DIALOGIC RELEASES CT-CONNECT SOFTWARE TO CHANNELS; Computer-Telephony Integration Software Accelerates Time-to-Market for OEMs, VARs and Systems Integrators.
CT-Connect runs under the Microsoft Windows NT operating system, on Intel architecture and Digital Alpha processors. This server software also supports Intel/Microsoft's telephony API (TAPI) with a client/server configuration. At the Microsoft TAPI software `bakeoff' held last week near San Francisco, California, Dialogic's CT-Connect tested with the majority of the three dozen applications running in the NT and TAPI environments. While most of the applications in this pre-Windows 95 event were pre-production versions of computer-telephony software, the CT-Connect software tested was the full production version, available immediately.
Charles Fitzgerald, Windows Telephony product manager at Microsoft commented on CT-Connect's performance at the bakeoff: "Without advance testing, CT-Connect was able to interoperate with nearly two dozen Windows applications at the bakeoff via the TAPI interface. This clearly demonstrates that the TAPI interface can be implemented on a server-based CTI-product, making it appropriate for large CTI implementations as well as individual desktops."
Designed to be open to multiple PBXs and computer platforms, CT-Connect is intended to be used by application developers, VARs, system integrators and OEMs to design and construct end-user computer-telephone solutions. CT-Connect is CSTA-compliant, an open interface standard for computer-telephone integration applications. This standard, as set forth by ECMA, encourages open access and interoperability between telephone and computer systems.
CT-Connect is a fourth generation product based on the CIT technology which Dialogic acquired from Digital Equipment Corporation earlier this year. The Dialogic Computer Telephone Division operates from Woburn, Massachusetts and includes a core team originally from Digital.
Computer-telephone software provides a bridge between a telephone system and a computer network, enabling application software to coordinate telephone and data processing functions. This connection allows both large and small companies to serve their customers faster, with more complete information.
The standard version of CT-Connect supports telephone switches with ECMA CSTA-compliant CTI links, as well as some additional switches whose CTI links are similar to the CSTA call model. It is available in three configurations:
-- A full configuration, supporting client modules for Windows, Windows NT, Unix and OpenVMS and an unlimited number of client system applications, priced at $15,000;
-- A Windows-only configuration, supporting an unlimited number of Microsoft Windows 3.1 systems, priced at $7,500; and
-- An entry-level configuration, supporting up to 35 Windows-only client systems, priced at $3,000.
There are no usage-based license charges, and client modules are included at no extra charge. These three configurations are available effective immediately, as announced in March.
End-user customers interested in CT-Connect should contact their CTI systems integrator or VAR. Distributors, systems integrators and VARs may contact the regional sales offices of Dialogic Corporation. Their direct numbers are available through the Dialogic sales number: 800-755-4444.
Two successful Beta sites have installed and implemented Dialogic's CT-Connect as a cornerstone server for providing broad-based integration of their telephone call control and computer information systems. A leading European financial services company, using Dialogic CT-Connect/CSTA technology, is now in full business production with its 100-seat debt collection call center. Digital and Alcatel acted as overall systems' provider for the integration project. In the United States, a state government has utilized CT-Connect in their 120-seat call center supporting their foodstamp program. At any time, a qualified foodstamp recipient can call an 800 number and get an update on their foodstamp status for the month.
"These installations demonstrate CT-Connect's uniqueness in the CTI marketplace," explains Carl Strathmeyer, marketing director for the CT Division. "CT-Connect supports large call centers with heavy call activity and mission-critical applications as easily as smaller sites and TAPI desktop applications. It's the universal solution for application developers and VARs who want to add telephony capabilities to their CTI projects."
Howard Bubb, president of Dialogic Corporation, commented, "We are right on track with our Computer-Telephone Division. Dialogic is helping our partners differentiate themselves by providing new CTI capabilities to their customers."
In addition, The Synapse Group, a special professional services group of Dialogic's CT Division, is consulting with their business partners to help them configure, sell, and deliver successful CTI projects. The OEMs and VARs act as the lead and primary liaison with the customer, and the Synapse Group responds to specific partner requests for project consultation. This support network is also helping to shorten the project timeline for complicated computer-telephone integration projects.
Founded in 1983, Dialogic Corporation is a leading manufacturer of standards based computer telephony hardware and software platforms, with more than 1.7 million ports shipped worldwide. In March 1993, Dialogic launched Signal Computing System Architecture along with 70 other companies. SCSA defines open software and hardware architectural standards for building computer telephony systems with multiple technologies. SCSA is now supported by more than 280 industry suppliers. Dialogic is a founder member of the Enterprise Computer Telephony Forum (ECTF). -0-
Note to Editors: Contact info for CT-Connect: Carl Strathmeyer, Director of Marketing, Dialogic, Phone: 617-933-1111; FAX: 617-935-4551.
CSTA is the acronym for Computer Supported Telephony Applications.
Dialogic and Signal Computing System Architecture (SCSA) are registered trademarks of Dialogic Corporation.
CT-Connect is a trademark of Dialogic Corporation.
All other registered trademarks and trademarks are the sole property of their respective owners
Application Diagram available upon request. Soft copy as Powerpoint file.
CONTACT: Dialogic Corporation
Carl Strathmeyer, 617/933-1111
Beverly Rindfleisch, 408/432/3346