Daleen Chosen To Provide eBusiness Solution for Leading OSP.

Business Editors

BOCA RATON, Fla.--(BUSINESS WIRE)--April 25, 2000

Urban Media Communications chooses Daleen's BillPlex(R)

and eCare platforms for its on-site communication services

Daleen Technologies, Inc. (NASDAQ:DALN), a leading provider of solutions that bond businesses and customers in the digital economy, today announced that Palo Alto, Calif.-based Urban Media Communications has selected Daleen's signature BillPlex(R) product to support its on-site communication services.

Urban Media is a facilities-based on-site service provider (OSP) that offers free broadband access and a comprehensive suite of value-added content services, along with local and long distance voice services. Through affiliations with some of the nation's leading commercial property owners and managers, Urban Media provides each customer's desktop computer with free access to the Internet at speeds permitting remotely hosted applications, e-commerce transactions, and content and video conferencing through the Urban Media e-Toolbar(TM).

Daleen's eCare is a comprehensive, Internet-based product suite that will enable Urban Media to offer the following benefits to its customers: electronic bill presentment, usage analysis and payment; the ability to view and order services through an online multimedia product catalog; online management of their own accounts and service portfolios; the ability to monitor the network; and the ability to track performance against Quality of Service (QoS) and Service Level Agreements (SLA). It also will allow Urban Media to provide interactive customer care with a live agent and to cross-sell and up-sell its services through Internet marketing.

"Daleen's BillPlex package proved to be the right solution for our business model. It was clearly the best-in-class choice for convergent voice and data services," Rick Downer, Urban Media's director of customer care and billing stated. "We have an aggressive geographic expansion schedule and an equally aggressive plan for expansion of our service offerings. Daleen's products offered us the greatest scalability to accomplish our goals."

"Urban Media has an exciting strategy for market expansion and service delivery," said Jim Daleen, chairman and CEO of Daleen Technologies. "As Urban Media prepares to roll-out services in its targeted markets, Daleen is pleased to provide customer care solutions that will complement the on-site customer service Urban Media will provide to its customers.

About Daleen Technologies

Founded in 1989, Daleen (NASDAQ:DALN) is a leading provider of solutions that bond businesses and customers in the digital economy. Daleen's software solutions provide mission critical support to businesses who offer voice, data, web and applications hosting services over packet and circuit-switched networks. The company distributes its eBusiness, OSS gateway, service activation and BillPlex(R) products throughout the world via Business Alliance Partners and other leading certified systems integrators including AMS, Business Edge, Cap Gemini, Danet, Ernst & Young, Prolan and Unisys. Daleen is an active participant and provides leadership in industry forums such as the Ordering and Billing Forum (OBF), Internet Protocol Data Record (IPDR) working group and the Application Service Provider (ASP) Consortium. In addition to its Boca Raton, FL headquarters, Daleen has regional offices located throughout the United States, and in Toronto and London. For additional information regarding Daleen's products and services, visit the company web site at www.daleen.com.

About Urban Media Communications

Incorporated in March 1999 by the founders of the @Home Network (NASDAQ:ATHM), Urban Media is the first On-site Service Provider (OSP) to deliver free broadband access to companies with facilities in multi-unit office buildings and office parks. Through its unique broadband network infrastructure, Fiber-to-the-Floor(TM), Urban Media connects tenants to the Internet economy by creating plug-and-play e-business solutions. In addition, the company provides advanced voice and conferencing services. This combination of services creates an attractive building amenity. Urban Media helps property owners and managers generate incremental revenue while lowering tenant turnover. Urban Media can be contacted at [phone] and at www.urbanmedia.com.