Daimler-Benz AG Selects Siebel Enterprise Applications For Pan-European Customer Assistance Center.SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif.--(BUSINESS WIRE)--June 10, 1998-- Leading Global Automobile Manufacturer To Use Siebel Software A family of Web-based customer relationship management (CRM) applications from Siebel Systems, Inc., San Mateo, CA (www.siebel.com). A complete range of products for sales, marketing and customer service are provided. To Provide Prompt And Efficient Customer Service Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. , Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), today announced that Daimler-Benz AG, a leading global automobile company that manufactures and markets Mercedes-Benz vehicles, has chosen Siebel Service Enterprise and Siebel Sales Enterprise for use in its pan-European Customer Assistance Center. Daimler-Benz AG has purchased 250 Siebel licenses to enable its customer service representatives to provide customers with prompt and efficient responses. Daimler-Benz AG selected Siebel software because of its advanced technology architecture standard, support for multiple languages and currencies, and scalability that can support large numbers of concurrent customer service representatives. Prior to choosing Siebel, Daimler-Benz AG used a variety of disparate, locally-deployed call center packages. With Siebel, Daimler-Benz AG will concentrate its customer service operations at its Customer Assistance Center in Maastricht, Netherlands. Siebel also ensures that customer service representatives will have instant access to the most up-to-date customer information. "Daimler-Benz AG chose Siebel because we offer the most comprehensive call center solutions designed to meet the demands of large, multinational corporations
"Siebel Enterprise Applications enable customer service representatives to expedite responses to customer requests " said Michael Derr, Siebel project manager at Daimler-Benz AG. About Siebel Systems Siebel Systems, Inc., (NASDAQ:SEBL) is the world's leading supplier of Enterprise Relationship Management systems for organizations focused on increasing sales, marketing, and customer service effectiveness in field sales, service organizations, telesales telesales Noun the selling of a commodity or service by telephone telesales npl → televentas fpl telesales npl → , telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. , call centers, and third-party resellers. The company's Windows-based client/server software combines a standards-based open architecture with new and emerging technologies to enable exceptional scalability, configurability, functionality, and performance. Siebel Systems' corporate alliances include Andersen Consulting See Accenture. , Compaq Computer Corporation (company) Compaq Computer Corporation - The largest US manufacturer and vendor of IBM PC compatible personal computers and servers. Compaq was started in 1982 by three ex-Texas Instruments employees. Quarterly sales $2499M, profits $210M (Aug 1994). http://compaq.com/. , Microsoft, Inc. and Price Waterhouse. Additional Siebel Systems product and service information is located on the World Wide Web at www.siebel.com. About Daimler-Benz AG As Europe's largest industrial company, Daimler-Benz AG draws on a wealth of skills and experience in the fields of transportation and services. Daimler-Benz AG's 23 business units reside in four divisions: Passenger Cars (including Mercedes), Commercial Vehicles, Aerospace, Services, as well as in the Directly Managed Businesses (Rail, Automotive electronics, Diesel Engines). Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. CONTACT: Siebel Systems, Inc. Don Tyler, 650/295-5346 |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion