DSET Announces New Gateway Product and Web-Based Service Offering; ezConnector Integrates ezPreOrder and ezLocal Gateway Products and ezSupport Provides Web-Based Customer Support.Business Editors & Technology Writers TMW TMW Tomorrow TMW The Mana World (game) TMW Tell Me Why TMW Tactical Missile Wing TMW Too Much Work TMW Ten Most Wanted (TV show) TMW Tamworth, New South Wales, Australia - Tamworth Booth #611 LAS VEGAS--(BUSINESS WIRE)--Oct. 29, 2002 DSET DSET Desert Sunshine Exposure Testing Inc. Corp., (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : DSET) one of the industry's premier sources of electronic bonding gateways and Operations Support System (OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. ) solutions for global, multi-vendor networks and telecommunications providers announced today ezConnector, a new gateway product enabling competitive local exchange providers (CLEC (Competitive Local Exchange Carrier) An organization offering local telephone service that is not one of the traditional telephone companies. The Telecommunications Act of 1996 allowed competition to the incumbent telcos (ILECs), enabling new companies (CLECs) ) to streamline the processing of orders with trading partners and improve customer satisfaction. DSET also introduced ezSupport, a new web-based customer support system that accelerates the delivery of support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services to customers. ezConnector will be demonstrated at DSET's Booth # 611 at TeleManagement World conference and exhibition held October 28 through October 31, 2002 at the Mirage Events Center in Las Vegas. ezConnector integrates DSET's ezPreOrder and ezLocal electronic bonding gateway products in the standalone graphical user interface graphical user interface (GUI) Computer display format that allows the user to select commands, call up files, start programs, and do other routine tasks by using a mouse to point to pictorial symbols (icons) or lists of menu choices on the screen as opposed to having to (GUI (Graphical User Interface) A graphics-based user interface that incorporates movable windows, icons and a mouse. The ability to resize application windows and change style and size of fonts are the significant advantages of a GUI vs. a character-based interface. ). This latest leading edge gateway solution automates the process of obtaining pre-order information from the Customer Service Record (CSR (1) (Customer Service Representative) A person who handles a customer's request regarding a bill, account changes or service or merchandise ordered. Agents in call centers are known as CSRs. See call center. ) through the latest version of DSET's ezPreOrder application, and automatically posts that information directly on to the local service request (LSR 1. (networking) LSR - Label Switching Router. 2. (operating system) LSR - Local Shared Resources. ) order in the updated version of the company's ezLocal gateway application. ezConnector eliminates the time-consuming manual steps of retrieving and re-entering data from the CSR helping to reduce overhead expenses and minimize errors that can delay transactions and lower customer satisfaction. ezSupport, a secure, password-protected web portal, allows customers to access technical documentation, new releases of products, as well as software patches and fixes, from the Internet. ezSupport can be accessed using a standard web browser. Troubleshooting functionality is scheduled to be included in the next release of ezSupport. "The new product and service illustrate our commitment to continuously deliver innovative solutions that meet industry standards and the needs of providers," said Binay Sugla, Ph.D., president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of DSET. "DSET's goal is to provide products and services so CLECS can compete more effectively and improve their bottom line." ezConnector will be available in mid-December under DSET's ezRental Program. ezSupport is currently available and is free to all customers with current maintenance contracts. About DSET DSET Corporation (www.dset.com) is one of the leading providers of innovative OSS software solutions designed to minimize operational costs and maximize the value of service offerings for telecommunications providers around the world. Since 1989, DSET's field-proven products have been used to build critical global network applications that generate immediate return on investment. DSET's portfolio of industry-leading products include: electronic-bonding gateways that allow competitive service providers to exchange information electronically with other telecommunications providers which significantly reduce the time required to provision services and resolve service outages for their customers; and IPSource, an advanced IP provisioning, activation and configuration platform enabling providers to deploy, modify and manage services quickly, reliably and profitably. Statements about financial matters in this press release, other than historical facts, are forward-looking. Since all statements about DSET's plans, estimates, and expectations are based on current projections that involve risks and uncertainties, and are subject to change at any time, the company's actual results may differ materially from expected results. Investors should consider these risks and uncertainties, which are discussed in documents filed by DSET with the Securities and Exchange Commission. These documents identify important factors that could cause the actual results to differ materially from those contained in the projections or forward-looking statements. DSET expressly disclaims any obligation to update any forward-looking statements. DSET and the DSET logo are registered trademarks of DSET Corporation. All other trademarks are the property of their respective owners. NOTE TO EDITORS: The "ez" in ezConnector, ezSupport, ezLocal, ezPreOrder, and ezRental Program are super-script characters. |
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