DALBAR Study Ranks First Mercantile Trust's Web Site Among America's Best.

Business Editors

MEMPHIS, Tenn.--(BUSINESS WIRE)--June 5, 2002

First Mercantile Trust Company today announced its web site has been chosen as one of the best web sites for participants enrolled in defined contribution plans. DALBAR, Inc. recognized First Mercantile as one of the top companies in America for the quality of its web site for plan participants and the company was one of only six firms to receive an "excellent" rating in the DALBAR analysis. The study involved a review of participant web sites provided by 31 financial services firms including American Express, Aetna/ING, Merrill Lynch, Schwab, Nationwide, Cigna, and Wells Fargo.

Scot Lenoir, First Mercantile president, said, "We are delighted that our web site has been recognized among the national leaders in our field, and ahead of many larger firms with far more resources available to develop their technology. Our objective has always been to provide our clients the most convenient, informative Internet service possible, and our associates have been very creative and extremely diligent in designing our web site to meet that goal. This kind of national recognition encourages us to continue to expand and refine our web site so that our clients can more easily communicate with us on-line."

The full report, DC Web Sites: Trends, Benchmarks and Best Practices, is available from DALBAR at [e-mail] or 617/723-6400. DALBAR, Inc., the nation's leading financial-services market research firm, is committed to raising the standards of excellence in the financial-services industry. With offices in both the US and Canada, DALBAR develops standards for, and provides research, ratings, and rankings of intangible factors to the mutual fund, broker/dealer, discount brokerage, life insurance, and banking industries. They include investor behavior, customer satisfaction, service quality, communications, Internet services, and financial-professional ratings.

First Mercantile, a wholly-owned subsidiary of National Commerce Financial Corporation (NYSE:NCF), has provided retirement plans and other financial services for nearly 30 years to businesses and individuals nationwide. National Commerce Financial Corporation is a sales and marketing organization delivering select financial and consulting services through a national network of banking and non-banking affiliates.