DALBAR Announces Service Awards for 2000 Putnam Wins Top Award in Every Category.Business Editors BOSTON--(BUSINESS WIRE)--Jan. 17, 2000 DALBAR Inc. named the financial service institutions that have qualified for its service awards. These companies have been tested by DALBAR for the entire year and found to be above their peers in service to clients and to financial professionals. Awards are made to both mutual fund and annuity annuity: see insurance. annuity Payment made at a fixed interval. A common example is the payment received by retirees from their pension plan. There are two main classes of annuities: annuities certain and contingent annuities. companies. Putnam Investments Putnam Investments was founded in 1937 by George Putnam. At the same time, he founded its first mutual fund offering, The George Putnam Fund of Boston.[1] Putnam has offices in London and Tokyo, and its headquarters is located in Boston, Massachusetts. continued its record of eleven years of award winning service by being the only company to earn top awards for service to investors in both mutual funds and annuities as well as top awards for service to financial professionals in both. Van Kampen Van Kampen may refer to:
Since there are only seven degrees in a diatonic scale the eleventh degree is the same as the subdominant and the interval year in a row, since DALBAR's first service award in 1990. Van Kampen is the only company to have earned DALBAR's highest service award for eleven years. "Putnam and Van Kampen have demonstrated a keen awareness of the linkage linkage In mechanical engineering, a system of solid, usually metallic, links (bars) connected to two or more other links by pin joints (hinges), sliding joints, or ball-and-socket joints to form a closed chain or a series of closed chains. between the service customers receive and the economic success of their business" said Louis S. Harvey Harvey, city (1990 pop. 29,771), Cook co., NE Ill., a suburb S of Chicago; inc. 1895. Its manufactures include steel castings, metal products, chemicals, machinery, and electronic equipment. Harvey has an oil research center. The city was founded by Turlington W. , DALBAR's president. "These companies have been able to transform their service delivery into competitive weapons that raise assets." Outstanding performers in customer service include: -- INVESCO won top awards for both mutual fund investor service and for service to financial professionals. INVESCO has won service awards in every year since 1995. -- The Hartford continued its award winning service to annuity investors with the top award for the fifth consecutive year. -- Seligman has been a top mutual fund award recipient in five of the last six years. -- Merrill Lynch Insurance Group and Pacific Life have earned the top annuity service award for four years in a row. The service awards are based on systematic testing of customer service over the year. DALBAR executes transactions and monitors how quickly and how well each is handled by all major mutual fund and annuity companies. Tests range from requesting information, to opening accounts, transacting business and terminating relationships. Companies that exceed industry benchmarks in an extensive series of tests earn the DALBAR Service Award. The following are the 2000 DALBAR Service Award winners. The numbers in parentheses See parenthesis. parentheses - See left parenthesis, right parenthesis. () are the number of years the firm has won the award : DALBAR 2000 Service Award Winners Mutual Fund Investors Van Kampen (11) Putnam Investments (10) INVESCO (6) Seligman Funds (5) AIM Funds (3) Evergreen evergreen, term commonly used as synonymous with conifer and applied also to all those broad-leaved plants that bear green leaves throughout the year. Of the latter, most are plants of the tropics, subtropics, and other areas where the growing season is prolonged (e. (3) NationsFunds (2) Annuity Investors The Hartford Life (5) Merrill Lynch Merrill Lynch & Co., Inc. (NYSE: MER TYO: 8675 ), through its subsidiaries and affiliates, provides capital markets services, investment banking and advisory services, wealth management, asset management, insurance, banking and related products and services on a global basis. (4) Pacific Life (4) Putnam Investments (4) Equitable equitable adj. 1) just, based on fairness and not legal technicalities. 2) refers to positive remedies (orders to do something, not money damages) employed by the courts to solve disputes or give relief. (See: equity) EQUITABLE. Insurance (1) Mainstay Annuities (1) Financial Professionals Putnam Investments (4) IDEX IDEX International Development Exchange IDEX Imagery Data Exploitation System IDEX Imagery Digital Exploitation (system) IDEX Identifier of Explorer Mutual Funds (3) Kemper Funds (3) Wells Fargo Wells Fargo armored carriers of bullion. [Am. Hist.: Brewer Dictionary, 1147] See : Protectiveness Wells Fargo company that handled express service to western states; often robbed. [Am. Hist. Funds (3) American Skandia (2) Goldman Sachs The Goldman Sachs Group, Inc., or simply Goldman Sachs (NYSE: GS) is one of the world's largest global investment banks. Goldman Sachs was founded in 1869, and is headquartered in the Lower Manhattan area of New York City at 85 Broad Street. (2) The Alger Fund (1) Davis Funds (1) INVESCO (1) NationsFunds (1) Concurrently, DALBAR named the financial service institutions that are Key Honor As a verb, to accept a bill of exchange, or to pay a note, check, or accepted bill, at maturity. To pay or to accept and pay, or, where a credit so engages, to purchase or discount a draft complying with the terms of the draft. winners in 2000. These firms have distinguished themselves as being consistent in the high quality of customer service they provide. DALBAR 2000 Key Honors Winners Mutual Fund Investors MFS Investment Management MFS Investment Management, formerly Massachusetts Financial Services, is a Boston, Massachusetts-based financial services firm. In its publicity, MFS claims to have invented the mutual fund. The current chair of the company is Robert Pozen. State Street Research Annuity Investors Allmerica Financial Ameritas Variable Life Cuna Mutual Life GE Financial Manulife North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. New England New England, name applied to the region comprising six states of the NE United States—Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, and Connecticut. The region is thought to have been so named by Capt. Annuities Prudential Prudential is the name of two different companies and buildings named after them: Companies:
Security Benefit United of Omaha Financial Professionals Ameritas Variable Life Chase Vista Funds The One Group Pacific Life Seligman Funds State Street Research Van Kampen The Mutual Funds and Annuities categories represent service provided to investors in those products. The Financial Professional category represents service provided to professionals who advise investors. In identifying its winners, DALBAR tested the service in the universe of institutions listed in the tables that follow. They consist of 54 in the Mutual Funds category, 40 in Annuities and 46 in the Financial Professionals category. DALBAR is a financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. research and rating company based in Boston. The company's history dates back to 1976 and its service measurement activities began in 1987.
2000 Universe of Financial Service Institutions
Tested for Mutual Fund Investor Service
AARP Mutual Funds NationsFunds
AIM Funds Nationwide Mutual Funds
The Alger Fund New England Funds
Alleghany Funds One Group Mutual Funds
Alliance Capital OppenheimerFunds
American Century Investors PFPC/PNC Bank
American Funds PIMCO Advisors
Berger Funds Primerica Financial Services
Chase Vista Funds Putnam Investments
Davis Funds Robertson Stephens Investments
Delaware Group of Funds Scudder Funds
Dreyfus Group of Funds Seligman Funds
Eaton Vance Mutual Funds State Street Research
Evergreen Funds Stein Roe Mutual Funds
Fidelity Investments Strong Funds
Fortis Financial Transamerica Premier Funds
Franklin Templeton Funds T. Rowe Price
Galaxy Funds USAA Mutual Funds
Goldman Sachs Van Kampen
Hartford Mutual Funds Vanguard
IDEX Mutual Funds Victory Funds
INVESCO Funds Wells Fargo
Janus Funds
John Hancock Funds
Kemper Funds
Liberty Funds Services
Lord, Abbett
Lutheran Brotherhood
MainStay Funds
Merrill Lynch
MFS Mutual Funds
Montgomery Funds
2000 Universe of Financial Service Institutions
Tested for Annuity Investor Service
Aegon/PFL Life New York Life
Aetna Life Pacific Life
Allianz Life Prudential Life Insurance
Allmerica Financial Putnam Investments
American General Scudder
American Skandia Security Benefit Life
Ameritas Variable Life SunLife of Canada
Anchor National Travelers Life Insurance
Canada Life Assurance United of Omaha
Cuna Mutual Life USAA
The Equitable Vanguard Variable Life
Fidelity Investments
Fortis Financial Group
GE Life
Guardian Life
The Hartford Life
Jackson National
John Hancock
Zurich Kemper Life
Keyport Life
Lincoln Benefit Life
Lincoln Life
Lutheran Brotherhood
MainStay
ManuLife North America
Merrill Lynch
Metropolitan Life
Nationwide Financial
New England Annuities
Tested for Service to Financial Professionals
AIM Funds Lincoln Benefit
The Alger Fund Lincoln National
Alliance Capital Management Lord, Abbett
American Funds MainStay Funds
Ameritas Variable Life Manulife North America
American Skandia MFS Mutual Funds
Anchor National NationsBank
Davis Funds Nationwide Financial
Eaton Vance New England Funds
Evergreen Funds One Group Mutual Funds
Fidelity Investments OppenheimerFunds
Fortis Financial Group Pacific Life
Franklin Templeton Group Phoenix Funds
G.E. Financial Assurance Pioneer Funds
Goldman Sachs Putnam Investments
Hartford Life Security Benefit Life
IDEX Mutual Funds Seligman Funds
INVESCO Funds Group State Street Research
Jackson National SunLife of Canada
John Hancock Transamerica
Kemper Funds Van Kampen
Keyport Life Vista Capital Management
Liberty Funds Services Wells Fargo
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