DPSciences Uses Vertical Solutions, Inc.'s PowerHelp CRM to Triple Manufacturer Maintenance Revenues.Value-added reseller A value-added reseller (VAR) is a company that adds some feature(s) to an existing product(s), then resells it (usually to end-users) as an integrated product or complete "turn-key" solution. improves customer visibility and strengthens relationships by enhancing contract renewal process CINCINNATI Cincinnati (sĭnsənăt`ē, –năt`ə), city (1990 pop. 364,040), seat of Hamilton co., extreme SW Ohio, on the Ohio River opposite Newport and Covington, Ky.; inc. as a city 1819. -- Vertical Solutions, Inc. (VSI VSI Vinyl Siding Institute VSI Voltage Source Inverter VSI Virtual Switch Interface VSI Vertical Speed Indicator VSI Voluntary Separation Incentive VSI Virtual Socket Interface VSI Vision Systems International VSI Vertical Shaft Impactor ), a leading developer of Customer Relationship Management software, announces that DPSciences (DPS Minicomputer series from Bull HN. 1. (language, text) DPS - Display PostScript. 2. (language) DPS - A real-time language with direct expression of timing requests. ["Language Constructs for Distributed Real-Time PRogramming", I. ), a Cincinnati, OH-based value-added reseller, has used VSI's PowerHelp CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. to triple revenues from its manufacturer maintenance program. DPS uses PowerHelp CRM, a suite of customer-experience management software solutions, to actively manage its maintenance contract renewal process. DPS specializes in building, deploying, and supporting network and communications solutions from major manufacturers. Its customers include many companies within the Fortune 500, who purchase maintenance on critical components directly from DPS. Seeking technology to help better manage the renewal process, DPS chose PowerHelp CRM from VSI. "We needed an application that would give us true visibility into our customers," says Tim Shelton, Treasurer, DPS. "We realized that with PowerHelp CRM, we could not only manage our sales funnel, but we also could manage our customer contracts." Better visibility into expiring ex·pire v. ex·pired, ex·pir·ing, ex·pires v.intr. 1. To come to an end; terminate: My membership in the club has expired. 2. contracts has enabled DPS to be more proactive in selling maintenance renewals, which significantly raised customer retention. PowerHelp CRM has helped DPS grow its manufacturer maintenance revenue substantially: it has experienced a more than 300-percent increase in top-line revenue in its first four years of deployment. "The ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). was tremendous," says Shelton. "DPS sets an example for building customer relationships in the ultra-competitive value-added reseller market," says Ron Wegmann Sr., CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Vertical Solutions. "We're excited that VSI's PowerHelp CRM has helped the company achieve such strong results." PowerHelp CRM is a next-generation, web-based technology that enables any external service center, customer service, service provider, or human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. environment to dynamically manage information. Its open platform helps contact centers combine various contact channels from different vendors and technology into a single view while providing seamless support that carries across all touch points in an organization. About Vertical Solutions, Inc. (VSI) VSI develops, implements, and supports its award-winning PowerHelp CRM suite of customer-experience management software solutions. PowerHelp CRM is a robust, modular application that offers in-depth functionality for Customer Support, Field Service, Sales and Marketing Automation, and Mobile environments. Companies in a variety of industries and throughout the world use PowerHelp CRM to improve service response and resolution times, reduce the costs of delivering service, capture actionable Giving sufficient legal grounds for a lawsuit; giving rise to a Cause of Action. An act, event, or occurrence is said to be actionable when there are legal grounds for basing a lawsuit on it. customer data, seamlessly integrate with external partners, and broaden their portfolio of service offerings. PowerHelp CRM is flexible, integrates easily with legacy systems, and offers one of the industry's fastest deployment times, all of which contribute to its low total cost of ownership and high return on investment. The company's customer list is 100-percent referenceable, and includes General Binding Corp., Reynolds and Reynolds, ABB n. 1. Among weavers, yarn for the warp. Hence, Noun 1. ABB - an urban hit squad and guerrilla group of the Communist Party in the Philippines; formed in the 1980s Automation, and A. O. Smith Water Products Co. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. Fast ... Powerful ... Guaranteed. For more information, visit www.powerhelpcrm.com or call 1.800.466.0238. About DPSciences Corp. (DPS) Founded in 1961, DPS provides solutions that support its client's critical business applications, from network infrastructure, the foundation of a company's operations, to unified voice, data, video and messaging capabilities that allow its clients to communicate more effectively with their customers, employees and business partners. For more information, please contact DPSciences at 513-791-7100 or visit www.dpsciences.com Note to Editors: A full case study of DPSciences' deployment of VSI's PowerHelp CRM is available upon request. |
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