DWP offers new payment options to customers.LOS LOS Length of stay, see there ANGELES--(BUSINESS WIRE)--March 27, 1996--Forget to pay your utility bill? Too busy to write a check, or visit the local utility office?
With the Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. Department of Water and Power's new electronic payment options, credit to your account is just moments away whether you are at home or traveling the globe.
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DWP Drinking Water Protection Assistant General Manager Thomas M. McCloskey said residential customers can make credit card payments by telephone 24 hours a day, or by visiting any DWP branch office. To wire payments, customers can visit any Western Union office in the world.
"These new payment options make it more convenient for customers to pay their bills, especially delinquent delinquent 1) adj. not paid in full amount or on time. 2) n. short for an underage violator of the law as in juvenile delinquent.
DELINQUENT, civil law. He who has been guilty of some crime, offence or failure of duty. customers who want to avoid inconvenient in·con·ven·ient
Not convenient, especially:
a. Not accessible; hard to reach.
b. Not suited to one's comfort, purpose, or needs: inconvenient to have no phone in the kitchen. and costly shutoffs that can cost between $28 and $37," McCloskey said.
McCloskey said the DWP does not charge for credit card or wire payment options but has agreements with PhoneCharge Inc. and Western Union, respectively. The customer is charged $3.50 for each credit card payment by PhoneCharge, and Western Union's wire service is $10.50 worldwide.
The DWP accepts three major credit cards -- DiscoverCard, MasterCard and VISA -- as payment options for residential customers. To pay by credit card, customers can call 800/DIAL-DWP, or 818/342-5397, and a DWP customer service representative will arrange for payment through PhoneCharge.
Western Union will require the customer's name, account number, the amount of the bill, plus the payment to process a Quick Collect check that is wired to DWP.
McCloskey said the DWP has safeguards in place to protect customers against any fraudulent The description of a willful act commenced with the Specific Intent to deceive or cheat, in order to cause some financial detriment to another and to engender personal financial gain. use of credit cards. Credit card transactions are only processed when a customer contacts a DWP customer service representative. DWP does not contact customers and ask for credit card numbers for payment purposes, he said.
If a customer is contacted by someone asking for the credit card number for payment of a utility bill, the customer should report the call to DWP by calling 800/DIAL-DWP.
Since credit card and wire service payment options have been in place, an average of 30 customers per day are using the services. Electronic payment options will soon be made available to commercial customers.
CONTACT: Department of Water and Power, Los Angeles
Janet T. Merlo, 213/367-1334
213/367-3227 (after hours Adv. 1. after hours - not during regular hours; "he often worked after hours" )