DAOU Systems Inc. Agrees to a Two Year Call Center Outsource Agreement With The University of Chicago Hospitals & Health System.SAN DIEGO--(BW HealthWire)--Oct. 30, 1998--After completing a thorough analysis of its Call Center requirements, The University of Chicago Hospitals The University of Chicago Hospitals form a major center for medical care and research in the Hyde Park neighborhood of Chicago, Illinois. They are affiliated with and run by the University of Chicago, and serve as teaching hospitals for students of the institution's Pritzker and Health System has decided to contract with DAOU Systems Inc. (Nasdaq:DAOU) for the management and operation of the Call Center. The Call Center (designed by DAOU) will utilize state-of-the-art reporting tools and telecommunications technologies to manage all incoming and outgoing calls as well as critical overhead and radio paging Radio paging was invented in 1956 at St Thomas' Hospital in London to alert doctors attending emergencies. Since then, paging has evolved in sophistication and today millions of messages are transmitted to people needing fast reliable messaging communications. services. This contract is considered Phase 1 of a much larger program expanding Call Center Services to potentially include services such as Physician Referral physician referral A physician's recommendation to a Pt to consult another physician for a 2nd opinion. Cf Self-referral. Services, Physician Scheduling, Nurse Triage triage Division of patients for priority of care, usually into three categories: those who will not survive even with treatment; those who will survive without treatment; and those whose survival depends on treatment. and a Health Information Hotline, as well as Web-based tools. In addition to hiring, staffing and managing the 24/7 full-function call center, DAOU Systems is responsible for developing disaster recovery procedures and meeting explicit Service-Level Targets. "The health-care marketplace is beginning to recognize the marketing, customer service, cost-saving and revenue-producing potential of professionally managed Call Centers. The University of Chicago Hospitals continues to demonstrate its leadership position in health care with this strategic partnership agreement with DAOU," said Kirby Farrell, vice president of DAOU's Telecommunications Group. "We have been very impressed with both the technical and industry knowledge that DAOU has brought to bear on this project. We feel confident that this agreement better positions us to compete in the fast-paced health-care market. We look forward to continuing our work with DAOU to better serve our diverse community of physicians, patients and employees," said Laura Watson, vice president of Program Development and Marketing for the University of Chicago Hospitals. The University of Chicago Hospitals and Health System, which serve more than 520,000 outpatients and 31,000 inpatients per year, with revenues of more than $560 million, are consistently ranked among the top hospitals in the United States Lists of hospitals for each U.S. state:
The 1998 "Best Hospitals" issue of US News & World Report, for example, placed the hospitals in their "Honor Roll," rating it as one of the 14 best hospitals in the United States, with top 10 programs in endocrinology, cancer and gastroenterology gastroenterology Medical specialty dealing with digestion and the digestive system. In the 17th century Jan Baptista van Helmont conducted the first scientific studies in the field; William Beaumont published his own observations in 1833. . DAOU Systems is a provider of integrated Information Technology (company) Integrated Information Technology - (IIT) A Santa Clara based company producing a programmable, single chip H.261 and MPEG system. The chip contains a RISC processor, originally based on the MIPS architecture but now called RISCit, and a "Pixel Processor". (IT) solutions and services to the U.S. health-care industry. DAOU's capabilities range from up-front strategic consulting to IT system design, implementation and long-term tactical support. DAOU's IT offerings include data, voice and video networking, applications consulting and implementation, as well as operational and Internet solutions. DAOU has more than 800 employees and has provided services to more than 1,300 health-care organizations, including 50% of the nation's top 100 integrated delivery systems integrated delivery system Integrated provider Medical practice A coordinated health care system formed by physician groups and hospitals which ↑ efficiency and ↓ redundancy in providing health care; IDSs coordinate delivery of a broad range of health . DAOU's clients include organizations such as UCSF UCSF University of California at San Francisco Stanford Health Care, Mercy Health Services health services Managed care The benefits covered under a health contract , Saint Barnabas Health Care and Humana Healthcare. Except for the historical information contained herein, the matters discussed in this news release are forward-looking statements that involve numerous risks and uncertainties. The company's actual results could differ materially from those projected in such forward-looking statements and will depend upon a number of factors, including those discussed in the company's filings with the Securities Exchange Commission and other news releases of the company. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion