DCI Announces End-User Case Studies to Be Presented During It's Customer Relationship Management Conference & Expo.

Business Editors/High-Tech Writers

DCI CRM Conference and Expo 2003

ANDOVER, Mass.--(BUSINESS WIRE)--June 2, 2003

Presentations by FleetBoston Financial, Citi Cards, GE, Designs for Health, and Sybase

DCI, the largest high-tech trade show producer in the U.S., today announces that in-depth case studies presented by end-users, will be featured during its Customer Relationship Management Conference & Exposition, taking place June 18th-20th in Boston. Market-leading companies will showcase their customer relationship management (CRM) success stories.

Paul Venditti of the GE Global Research Center will join Michael R. Johnson, Managing Director, emplois North America, from Bertelsmann Arvato Knowledge Management Group to present GE Power Systems Improves Diagnostic Service with Real-Time XML Knowledge Management. This presentation will show how GE Power Systems improved the overall service response time for customers and increased the domain efficiency for GE's worldwide service organization.

Michael F. Caron, Director of Customer Risk Information at FleetBoston Financial, will present Rethinking CRM: Critical Issues Encountered Integrating Data and Process for Real-Time Customer Data Management. Throughout this case study, Caron will provide details on how FleetBoston increased 2002 cross-sell revenue by $700 million and reducing under performing assets by $12 billion.

Chief Architect for Citi Cards, Mark Ambrose, will present Creating a Customer Information Driven Business: From a Data Centric to Customer Knowledge-Based Organization. This case study will show how Citi Cards defined the next level of customer value, how to identify customer knowledge and derive actionable business results, how to transform data into customer knowledge, and how to leverage time sensitivity of data to best impact the quality of customer interaction.

Willie Jow, Vice President of Business Operations at Sybase, will talk about how Sybase lowered operations costs through real-time efficiencies and turned customer data into value. Jow's presentation is titled How Sybase Turned Customer Data into Value, and is sponsored by PeopleSoft.

The founder & CFO of Designs for Health, Johnathan Lizotte, will join Zach Nelson, President of NetLedger, to discuss how Designs for Health implemented an integrated, Web-based CRM and enterprise resource planning solution to handle the company's sales, inventory tracking, sales force automation and general accounting systems. This integration resulted in a 135 percent sales increase and savings of about $80,000 in overhead and capital expenses during the first year alone.

For more information on attending or exhibiting at DCI's Customer Relationship Management Conference & Exposition, email [e-mail], call 978-470-3880, or visit www.crmevent.com. Press and analysts should register with Eric Seymour, by calling 978-475-0600 x 321 or emailing [e-mail].

ABOUT DCI

DCI is the largest U.S.-based producer of information technology conferences, trade shows, and expositions, and a leading worldwide provider of high technology education. DCI's Customer Relationship Management Conference and Exposition is the industry's foremost event addressing the technologies and strategies that are shaping the future of business. The company conducts the highest profile technology shows for users and professional developers of information technology. DCI has attracted more than a million IT and business professionals in the last decade. For more information, visit the DCI Web site at www.dci.com or call 978-470-3880.