D&B Software announces Customer Select Program.ATLANTA--(BUSINESS WIRE)--Nov. 7, 1994--Responding to customer requirements for greater flexibility in supporting business applications, Dun & Bradstreet Brad·street , Anne Dudley 1612-1672. English-born colonial poet who wrote several collections of verse, including The Tenth Muse Lately Sprung Up in America (1650). Software announced a three-tier (architecture) three-tier - A client-server architecture in which the user interface, functional process logic ("business rules") and data storage and access are developed and maintained as independent modules, most often on separate platforms. plan for its maintenance and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . Called "Customer Select," this plan is the latest initiative under the previously announced Customer Choice Program, which offers customers more choices in support and maintenance for their host-based client/server An architecture in which the user's PC (the client) is the requesting machine and the server is the supplying machine, both of which are connected via a local area network (LAN) or wide area network (WAN). and PC/Lan-based platforms. "Each of our customer has unique needs for maintenance and support," said Jim Schaper, senior vice president of worldwide field operations for D&B Software. "The menu-like nature of the Customer Select offerings provides customers with a flexible, cost-effective cost-effective, n the minimal expenditure of dollars, time, and other elements necessary to achieve the health care result deemed necessary and appropriate. means of tailoring a service program to meet their specific needs." Customer Select establishes three levels of services for D&B Software products: - Basic Plan, aimed at customers' support and maintenance requirements which can be satisfied electronically. Customers who elect the Basic Plan, however, still will have telephone access to D&B Software's support staff on a cost per-incident basis. - Standard Plan, which approximates the level of service D&B Software offered prior to implementation of the Customer Select program extends D&B Software's telephone support capabilities to 24 hours per day Monday Monday: see week. through Friday with additional emergency support available on weekends. In addition to the extended hours, D&B Software also provides toll-free telephone access to it support staff. - Premium Plan, not only provides telephone support 24 hours a day, but also provides customers with credits toward D&B Software education programs and registration for the ALLIANCE user group. In addition, Premium Plan customers also will be provided with consulting services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" -- a review by D&B Software professionals on how effectively they are using D&B Software applications in their organizations. "Customer Select gives us choices on our level of support," said Charles Solomon Charles "King" Solomon (1884-January 24, 1933) was a Boston racketeer who controlled New England's bootlegging, narcotics and illegal gambling during Prohibition. One of the earliest crime figures in New England's history, Solomon immigrated from his native Russia as a boy , manager of financial systems at the University of Kentucky The University of Kentucky, also referred to as UK, is a public, co-educational university located in Lexington, Kentucky. Hospital in Lexington. "One package doesn't always fit all customers. We hope to customize our support to reflect our current business needs, as well as save money in the process." "Old pricing models for many customers just don't work any more," said Bob Johnson Bob Johnson may refer to:
Cost of the service plans are based on the price of D&B Software applications that are being supported: ranging from 14% to 18%. The new maintenance program choices will be available starting Jan. 1, 1995 in the Americas, Europe and Asia-Pacific regions. In addition to the maintenance and support plans, customers now may also purchase additional services, such as education packages and registration fees for the ALLIANCE user organization as well as a variety of consulting services. The announcement of the Customer Select program is the latest initiative in the company's ongoing program to provide comprehensive service, maintenance and support offerings to meet the ever-changing needs of the customer environment. In April, D&B Software rolled out the Customer Choice Price Stability Program to give customers more choices and to help customers forecast and control their long-range maintenance costs better, as well as provide a means for customers to "lock in" 1994-level pricing for future years. In August, D&B Software announced Value Unit Pricing unit pricing n. The pricing of goods on the basis of cost per unit of measure. , the second initiative under its Customer Choice Program. Value Unit Pricing is a simple client/server pricing model based on application use and not hardware platform. This new pricing program also has built in migration credits for customers currently on maintenance. D&B Software is a company of The Dun & Bradstreet Corp., the world's largest supplier of business information and decision support services. D&B Software provides technology leadership for its 10,000 customer sites worldwide through a broad range of business software products and services, including decision support tools and financial, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , manufacturing and distribution applications. Note to Editors: Customer Select, Customer Choice and ALLIANCE are trademarks of Dun & Bradstreet Software Services Inc. Throughout this release, other software and hardware products are mentioned by name. In most, if not all cases, these product names are claimed as trademarks by the companies that manufacture the products. In is not our intention to claim these names or trademarks as our own. CONTACT: D&B Software, Atlanta Lorretta Gasper gasp·er n. Chiefly British Slang A cigarette. , 404/239-3658 |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion