Daleen Announces New BillPlex 2.0 Market Packages Supporting Internet Access, Voice and Data Services.

BOCA RATON, Fla.--(BUSINESS WIRE)--Nov. 3, 1999--

New release brings additional pre-configured

out-of-the-box solution benefits to three major

market segments

Daleen Technologies, Inc. (Nasdaq: DALN), announced today the general availability of Release 2.0 of its industry-leading market-based packages for the Integrated Communications Provider (ICP), Competitive Local Exchange Carrier (CLEC) and Internet Access and Data Service markets. These market-based packages provide a comprehensive, pre-configured, service-ready solution for access and service providers, built upon the flexibility and power of BillPlex, Daleen's signature, next-generation customer management and billing system. Release 2.0 packages have been successfully installed and are operational at several customer sites.

Daleen introduced the concept of market-based packages to the industry with the launch of the BillPlex CLEC Package in the first quarter of 1999. "The benefits to an out-of-the-box software solution are enormous: fast implementation times, reduced acquisition and operating costs, and a flexible path for future upgrades," said John Yin, Vice President of Technology for Daleen Technologies. "Our market-based packaging approach provides these benefits by offering pre-configured data models, business processes and services specifically tailored for each of the major communications and information service provider markets."

Jim Daleen, CEO of Daleen Technologies, added, "Service providers are making very large investments in their competitive models. Some are pursuing a transport-based approach, building networks and delivery systems to offer bandwidth at the lowest operating costs. Others are investing in a full-service strategy, offering a complete set of services to their customers, from voice and data transport to web and applications hosting. The business processes, values and underlying economics for the major market models are fundamentally different. Market-based packaging allows us to deliver a pre-configured solution, with all of the benefits of out-of-the-box software, that has been created specifically with the business processes and values that match those that are fundamental for success with the provider's chosen market model."

Comprehensive, Market-Based Features

BillPlex market packages, Release 2.0, are built on the flexibility and power of the BillPlex platform and incorporate the strengths of the previous release of each package. BillPlex and its market-based packages offer a number of benefits to providers of voice, data, applications and web hosting, including:

--   Core convergence, providing the ability to rate all types of
     network and information services

--   Ability to rate usage for both circuit and packet switched
     services either in real time or through batch processing

--   An event-driven N-tier software architecture that supports
     distributed and internet computing models

--   Real-time creation and activation of customer accounts and
     services

--   The ability to create new marketing programs and pricing programs
     rapidly

--   A flexible bill design tool that allows providers to create
     customized invoices, graph usage patterns, deliver messages
     regarding new marketing programs or highlight performance on
     service level agreements

--   A suite of features for enhanced Customer Service Representative
     (CSR) productivity

--   Innovative market module management that allows a service
     provider to snap in additional market modules as its business
     model expands or changes

--   An open application programming interface (API) that provides
     pre-integration with other third party software applications,
     such as Operations Support Systems (OSS), Credit Verification,
     address validation and taxation

"When a service provider makes a decision to deploy a business system that is critical to its success, the provider needs to trust both the vendor's current product and its vision and commitment for the future," said Jim Daleen. "The vision and power of market-based packaging goes far beyond fast implementation times, low operating costs and flexibility for future upgrades. As we develop each new market package release, we are able to capture the best and most efficient practices within that segment, offering our customers a software solution for continuous improvement and enhanced business results. At the heart of Daleen and our momentum in the market is both a commitment to our customers' success and a connection to their futures."

Pricing and Availability

BillPlex 2.0 market packages for ICP, CLEC and Internet Access and Data Services providers are now available on Sun Solaris and Windows NT platforms from Daleen and its systems integrator partners, including AMS, BusinessEdge, CAP Gemini, Danet, and Prolan. Package pricing includes a proven set of services, including training, set up and acceptance testing, enabling a fast, high quality launch at a guaranteed price. For further information please contact Daleen Technologies at [phone].

About Daleen Technologies

Founded in 1989, Daleen provides next-generation Billing and Customer Care software that serves as the core of an enterprise solution for convergent communications providers. The company distributes its flagship product, BillPlex(TM) throughout the world via Business Alliance Partners and other leading systems' integrators including AMS, Business Edge, Cap Gemini, Danet, and Unisys. In addition to its Boca Raton, FL headquarters, Daleen has regional offices throughout the United States. For additional information regarding Daleen's products and services, visit the company website at http://www.daleen.com.