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 RADNOR, Pa., Aug. 24 /PRNewswire/ -- DISTRIBUTION magazine, a Chilton Company publication, has announced the names of the companies recognized as quality carriers in its 10th annual "Quest for Quality" program.
 DISTRIBUTION's Quest for Quality Awards, unique in the industry, is the only survey in which customers rate their carrier's performance on quality of service delivered and customer satisfaction. It is more market-oriented than the Malcolm H. Baldridge Award which measures a company's ability to produce a quality product or service.
 Survey results showed a common theme in this year's competition: In order to be perceived as a quality carrier, transportation companies must be responsive to the special needs of each customer. "When problems, requests or special needs come up, our best carrier is responsive in communicating to everyone on their team -- the pickup driver, the local terminal, the destination terminal and the delivery driver," says Alan Murakami, transportation analyst with Mitsubishi Electronics American in Cypress, Calif.
 To gather the information and select quality carriers, DISTRIBUTION magazine used a series of direct mail questionnaires and telephone interviews, each focusing on a specific mode of transportation. Survey participants were selected based on company size, industry, geographic location and known usage of that type of transportation. Interviews, tabulation and report preparation were done by Chilton Research Services, a division of Chilton Company and one of the largest business- to-business research companies in the United States.
 Scores were based on responses from shippers who regularly use the carriers they rated. Carriers were rated on five performance categories: on-time performance, equipment and operations, value, customer service and sales staff. To receive Quest for Quality recognition, the transportation company had to excel in all five performance categories.
 Following is a list of this year's Quest for Quality winners:
 National LTL Carriers CF Motorfreight Palo Alto, Calif.
 Roadway Express Akron, Ohio
 Watkins Motor Lines, Inc. Lakeland, Fla.
 Yellow Freight System Overland Park, Kan.
 Multiregional & NW Transport Service, Commerce City,
 Interregional LTL Inc. Colo.
 Surface Package United Parcel Service Atlanta
 Regional LTL Carriers Preston Northeast Preston, Md.
 Northeast TNT Red Star Express Newark, N.J.
 Regional LTL Carriers Con-Way Central Express Ann Arbor, Mich.
 Midwest TNT Holland Motor Express Holland, Mich.
 Regional LTL Carriers AAA Cooper Transportation Dothan, Ala.
 South/Southwest American Freightways Harrison, Ark.
 Central Averitt Express Cookeville, Tenn.
 Con-Way Southern Express Charlotte, N.C.
 Con-Way Southern Express Ft. Worth, Tex.
 Saia Motor Freight Houma, La.
 Southeastern Freight
 Lines, Inc. Columbia, S.C.
 Regional LTL Carriers TNT Reddaway Truck Line Clackamas, Ore.
 Western Viking Freight System,
 Inc. San Jose
 Truckload Carriers - Burlington Motor
 Dry Freight Carriers Danville, Ind.
 CRST, Inc. Cedar Rapids, Iowa
 Contract Freighters Joplin, Mo.
 J.B. Hunt Transport, Inc. Lawell, Ark.
 M.S. Carriers Memphis, Tenn.
 Schneider National Green Bay, Wis.
 Werner Enterprises Omaha, Neb.
 Truckload Carriers - Anderson Trucking Service St. Cloud, Minn.
 Industrial and Builders Transport Camden, S.C.
 Heavy Haul Melton Truck Lines Tulsa, Okla.
 Refrigerated Carriers C.R. England and Sons Salt Lake City
 Freymiller Trucking Bakersfield, Calif.
 Bulk Motor Carriers Miller Transporters Jackson, Miss.
 Trimac Transportation Calgary, Alberta
 Household Goods United Van Lines Fenton, Mo.
 High Value Freight Bekins Van Lines Company Hillside, Ill.
 Van Lines Burnham Service Company Atlanta
 North America Van Lines Ft. Wayne, Ind.
 United Van Lines Fenton, Mo.
 Rail Carriers CSX Transportation Jacksonville, Fla.
 Canadian Pacific Rail Montreal
 Kansas City Southern Kansas City, Mo.
 Norfolk Southern Corp. Norfolk, Va.
 Santa Fe Railway Schaumberg, Ill.
 Union Pacific Railroad Omaha, Neb.
 Wisconsin Central Ltd. Rosemont, Ill.
 Intermodal Marketing APL Distribution Services Oakland, Calif.
 Companies C.H. Robinson Eden Prairie, Minn.
 Con-Way Intermodal Ft. Worth, Texas
 The Hub Group, Inc. Lombard, Ill.
 Mark VII Transportation Memphis, Tenn.
 Air Express Carriers Federal Express Memphis, Tenn.
 United Parcel Service Atlanta
 Air Freight Air Express International Darien, Conn.
 Forwarders Associated Air Freight,
 Inc. New Hyde Park, N.Y.
 Fritz Companies San Francisco
 Pilot Air Freight Lima, Pa.
 Seko Air Freight, Inc. Schiller Park, Ill.
 Airlines British Airways Jamaica, N.Y.
 Delta Airlines Atlanta
 KLM Royal Dutch Airlines Elmsford, N.Y.
 Lufthansa German Airlines East Meadow, N.Y.
 Nippon Cargo Lines Jamaica, N.Y.
 Singapore Airlines Los Angeles
 Swiss Air Jamaica, N.Y.
 Ocean Carriers American President Lines Oakland, Calif.
 Hapag-Lloyd Staten Island, N.Y.
 Maersk Line Madison, N.J.
 NYK Line, Inc. Secaucus, N.J.
 Sea-Land Service, Inc. Iselin, N.J.
 -0- 8/24/93
 /CONTACT: Tom Foster of Chilton, 215-964-4379/

CO: Chilton Company ST: Pennsylvania IN: TRN SU:

CC-MK -- PHFNS1 -- 5287 08/24/93 07:34 EDT
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Publication:PR Newswire
Date:Aug 24, 1993

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