DWP offers new payment options to customers.
With the Los Angeles Department of Water and Power's new electronic payment options, credit to your account is just moments away whether you are at home or traveling the globe.
DWP Assistant General Manager Thomas M. McCloskey said residential customers can make credit card payments by telephone 24 hours a day, or by visiting any DWP branch office. To wire payments, customers can visit any Western Union office in the world.
"These new payment options make it more convenient for customers to pay their bills, especially delinquent customers who want to avoid inconvenient and costly shutoffs that can cost between $28 and $37," McCloskey said.
McCloskey said the DWP does not charge for credit card or wire payment options but has agreements with PhoneCharge Inc. and Western Union, respectively. The customer is charged $3.50 for each credit card payment by PhoneCharge, and Western Union's wire service is $10.50 worldwide.
The DWP accepts three major credit cards -- DiscoverCard, MasterCard and VISA -- as payment options for residential customers. To pay by credit card, customers can call 800/DIAL-DWP, or 818/342-5397, and a DWP customer service representative will arrange for payment through PhoneCharge.
Western Union will require the customer's name, account number, the amount of the bill, plus the payment to process a Quick Collect check that is wired to DWP.
McCloskey said the DWP has safeguards in place to protect customers against any fraudulent use of credit cards. Credit card transactions are only processed when a customer contacts a DWP customer service representative. DWP does not contact customers and ask for credit card numbers for payment purposes, he said.
If a customer is contacted by someone asking for the credit card number for payment of a utility bill, the customer should report the call to DWP by calling 800/DIAL-DWP.
Since credit card and wire service payment options have been in place, an average of 30 customers per day are using the services. Electronic payment options will soon be made available to commercial customers.
CONTACT: Department of Water and Power, Los Angeles
Janet T. Merlo, 213/367-1334
213/367-3227 (after hours)