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DIGITAL SYSTEMS RELEASES NEW CLIENT/SERVER PRODUCT; MOSAIX LIFTS PRODUCTIVITY AT AT&T UNIVERSAL CARD SERVICES

 REDMOND, Wash., Oct. 22 /PRNewswire/ -- Digital Systems International Inc. (NASDAQ: DGTL) has successfully completed testing its newest product line, MOSAIX(TM), and is installing the product at sites using on-premise equipment and at telephone company central office sites.
 "MOSAIX was developed to enable our customers to significantly improve the profitability of conducting business over the telephone. It enables our customers to increase their yield from existing investments in labor and technology while improving their own customer acquisition, retention and collections results," said Michael L. Darland, president and chief executive officer of Digital Systems. "Incorporating the most open and standard-compliant technology in the industry, MOSAIX's object oriented design was developed on a client/server architecture that gives our customers maximum performance, flexibility, ease of use and return on investment."
 MOSAIX enables large inbound call centers to capture and better utilize agent idle time, while enhancing both agent productivity and customer service levels. An example of a MOSAIX customer site is the operation at the country's second largest issuer of bank credit cards, AT&T Universal Card Services (UCS) in Jacksonville, Fla.
 "MOSAIX's performance is meeting our current expectations. This new technology is unlocking hidden assets and resources in our call center," said Linda Salter, manager, customer assistance, AT&T UCS. "It is making it easier to manage the customer assistance process, eliminating some scheduling headaches for our managers and increasing our ability to provide superior service to our customers. We anticipate that it will generate significant increases in our call center's productivity and service levels."
 The system uses computer-telephone switch integration (CTI) to extend the power of Digital Systems' proprietary predictive outbound call processing technology to inbound. A feature, Integrated Intelligent Call Blending(TM), provides for automatic, seamless transition of agents between inbound and other activities such as outbound calling. This enables users to capture and convert idle inbound agent time into other productive activities. At the same time, it allows call centers to serve peak inbound call volumes with fewer staff, resulting in higher quality customer service and higher agent productivity.
 UCS is a 1992 recipient of the prestigious Malcolm Baldrige National Quality Award for exemplary quality service. At UCS, MOSAIX is integrated with the AT&T DEFINITY(R) Communications System Generic 3 PBX.
 In a related matter, Digital Systems and the AT&T Global Business Communications group continue to work together on a co-marketing agreement to deliver solutions combining MOSAIX, the DEFINITY System and CallVisor ASAI. That agreement was announced in early 1993. Digital Systems also has a co-marketing partnership with Aristacom International Inc. of Alameda, Calif., to provide customer-information management capabilities.
 Digital Systems International Inc. develops and supports Intelligent Call Management(TM) applications. The company is a leading supplier of these solutions, which enhance the productivity, efficiency and revenue- generating capabilities of organizations that use the telephone to communicate with their customers and potential customers. Digital Systems' family of products, Voicelink(R) and MOSAIX, enable companies to create low-cost, effective telephone contacts using features and applications tailored for specific industries. Established in 1979, Digital Systems is based in Redmond with offices in London, Chicago, Atlanta and Wilmington, Del.
 -0- 10/22/93
 /CONTACT: Jeanne Miller of Digital Systems, 206-869-4592/
 (DGTL)


CO: Digital Systems International Inc.; AT&T ST: Washington IN: CPR TLS SU: PDT

JH-RB -- SE002 -- 5710 10/22/93 11:56 EDT
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Publication:PR Newswire
Date:Oct 22, 1993
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