DALBAR Releases Year-End Web-Site Rankings for Life Insurance, Mutual Funds & Brokerage Firms; Top Consumer and Financial-Professional Sites Named in Each Category.Business/Technology Editors BOSTON--(BUSINESS WIRE)--Feb. 20, 2001 DALBAR, Inc. today announced the results of its 2000 year-end survey of financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. companies' Web Sites. DALBAR'S findings are drawn from its WebMonitor service, a daily monitoring of leading financial services Web sites. The best twenty-five Web sites in each financial sector are selected for monitoring each quarter. Evaluations are made in four major categories: functionality; usability; quality of content; and, reliability. Life Insurance Rankings Among the leading life insurance consumer Web sites, Fidelity, TIAA-CREF TIAA-CREF Teachers Insurance and Annuity Association - College Retirement Equities Fund , and Prudential each earned DALBAR's top designation of Excellent. In the financial-professional category, no Web sites earned an Excellent rating. Fidelity, John Hancock, and American Skandia, with sites designed specifically for financial-professionals, earned Very Good designations. Mutual Fund Rankings Eleven mutual fund consumer Web sites: Fidelity: Charles Schwab Charles Schwab can refer to:
T. ; and, Prudential earned the Excellent designation. Only AIM and Fidelity earned an Excellent rating among the leading financial-professional Web sites. Brokerage Rankings Nine brokerage Web sites: Fidelity; Charles Schwab; Merrill Lynch Merrill Lynch & Co., Inc. (NYSE: MER TYO: 8675 ), through its subsidiaries and affiliates, provides capital markets services, investment banking and advisory services, wealth management, asset management, insurance, banking and related products and services on a global basis. ; E*Trade; TD Waterhouse TD Waterhouse is the brand used for both British and Canadian brokerages within the TD Bank Financial Group. The brand originated as a United States brand for discount brokerage when TD purchased Waterhouse Securities. ; Wells Fargo Securities; American Express; Morgan Stanley Dean Witter; and, Paine Webber earned DALBAR' Excellent designation. "In 2000, we observed an evolution from financial institutions' use of their Web sites as a simple advertising medium to an extension of their business models that enable their customers to receive the support they need online," said Louis S. Harvey, president of DALBAR. "This approach signals a change in the way institutions view their Web sites: less as a distribution channel and more as an efficient support channel for customers and prospects. Complete rankings and other financial e-Business developments are available in the WebMonitor 2000 reports for Life Insurance, Mutual Funds, and Brokerage. For copies of the DALBAR WebMonitor reports, or information about DALBAR'S other e-Business services and programs contact DALBAR at info@DALBAR.com or call 617-723-6400. Celebrating its 25th anniversary in 2001, DALBAR, Inc. is the leader in developing standards for measurement in financial services. They include investor behavior, customer satisfaction, service quality, communications, Internet services, and financial-professional ratings. DALBAR has been evaluating financial Web sites since 1997, and in 1999 introduced the DALBAR WebMonitor, a monitoring service that reports on the daily changes at the Web sites of mutual fund, insurance, and brokerage firms. |
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