DHL Raises the Bar on Customer Service with Launch of 'Partnership Care' Program; New Program Underscores DHL's Commitment to Optimum Customer Experience.PLANTATION Plantation, city (1990 pop. 66,692), Broward co., SE Fla., a residential suburb of Fort Lauderdale; inc. 1953. The city has grown rapidly along with the development of S Florida. , Fla. -- DHL DHL abbr. 1. Doctor of Hebrew Letters 2. Doctor of Hebrew Literature , the world's leading express delivery and logistics company, today announced the launch of the DHL Partnership CARE (Customer Activation activation /ac·ti·va·tion/ (ak?ti-va´shun) 1. the act or process of rendering active. 2. the transformation of a proenzyme into an active enzyme by the action of a kinase or another enzyme. 3. Resolution and Enhancement) Program. As part of the DHL focus on providing best-in-class customer service and a superior customer experience, the Partnership CARE program is designed to identify and tailor solutions to individual customer needs. The program ensures that customers with complex shipping and logistics needs have dedicated expertise and support at activation and during the start-up process, as well as throughout their relationship with DHL. Identifying and fully addressing individual DHL customer needs through direct personal support is the fundamental purpose of the program. Under Partnership CARE, DHL will staff a cross-functional team In business, a cross-functional team is a group of people with different functional expertise working toward a common goal. It may include people from finance, marketing, operations, and human resources departments. of specialists in technology integration, billing, customer relations, operations and other areas, to develop shipping and logistics solutions tailored to specific customer needs. Unique to the industry, each Partnership CARE team is lead by a project manager who provides the customer with one single point of contact for all service and support issues as required throughout the entire relationship. "This industry-leading program will ensure that all DHL customers with specialized spe·cial·ize v. spe·cial·ized, spe·cial·iz·ing, spe·cial·iz·es v.intr. 1. To pursue a special activity, occupation, or field of study. 2. needs are continually provided with the highest levels of support," said John Pearson John Pearson could refer to:
At the start of the business relationship, Partnership CARE teams work alongside new customers to perform a detailed needs assessment to ensure every facet facet /fac·et/ (fas´it) a small plane surface on a hard body, as on a bone. fac·et n. 1. A small smooth area on a bone or other firm structure. 2. of the customer's shipping and logistics requirements are met. The team then develops an implementation plan and provides the customer with a preview of the process and timeline for execution. The dedicated DHL team remains engaged with the customer beyond the initial "start-up" process, providing customers with continuing service and support, including: --Detailed analyses of shipping patterns, to determine the optimal shipping systems and services to meet exacting customer requirements --Matching and tailoring DHL solutions to fit changing customer needs --Specialized support for customer technology integration needs, service requirements, special shipment handling needs, billing and other unique customer requirements, and --One single point of contact to streamline communication, ensure timely response and provide easy access to the full array of DHL's domestic and international transportation, logistics and shipping solutions Early beneficiaries of Partnership CARE have included DHL pilot program participants in the fashion, lawn and garden, cosmetic cosmetic /cos·met·ic/ (koz-met´ik) 1. pertaining to cosmesis. 2. a beautifying substance or preparation. cos·met·ic n. , and electronics industries. The Partnership CARE program will soon be extended to small and mid-sized DHL business customers with complex shipping needs as part of DHL's ongoing commitment to providing superior service to all customers. About DHL At DHL, Customer Service is back in shipping. Our mission is to provide the most flexible, personable PERSONABLE. Having the capacities of a person; for example, the defendant was judged personable to maintain this action. Old Nat. Brev. 142. This word is obsolete. and enjoyable experience in the shipping industry for our customers. With annual revenues over $32 billion in 2004, DHL is the global market leader of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source. DHL offers expertise in express, air and ocean freight, overland o·ver·land adj. Accomplished, traversing, or passing over the land instead of the ocean: an overland journey; an overland route. adv. transport and logistics solutions, combined with worldwide coverage and an in-depth understanding of local markets. Over 170,000 employees are dedicated to providing fast and reliable services that exceed customers' expectations. Founded in San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden in 1969, DHL's international network links more than 220 countries and territories worldwide. For more information on DHL, please visit www.dhl.com. |
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