Printer Friendly

DWP offers new payment options to customers.

LOS ANGELES--(BUSINESS WIRE)--March 27, 1996--Forget to pay your utility bill? Too busy to write a check, or visit the local utility office?

With the Los Angeles Department of Water and Power's new electronic payment options, credit to your account is just moments away whether you are at home or traveling the globe.

DWP Assistant General Manager Thomas M. McCloskey said residential customers can make credit card payments by telephone 24 hours a day, or by visiting any DWP branch office. To wire payments, customers can visit any Western Union office in the world.

"These new payment options make it more convenient for customers to pay their bills, especially delinquent customers who want to avoid inconvenient and costly shutoffs that can cost between $28 and $37," McCloskey said.

McCloskey said the DWP does not charge for credit card or wire payment options but has agreements with PhoneCharge Inc. and Western Union, respectively. The customer is charged $3.50 for each credit card payment by PhoneCharge, and Western Union's wire service is $10.50 worldwide.

The DWP accepts three major credit cards -- DiscoverCard, MasterCard and VISA -- as payment options for residential customers. To pay by credit card, customers can call 800/DIAL-DWP, or 818/342-5397, and a DWP customer service representative will arrange for payment through PhoneCharge.

Western Union will require the customer's name, account number, the amount of the bill, plus the payment to process a Quick Collect check that is wired to DWP.

McCloskey said the DWP has safeguards in place to protect customers against any fraudulent use of credit cards. Credit card transactions are only processed when a customer contacts a DWP customer service representative. DWP does not contact customers and ask for credit card numbers for payment purposes, he said.

If a customer is contacted by someone asking for the credit card number for payment of a utility bill, the customer should report the call to DWP by calling 800/DIAL-DWP.

Since credit card and wire service payment options have been in place, an average of 30 customers per day are using the services. Electronic payment options will soon be made available to commercial customers.

CONTACT: Department of Water and Power, Los Angeles

Janet T. Merlo, 213/367-1334

213/367-3227 (after hours)
COPYRIGHT 1996 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1996, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

 Reader Opinion

Title:

Comment:



 

Article Details
Printer friendly Cite/link Email Feedback
Publication:Business Wire
Date:Mar 27, 1996
Words:376
Previous Article:Foreclosures up.
Next Article:American Resource Corp. Receives Environmental Permit Approval for San Gregorio Gold Mine Project, Uruguay.
Topics:


Related Articles
L.A.'S DEBT BINGE; CITY LOSES SIGHT OF RUNAWAY BORROWING.
RATE FREEZE IN STORE FOR L.A.; UNION AGREEMENT CLEARS WAY FOR DWP'S COMPETITION PLAN.
EDITORIAL : DWP'S BIG BILL; HUGE BUYOUT PACKAGE STICKS TAXPAYERS WITH THE TAB.
CITY'S `PROPRIETARY AGENCIES' SHOULD BE STREAMLINED.
DWP OFFERS OPTION TO PAY SUMMER BILLS.
EDITORIAL : DIMMER SWITCH; THE DWP'S BUYOUT IS A COSTLY LESSON IN POLITICAL FAVORS.
DWP'S GREEN-POWER DEAL HAS HAHN, CHICK SEEING RED.
LADWP SIGNS $20 MILLION CONTRACT.
DWP MAY REDO WAY OF BUYING $10 MILLION E-SYSTEM SHUT DOWN.
DWP OFFERS MORE TIME TO PAY CITY PANEL OKS NATURAL-GAS SURCHARGE.

Terms of use | Copyright © 2014 Farlex, Inc. | Feedback | For webmasters