DALBAR Announces Its 2006 Customer Service Award Winners in Financial Services.BOSTON -- DALBAR today released the 2006 winners of its annual Customer Service Awards. For more than a decade, DALBAR has conducted rigorous testing of service delivery and, each year, identifies those mutual fund, broker/dealer, annuity, life insurance and retirement plan providers that are able to deliver industry-leading service to its customers. The winners are made up of long-term industry leaders that, over the years have been joined by other service oriented o·ri·ent n. 1. Orient The countries of Asia, especially of eastern Asia. 2. a. The luster characteristic of a pearl of high quality. b. A pearl having exceptional luster. 3. financial companies. Putnam Investments Putnam Investments was founded in 1937 by George Putnam. At the same time, he founded its first mutual fund offering, The George Putnam Fund of Boston.[1] Putnam has offices in London and Tokyo, and its headquarters is located in Boston, Massachusetts. , with 15 years of award winning service and The Hartford, with 11 years of award winning service are veterans in leading the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. industry in the quality of service to their customers. Alongside Putnam Investments and Hartford Life, Evergreen Investments Evergreen Investments is the brand name under which Wachovia Corporation conducts its investment management business. Wachovia Global Asset Management is the brand name under which Evergreen Investments conducts sales and distribution business outside of the United States. and Seligman Funds are also industry leaders with 9 plus years of consecutive award winning service. Over the last seven years, this elite group was joined by AEGON/Transamerica, BlackRock, Equitable EQUI-VEST, Genworth Financial Genworth Financial is an international financial services organization that offers a portfolio of primarily consumer-focused products through its various companies, including annuities, combination products, investment services, life insurance, long term care insurance, medicare , Goldman Sachs The Goldman Sachs Group, Inc., or simply Goldman Sachs (NYSE: GS) is one of the world's largest global investment banks. Goldman Sachs was founded in 1869, and is headquartered in the Lower Manhattan area of New York City at 85 Broad Street. , Guardian Insurance & Annuity Co., Guardian Investor Services, The Individual Life Division of the Hartford, The Hartford Mutual Funds, JPMorgan Funds, New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of Life-MainStay Annuities, New York Life, Pacific Life, PLANCO, Primerica, Prudential Financial, RiverSource, RS Investments, Sun Life Financial, Transamerica/IDEX, and Transamerica Capital. "The level of performance achieved by these companies sets extremely high standards for competitors and in doing so improves the service levels to customers across the industry as a whole," said Csilla von Csiky, Managing Director at DALBAR. The service awards are based on systematic testing of customer service over the year. DALBAR conducts thousands of tests to measure how financial companies respond to the needs for service from their customers. Companies that exceed a variety of industry benchmarks after one year of testing earn the DALBAR Service Award. The following table provides a list of all firms that were recipients of DALBAR's 2006 Service Award for each category. NOTE: The numbers in parentheses See parenthesis. parentheses - See left parenthesis, right parenthesis. represent the number of times the organization has earned the Service Award. [TABLE OMITTED] Concurrently, DALBAR named the financial service institutions that are Key Honors winners in 2006. Companies that meet industry benchmarks after one year of testing earn DALBAR Key Honors. In 2006, Genworth Financial was the only firm to achieve this distinction. Dalbar 2006 Key Honors Winner ~Annuities~ Genworth Financial The Mutual Fund, Annuity, Life Insurance and Retirement Plan categories represent service provided to consumers of these products. The Financial Intermediary Financial Intermediary An institution that acts as the middleman between investors and firms raising funds. Often referred to as financial institutions. Notes: This can include chartered banks, insurance companies, investment dealers, mutual funds, and pension funds. categories represent service provided to professionals who advise investors. DALBAR, Inc., the nation's leading financial services market research and consulting firm Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a , is committed to raising the standards of excellence in the financial services industry. With offices in both the US and Canada, DALBAR develops standards for, and provides research, ratings, and rankings of intangible factors to the mutual fund, broker/dealer, life insurance, property and casualty, and managed account industries. They include investor behavior, customer satisfaction, service quality, communications, Internet services, and financial professional ratings. |
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