Daleen Announces Latest Version of Industry Leading Customer Management and Billing Software.

Business Editors

BOCA RATON, Fla.--(BUSINESS WIRE)--Aug. 15, 2000

BillPlex(R) Plus 4.0 includes a comprehensive web-based customer

self-care framework, electronic bill presentation and significant

security enhancements

Daleen Technologies Inc. (Nasdaq:DALN) announced the release of BillPlex Plus 4.0, the industry's most powerful billing and customer care software solution, offering significant expansion of internet capabilities to include an extendible self-care framework and important new enhancements for security, taxation, revenue assurance, and payment options. This introduction solidifies Daleen's position as offering the most powerful and comprehensive software solution for addressing customer management, billing, web enabled customer self-care and service activation requirements in a single, integrated product suite.

In response to the tremendous growth of the Internet, Daleen's service and content provider's are demanding that their billing and customer care solutions seamlessly interface to their end-user customers through the web. The new release of BillPlex Plus 4.0 is built upon Daleen's patented technology, which provides the highest level of flexibility and integration, supporting any service offering over any network in real time. Daleen established itself as a pioneer when it introduced BillPlex market-based software packages, the industry's first pre-configured, off-the-shelf customer management and billing packages tailored for specific vertical market requirements.

With the new BillPlex Plus 4.0 release, Daleen enhances its software foundation with an enhanced Internet framework and web-based capabilities that will be tailored for the ICP (integrated Communications Provider), IP/Data Services, CLEC (Competitive Local Exchange), ASP (Application Service Provider) and Broadband services markets. Through the delivery of pre-configured, industry-ready solutions, Daleen's customers benefit from rapid time-to-operation while integrating existing enterprise and OSS applications to maximize their return on investment.

The latest version of BillPlex Plus 4.0 incorporates many new and enhanced features. Several of the new features include:

-- Internet enabled Self-care

-- Electronic Bill Presentment (EBP) for viewing bills via the

Internet

-- Self-care framework for extending functionality to include

online ordering, multimedia product catalogs, account creation

and management, and powerful Internet marketing for up-selling

and cross-selling

-- Enhanced Security

-- Access control for eCommerce transactions, minimizing customer

risk for engaging in online transactions

-- Access control by geography or market type for enhanced

control of CSR (customer service representative),

administrative and manager data access privileges

-- Enhanced taxation support

-- Advanced rules based taxation support for complex taxation

requirements, reducing liability for multi jurisdiction tax

regulations

-- Connection number taxation support for calculating taxes based

on access lines

-- Revenue Assurance

-- Contract enforcement providing the ability to automatically

charge a penalty when a contract term is violated

-- Flexible Payments

-- Installment billing for extending non-recurring charges over a

designated number of months to meet customer requirements

-- Enhanced Application Programming Interfaces (APIs)

-- Subscriber provisioning and maintenance API component enables

creation and maintenance of subscribers from applications

external to the BillPlex client for improved flow through and

data integrity

-- Service provisioning and maintenance API component enables

creation and maintenance of services from applications

external to the BillPlex client for improved flow through and

data integrity

"We are very excited about the enhancements in BillPlex Plus 4.0," said Jim Daleen, CEO and chairman for Daleen Technologies. "Daleen continues to set the industry standard for flexibility, convergence, integration and rapid time-to-operation, providing a future proof solution to address the ongoing, dynamic shifts in technology and service offerings. As service providers evolve their business models and provide enhanced services, they will benefit from cost efficiencies obtained through BillPlex Plus 4.0 by empowering end-users to access billing, account management and new product information through the web. Providers implementing BillPlex Plus 4.0 solutions will reap the rewards of shorter implementation times, faster time to market and lower implementation costs while delivering enhanced security, new flexible payment options and a web enabled solution to their customers."

About Daleen

Founded in 1989, Daleen (Nasdaq: DALN) is a leading provider of solutions that bond businesses and customers in the digital economy. Daleen's software solutions provide mission critical customer and partner management support for businesses that offer voice, data, web and applications hosting services over packet and circuit-switched networks. Daleen's eBusiness software products include eCare, for Internet-self care and partner management, BillPlex(R), for customer management and billing, and SwitchFlow(TM), for service activation. The company distributes its eBusiness software products throughout the world via Business Alliance Partners and other leading certified systems integrators including, Business Edge, Cap Gemini, Danet, Ernst & Young, Prolan and Unisys. Daleen is an active participant and provides leadership in industry forums such as the Global Billing Association, Ordering and Billing Forum (OBF), Internet Protocol Data Record (IPDR) working group, TeleManagement Forum and the Application Service Provider (ASP) Industry Consortium. In addition to its Boca Raton, FL headquarters, Daleen has regional offices located throughout the United States, and Toronto and London. For additional information regarding Daleen's products and services, visit the company web site at www.daleen.com.

Forward Looking Statements. All statements other than statements of historical fact included in this release are forward-looking statements. When used in this release, words such as "anticipate," "believe," "estimate," "expect," "intend" and similar expressions, as they relate to the Company or its management, as well as assumptions made by and information currently available to the Company's management, identify forward-looking statements. Actual results could differ materially from those contemplated by the forward-looking statements as a result of certain factors including, but not limited to: the effect of business and economic conditions; the impact of competitive products and pricing; and capacity and supply constraints or difficulties. Such statements reflect the current views of the Company with respect to future events and are subject to these and other risks, uncertainties and assumptions relating to the operations, results of operations, growth strategy and liquidity of the Company.