Daleen Appoints AT&T Officer, P.J. Hilbert to Board of Directors.

Business Editors

BOCA RATON, Fla.--(BUSINESS WIRE)--Oct. 31, 2000

Daleen Technologies, Inc. (Nasdaq:DALN) announced today that P.J. Hilbert, Vice President of Customer Relationship Management for AT&T Business Services, has been appointed to Daleen's Board of Directors.

Ms. Hilbert has over 20 years of progressive management experience in the telecommunications and IT industries including senior management roles with AT&T Business Services, in the areas of operations, marketing, customer care, business development and product management. In her current role with AT&T, she provides leadership to an organization of more than 5,000 people who provide sales and service support to AT&T's business customers.

Commenting on Ms. Hilbert's decision to join the board, Chairman and CEO of Daleen Technologies, James Daleen stated, "We are delighted to have someone with P.J.'s depth of industry experience and business management expertise join our board. We are confident that P.J. will be a tremendous asset to our team. Her proven track record and impressive background in global marketing, business management and customer care initiatives will help us to drive our business forward."

Hilbert graduated from Clarion University with a B.S. in Business Administration, and she completed the Harvard Business School Advanced Management Program in June 1999. She has also attended the executive development program at Northwestern University's J.L. Kellogg Graduate School of Management.

About Daleen

Founded in 1989, Daleen (Nasdaq: DALN) is a leading provider of solutions that bond businesses and customers in the digital economy. Daleen's software solutions provide mission critical customer and partner management support for businesses that offer voice, data, web and applications hosting services over packet and circuit-switched networks. Daleen's eBusiness software products include eCare for web-based customer self-care and partner management; BillPlex(R) Plus for web-enabled customer management and billing; and SwitchFlow(TM) for service activation. The company distributes its eBusiness software products throughout the world via Business Alliance Partners and other leading certified systems integrators including BusinessEdge, Cap Gemini Ernst & Young, DMR, Danet, Prolan, Telcordia and Unisys. Daleen is an active participant and provides leadership in industry forums such as the Global Billing Association, Ordering and Billing Forum (OBF), Internet Protocol Data Record (IPDR) working group, TeleManagement Forum and the Application Service Provider (ASP) Industry Consortium. In addition to its Boca Raton, Florida headquarters, Daleen has regional offices located throughout the United States, Canada and Europe. For additional information regarding Daleen's products and services, visit the company web site at www.daleen.com

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