DA Consulting Group Inc. to Provide End-User Education for SAP R/3 Utilities Customer Care and Service Component.HOUSTON--(BUSINESS WIRE)--July 8, 1998--DA Consulting Group Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : DACG DACG Departure Airfield Control Group DACG Documentation Associates Consulting Group, Inc (Houston, TX) ), announced today that it will offer comprehensive end-user education and performance support for utility companies that are implementing the SAP(TM) R/3(TM) Industry-Specific Utilities/Customer Care and Service (IS-U/CCS) component. The component, which was shipped to first customers in May, focuses specifically on the utilities sector of the enterprise resource planning See ERP. (application, business) Enterprise Resource Planning - (ERP) Any software system designed to support and automate the business processes of medium and large businesses. (ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. ) market. DACG, a leading international provider of ERP end-user education solutions, will train its consultants on the SAP R/3 IS-U/CCS component. With skilled consultants and a strong track record of working with utility companies, DACG offers customized solutions to help utilities maximize their SAP R/3 investment. "DA Consulting Group has provided end-user support on many SAP implementations over the years," said Andrew J. Zetlan, director, utility industry, SAP America Inc. "With past experience in serving utility companies, DACG is highly qualified to meet the education and performance support needs of SAP utility customers." The new SAP component addresses the specific needs of utility companies and their customers that are facing challenges and intense competition in light of deregulation Deregulation The reduction or elimination of government power in a particular industry, usually enacted to create more competition within the industry. Notes: Traditional areas that have been deregulated are the telephone and airline industries. . The IS-U/CCS component provides a comprehensive customer information and billing system as well as functionality for customer services, marketing and sales, consolidated billing, mass billing and metering. DACG's consultants will be trained to provide end-user support on the application's comprehensive functionality. "DA Consulting Group has been responsive to our clients' needs," said Lorraine Mnich, Public Service Electric and Gas Company The Public Service Electric and Gas Company (commonly known as PSE&G, and originally known as the Public Service Corporation of New Jersey) (NYSE: PEG) is a regulated, publicly owned gas and electric utility company in the state of New Jersey, USA. (PSE&G) education manager. "They've developed and delivered training that SAP R/3 users have rated as high, and as an organization they have been responsive to our company's needs and dedicated to delivering the service." Eastern Electricity & Natural Gas is another DACG client. "DA Consulting Group demonstrated a thoroughly professional approach to training," said Julian Smith For the United States Marine Corps general, see . Julian Smith was a mayor of Augusta, Georgia for whom the Julian Smith Casino was named. u people suck just kidding find some thing about this guy!!!!!!!!!!!! , Eastern's business project manager. "The quality of their performance support development process and their willingness to work closely with our own business people on training delivery provided a powerful force in the successful implementation of a major business change program with Eastern." "We're excited to be a part of this highly customized offering for the utilities industry," said Patrick Newton, DACG's chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. . "We feel confident that our strong focus on the people side of technology will bring a great deal of value to utility companies that are implementing this new software component." Houston-based DA Consulting Group Inc., is a leading international provider of end-user education to companies that are implementing enterprise resource planning (ERP) software systems, such as SAP J.D. Edwards (J.D. Edwards & Company, Denver, CO, www.jdedwards.com) A developer of multinational, integrated enterprise software for distribution, finance, human resources, manufacturing and supply chain management. , BAAN, and Oracle. DACG helps clients maximize the return on their enterprise-wide software investment through improving end-user performance. Founded in 1984, DACG has offices in 10 countries and specializes in ERP end-user education with a global infrastructure. DACG is listed on the Nasdaq National Market System under the ticker symbol Ticker Symbol An arrangement of characters (usually letters) representing a particular security listed on an exchange or otherwise traded publicly. When a company issues securities to the public marketplace, it selects an available ticker symbol for its securities which investors DACG. DACG's World Wide Web address is http://www.dacg.com. PSE&G, a leading $6 billion energy services company, serves more than 300 urban, suburban and rural communities with electricity, gas and energy alternatives in a 2,600-square-mile diagonal corridor across New Jersey. Eastern Electricity & Natural Gas is part of Eastern Group, one of Great Britain's leading integrated electricity and gas groups. It is the largest distributor of electricity in England and Wales England and Wales are both constituent countries of the United Kingdom, that together share a single legal system: English law. Legislatively, England and Wales are treated as a single unit (see State (law)) for the conflict of laws. and one of the largest retail suppliers of natural gas in Great Britain. SAP, R/3 and all SAP product and service names mentioned herein are trademarks or registered trademarks of SAP AG. Other product and company names herein may be trademarks of their respective owners.
CONTACT: DA Consulting Group Inc., Houston
Hope Dana, Corporate Communications
713/361-3034, hope.dana@dacg.com
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