Daleen Joins the Cisco New World Ecosystem Partner Program.

Business Editors/High-Tech Writers

BOCA RATON, Fla.--(BUSINESS WIRE)--July 26, 2000

Daleen Technologies, Inc. (Nasdaq:DALN) announced today that it has joined the Cisco New World Ecosystem Partner Program as an operation support systems partner focusing on eBusiness infrastructure solutions including customer and partner management, billing, customer care and service activation applications for Integrated Communications Providers (ICPS), CLECs, ISPs, and ASPs. Through its membership in the Cisco New World Ecosystem, Daleen brings convergent, integrated, software solutions that support next-generation communications and applications service providers through its BillPlex(R), eCare and SwitchFlow(TM) eBusiness infrastructure software products.

"We are excited that Cisco has recognized that our open product architecture parallels their existing architectural standards," said Sheryl Pattek, Vice President of Marketing for Daleen Technologies. "Joining Cisco in the Ecosystems model and participating in the Ecosystem Partner Program marks a giant leap forward for us. Cisco is the world leader in providing Internet enabling technology, the underlying infrastructure that supports many leading communications service providers. The new partnership with Cisco will allow us to work closer on joint development and marketing opportunities, ultimately benefiting our joint customers."

"The Cisco New World Ecosystem Partner Program delivers the power of choice to service providers with end-to-end solutions including our members' best-of-breed technologies," said Steve Hoch, Director, Service Provider Marketing at Cisco. "Customers who deploy solutions provided by Cisco New World Ecosystem partners such as Daleen benefit from industry-leading technologies and innovative, integrated products, accelerating their time to market with New World services."

Delivering Integrated End-to-End Solutions Through Strategic Business Partnerships

The Cisco New World Ecosystem is a community of technology partners enabling service providers to rapidly deploy innovative networking services. Cisco and its partners offer a wide range of solutions for Packet Telephony, Voice Applications, OSS/BSS, Broadband Access and Solution Integration/Deployment. Cisco New World Ecosystem partners support open, standards-based architectures and a shared commitment to interoperable, multi-vendor solutions. Membership in the Cisco New World Ecosystem is offered to companies that demonstrate leading-edge capabilities and present mutual business opportunities.

About Daleen

Founded in 1989, Daleen (Nasdaq:DALN) is a leading provider of solutions that bond businesses and customers in the digital economy. Daleen's software solutions provide mission critical customer and partner management support for businesses that offer voice, data, web and applications hosting services over packet and circuit-switched networks. Daleen's eBusiness software products include eCare, for Internet-self care and partner management, BillPlex(R), for customer management and billing, and SwitchFlow(TM), for service activation. The company distributes its eBusiness software products throughout the world via Business Alliance Partners and other leading certified systems integrators including, Business Edge, Cap Gemini, Danet, Ernst & Young, Prolan and Unisys. Daleen is an active participant and provides leadership in industry forums such as the Global Billing Association, Ordering and Billing Forum (OBF), Internet Protocol Data Record (IPDR) working group, TeleManagement Forum and the Application Service Provider (ASP) Industry Consortium. In addition to its Boca Raton, FL headquarters, Daleen has regional offices located throughout the United States, and Toronto and London. For additional information regarding Daleen's products and services, visit the company web site at www.daleen.com.

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