Daleen Expands into Asia-Pacific Region; Major Australian Carrier AAPT Selects Telcordia Next-Generation Billing Manager Powered by Daleen.

Business Editors/Technology Writers

BOCA RATON, Fla.--(BUSINESS WIRE)--Jan. 8, 2002

Daleen Technologies Inc. (Nasdaq:DALN), a global provider of high performance billing and customer care software solutions that manage the revenue chain, today announced that it has expanded its presence in the Asia-Pacific market, an important milestone in the company's growth strategy to broaden its customer base geographically in order to serve tier-one accounts worldwide.

Daleen has established an Australian subsidiary located in Sydney, Daleen Australia Pty Ltd., that is dedicated to supporting existing and potential customers in the region. The company plans to market its RevChain(TM) solution to carriers and service providers both directly through its local Australian sales team and together with partners, including Telcordia Technologies Inc.

Telcordia licensed Daleen's RevChain Select billing and customer care product as part of an OEM agreement announced in July, and offers the software as part of their Telcordia Next Generation Billing Manager platform. They recently announced a sale to AAPT, the third largest carrier in Australia, who will use the Telcordia Next-Generation Billing Manager powered by Daleen solution to support a full suite of data service offerings including ATM, DSL, frame relay, IP-VPN, private line and dial-up. Daleen and Telcordia are currently working together to implement this new solution, which will allow AAPT to more effectively manage its customers and drive additional revenue.

"Daleen's RevChain product and Internet Integration Architecture are ideally suited for large service providers, especially those offering a variety of convergent voice, data, and IP-based services. Daleen has shown that RevChain can deliver the proven scalability and performance needed to handle large volumes of complex usage records in an efficient manner to ultimately drive additional revenues, and higher customer satisfaction," said Paul Hughes, director of billing and payment application strategies for Boston-based strategic consultancy The Yankee Group.

The Daleen RevChain product line enables providers to quickly deploy and bill for complex service offerings by supporting sophisticated rating and billing schemes, including QoS and destination sensitive billing. Its future-proof design and flexibility makes it easy to integrate with providers' legacy systems and maximize their return on investment. Daleen's billing system was recently ranked No. 1 in overall customer satisfaction in an annual report issued by a leading U.K.-based management consultancy, Chorleywood Consulting Ltd., which surveyed the customers of 12 billing software vendors around the world.

"We are very pleased to work with Telcordia on the AAPT deal, which is an excellent example of our partner strategy in action," said James Daleen, chairman and chief executive officer for Daleen. "Our expansion into the Asia-Pacific region supports our business model of customer-driven growth and will help us achieve the financial objectives we have been working toward."

Like all sizable telecommunications carriers, those in the Asia-Pacific market must move away from closed and technologically limited billing systems in order to effectively manage their businesses and continue to grow. RevChain leverages open Internet technologies to provide unmatched ease of integration and performance, enabling carriers to minimize expenses while unlocking revenue from new and existing customers. The company's focus on providing outstanding support and value to its customers, as reflected by the Chorleywood report, should provide a strong competitive differentiator as it moves into this new market.

"We've been very impressed with the response to our product from large carriers like AAPT, who must balance their investment in legacy systems with the need to improve efficiency and support new services," said David McTarnaghan, senior vice president of sales for Daleen. "The strategy that AAPT is executing, to add an open, high performance system to support a growing part of their organization will allow them to continue to achieve their growth and operational goals with no disruption to the organization."

About Daleen

Daleen Technologies Inc. is a global provider of high performance billing and customer care software solutions that manage the revenue chain for traditional and next-generation communication service providers, retailers and distributors of digital media, and technology solutions providers. Offering proven integration with leading CRM and other legacy enterprise systems, Daleen's RevChain software and pure Internet Integration Architecture (IIA(TM)) leverage open Internet technologies to enable providers to achieve peak operational efficiency while driving maximum revenue from their product and service offerings. The company is currently ranked No. 1 worldwide in overall customer satisfaction based on timeliness of delivery, functionality, delivery within budget, vendor support and maintenance, system flexibility and interoperability.(a) Additional information is available at http://www.daleen.com.

Certain matters discussed in this press release may be considered "forward-looking statements" within the meaning of the Securities Act of 1933 and the Securities Exchange Act of 1934, as amended by the Private Securities Litigation Reform Act of 1995. Those statements include statements regarding the intent, belief or current expectations of the Company and members of its management as well as the assumptions on which such statements are based. Prospective investors are cautioned that any such forward-looking statements are not guarantees of future performance and involve risks and uncertainties, and that actual results may differ materially from those contemplated by such forward-looking statements. Important factors currently known to management that could cause actual results to differ materially from those in forward-looking statements include variance of quarterly operating results; not yet achieving profitability; liquidity and capital resources; competition; need to expand sales and distribution capabilities; lengthy sales cycles and timing of contract awards; general economic conditions, including the economic conditions affecting the Company's existing and prospective customers; ability to attract and retain qualified employees; our continued use of strategic relationships to implement and sell our products; managing growth; planned international operations; meeting customer expectations; general market conditions, and quality of software delivered. These and additional important factors to be considered are set forth in the Company's Annual Report on Form 10-K for 2000 and in the Company's Quarterly Reports on Form 10-Q. The Company undertakes no obligation to update or revise forward-looking statements to reflect changed assumptions, the occurrence of unanticipated events or changes to future operating results.

Daleen, IIA and RevChain are registered trademarks or trademarks of Daleen Technologies Inc. in the United States and other countries. All other trademarks and registered trademarks are property of their respective owners.

(a) See the independent report issued by Chorleywood Consulting titled

"Global Trends and Market Forecasts in Telecoms BCC 2001."