Daksh Secures $6 Million in Financing From Citigroup Venture Capital.Business, Finance & Technology Editors SANTA CLARA Santa Clara, city, Cuba Santa Clara (sän`tä klä`rä), city (1994 est. pop. 217,000), capital of Villa Clara prov., central Cuba. , Calif.--(BUSINESS WIRE)--Sept. 24, 2001 Daksh eServices, a leading offshore CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. provider, announced that it has picked up a $6 million investment from Citigroup Venture Capital in its second round of financing. Daksh, which became profitable in March 2001 at the completion of its first fiscal year, helps global businesses build exceptional customer relationships by leveraging India's high-quality, cost-effective intellectual capital. Daksh's unique co-sourcing model offers a range of customer interaction services across multiple channels including voice, e-mail and online chat. The investment secured from Citigroup Venture Capital will be used to support Daksh expansion plans including building infrastructure and increasing the number of business development and client servicing offices. Ajit Bhushan, vice president of Emerging Markets Investments for Citigroup Venture Capital, will join Daksh's board of directors. "This is the largest commitment we have ever made in India The Term Made in India may mean the following:
"This investment will aid Daksh in increasing the rapid pace at which we are expanding," said Sanjeev Aggarwal, co-founder and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Daksh. "We look forward to continuing to build and improve our infrastructure and provide our customers with high-quality, personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. service." "This partnership with Citigroup will go a long way in helping us achieve our objective of providing offshore CRM services to Fortune 500 companies," added Venkat Tadanki, co-founder and vice president of US Operations, Daksh. Prior Daksh investors include Commonwealth Development Corp Commonwealth Development Corp A British development finance institute. . and angel investor An individual who invests his or her own money in a private company, which is typically a startup. An angel investor is not an employee or member of a bank, venture capital firm or other financial institution that normally makes such investments. Ashish Gupta, founder of Junglee.com. About Daksh Daksh eServices, co-founded in January 2000 by senior executives from Motorola, 3COM, Compaq and Pepsi, was conceived to help global businesses build exceptional customer relationships by leveraging India's high-quality, cost-effective intellectual capital. Daksh is the fastest growing offshore CRM service provider in the marketplace and its unique co-sourcing model offers a range of customer interaction services across multiple channels including voice, e-mail and chat. Daksh has been awarded the Frost & Sullivan Market Engineering Award for Customer Service Leadership 2001 in the Indian Outsourced Call Center Market. The management of Daksh collectively brings more than 150 years in entrepreneurial and managerial experience in running world-class service organizations and delivering information technology and remote service solutions to Fortune and Digital 500 enterprise clients. Daksh's co-sourcing customers include Amazon and Pay Pal Inc. among others. Daksh is headquartered in New Delhi New Delhi (dĕl`ē), city (1991 pop. 294,149), capital of India and of Delhi state, N central India, on the right bank of the Yamuna River. with offices in Santa Clara, Calif., and New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of . For more information, visit the Daksh Web site at www.daksh.com. |
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