DATA RANK CAR OWNERS' SATISFACTION.Byline: Ben Sullivan Daily News Staff Writer Though their governments may collapse with regularity, Japanese car dealerships This article is about car dealerships. For the indie pop band, see Dealership (band). A car dealership or vehicle local distribution is a business that sells new cars and/or used cars at the retail level, based on a dealership contract with an automaker or in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. remain dependable, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. an annual J.D. Power and Associates customer satisfaction survey released Wednesday. The study found that after a year of driving their vehicles, owners of Toyota Motor Corp.'s Lexus and Nissan Motor Corp.'s Infiniti automobiles had the fewest complaints about service they received from their dealers. The two auto lines have dominated the top spots since 1991. Coming in a distant third this year was General Motors' Saturn, followed by Ford's Jaguar and Mercury lines. Recent improvements in Mercury vehicles helped boost the brand from a No. 17 ranking last year. Indeed, customer satisfaction was higher across the board this year, the study found, largely because cars continue to be built better and require less service. In issuing the report, J.D. Power officials said quality service ultimately translates into increased sales for dealers and noted that customers who are satisfied with their dealership experience are three times more likely to purchase another vehicle from the same manufacturer. ``Customers clearly reward good service with loyal patronage Patronage See also Philanthropy. Alidoro fairy godfather to Italian Cinderella. [Ital. Opera: Rossini, Cinderella, Westerman, 120–121] Alphonso, Don supports Bias in return for political favors. [Fr. Lit. ,'' said Joe Ivers, director of customer service research. With drivers taking better-built cars to the mechanic less frequently, dealers must concentrate on the quality of service they deliver in conducting routine maintenance such as oil changes and tuneups, Ivers said. MOST SATISFYING Customers said the following were the most satisfying automobile nameplates to buy: RANK NAMEPLATE SCORE 1. Lexus 175 2. Infiniti 171 3. Saturn 163 4. Jaguar 159 5. Mercury 157 Industry average 146 Those that scored above the industry average but not in the top five were: Honda, Volvo, Acura, Mercedes-Benz, BMW BMW in full Bayerische Motoren Werke AG German automaker. Founded as an aircraft engine manufacturer in 1916, the company assumed the name Bayerische Motoren Werke and became known for its high-speed motorcycles in the 1920s. , Toyota, Ford, Lincoln, Audi and Land Rover See LANRover. . Those that scored below the industry average were: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Eagle, Geo, GMC GMC See: Guaranteed Mortgage Certificate , Hyundai, Isuzu, Jeep, Kia, Mazda, Mitsubishi, Nissan, Oldsmobile, Plymouth, Pontiac, Porsche, Saab, Subaru, Suzuki and Volkswagen. SOURCE: J.D. Power and Associates CAPTION(S): Photo, Box PHOTO (Color) Lexus GS The Lexus GS is a series of mid-size luxury sports sedans / executive cars sold by Lexus, the luxury division of Toyota. The first GS, based on the platform and running gear of the Toyota Crown, was introduced in 1991 in Japan and two years later in the United States, Europe and 300 BOX: MOST SATISFYING (see text) |
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