it is important to note that, in addition to our Tier One strategy, we remain committed to being the solution of choice for Tier Two and Tier Three companies."

About Daleen Technologies

Founded in 1989, Daleen (Nasdaq: DALN) is a leading provider of solutions that bond businesses and customers in the digital economy. Daleen's software solutions provide mission critical support to businesses who offer voice, data, web and applications hosting services over packet and circuit-switched networks. The company distributes its eBusiness, OSS gateway, service activation and BillPlex(R) products throughout the world via Business Alliance Partners and other leading certified systems integrators including AMS, Business Edge, Cap Gemini, Danet, Ernst & Young, Prolan and Unisys. Daleen is an active participant and provides leadership in industry forums such as the Ordering and Billing Forum (OBF), Internet Protocol Data Record (IPDR) working group and the Application Service Provider (ASP) Consortium. In addition to its Boca Raton, FL headquarters, Daleen has regional offices located throughout the United States and Canada. For additional information regarding Daleen's products and services, visit the company web site at www.daleen.com.