Cypress Provides Top Law Firm Next-Generation VoIP Communications.Reliability and productivity from multimedia applications, cost are key benefits ATLANTA -- Cypress Communications is providing a next-generation VoIP communications solution for one of the country's largest, most prestigious law firms This list of the world's largest law firms by revenue is taken from The Lawyer and The American Lawyer and is ordered by 2006 revenue:[1]
The Cypress hosted VoIP solution, C4 IP, will boost Pillsbury's productivity by enabling employees to interact with clients more efficiently and communicate among themselves seamlessly throughout the firm's 11 offices nationwide with multimedia desktop applications like instant messaging Exchanging text messages in real time between two or more people logged into a particular instant messaging (IM) service. Instant messaging is more interactive than e-mail because messages are sent immediately, whereas e-mail messages can be queued up in a mail server for seconds or , presence, conferencing, video and Microsoft Outlook For the e-mail and news client bundled with certain versions of Microsoft Windows, see . Microsoft Outlook or Outlook (full name Microsoft Office Outlook integration. Because Cypress owns and manages everything from the advanced IP phones on employees' desks to the Local Area Network and nationwide Internet backbone (communications, networking) Internet backbone - High-speed networks that carry Internet traffic. These communications networks are provided by companies such as AT&T, GTE, IBM, MCI, Netcom, Sprint, UUNET and consist of high-speed links in the T1, T3, OC1 and OC3 ranges. , upfront investment is avoided and reliability and quality of service is assured. "While planning to replace our aging telephone and voicemail systems, we wanted the productivity benefits of Voice over IP, like unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. , Web conferencing A videoconferencing session via the Internet. In order to interact with other participants, attendees use either a Web application or an application downloaded into their client machines. and remote communications (1) Communicating via long distances. (2) See remote control software. , but we also wanted to retain the reliability and sound quality of our traditional telephone systems," said Warren Jones, chief information officer for Pillsbury. "In assessing the many options, we soon became concerned about the high initial investment required, and felt we might have to make difficult choices between features and reliability. After listening to our business requirements, Cypress presented a unique solution that combined a state-of-the-art comprehensive Voice over IP system with management and support that ensure the quality of service we require." Jones continued, "Cypress is providing a fault tolerant The ability to continue non-stop when a hardware failure occurs. A fault-tolerant system is designed from the ground up for reliability by building multiples of all critical components, such as CPUs, memories, disks and power supplies into the same computer. network infrastructure, local and long distance service, instant messaging and voice and Web conferencing; and cool new features that our lawyers and staff love like the latest Bluetooth-enabled Nortel telephones - all with no upfront investment or consulting fees. With Cypress C4 IP, we can equip our people throughout the country with the latest telecommunications technology to enhance productivity, creating real value for our clients while sustaining voice quality and lowering our total cost of ownership." "The advanced communications applications that Pillsbury is benefiting from have been talked about for years," said Frank Grillo Frank Grillo (born June 8, 1963 in New York City, New York) is an American actor. Grillo is probably best known for his role as Nick Savrinn in Season One of Prison Break. , executive vice president of enterprise services for Cypress Communications. "Now that companies are starting to implement them, they are seeing that it is just too complicated to buy all the hardware from multiple vendors, line up the service providers, hire developers to integrate it together, manage all the pieces and pray it works. With Cypress, we have a proven solution and can do it all for them - even manage the changes when employees change offices." Advanced multimedia features of the Cypress hosted VoIP solution include: * Softphone, IP Phone and Converged Desktop A desktop IP phone provides a traditional calling experience, while the softphone running on a laptop supports mobile users while away from the office. * Microsoft Outlook Integration Integration with Microsoft Outlook allows users to click on a name in their address book to initiate a call, or to click on an email or instant message to call the sender. * Presence Users always know who's available or on the phone, making it easy to connect and communicate with other employees across the enterprise. * Collaboration Video calling and conferencing, file and whiteboard sharing, Web push and secure instant messaging connect users as if they are in the same room -- no matter where they are located. * Bluetooth Integration With Bluetooth integration and a headset, users can move around the office -- even if they're only going for coffee -- and still maintain optimum productivity levels. * Automatic Call Distribution (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ) Calls can be queued and distributed between team members for efficient call handling and improved customer satisfaction. Real-time call center statistics, agent performance and traffic reports, customized on-hold music and messages, and user-defined customizations boost productivity. * Unified Messaging Integrated with Microsoft Outlook, voicemails are delivered to email inboxes and can be saved or forwarded just like any other email. * Find Me/Follow Me Telephone services that provide advanced call forwarding. Initially developed for the circuit-switched Intelligent Network (IN), voice over IP (VoIP) also provides such services. "Find me" forwards calls either in sequence or at the same time to a list of numbers. Users can implement advanced call routing based on day, time or their availability. Calls can go to voicemail, a cell phone or any other phone. About Pillsbury Winthrop Shaw Pittman LLP Pillsbury Winthrop Shaw Pittman LLP is a dynamic full-service law firm with market-leading strengths in the energy, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , real estate and technology sectors. The firm's lawyers serve clients throughout the U.S. and internationally from strategic locations including key global financial centers such as New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , London, Tokyo and Shanghai. Industry-driven client teams and a multidisciplinary approach multidisciplinary approach A term referring to the philosophy of converging multiple specialties and/or technologies to establish a diagnosis or effect a therapy to crucial business issues of the day also ensure clients receive thorough counsel on all aspects of a matter. The 2007 Corporate Counsel survey of Fortune 500 companies named Pillsbury a "Go-To Firm" in five practice areas -- corporate transactions, litigation An action brought in court to enforce a particular right. The act or process of bringing a lawsuit in and of itself; a judicial contest; any dispute. When a person begins a civil lawsuit, the person enters into a process called litigation. , IP litigation, IP patent counseling, and labor and employment. Pillsbury placed among the nation's top 20 law firms in number of minority partners according to the Minority Law Journal 2007 Diversity Scorecard and was also named as one of Working Mother magazine's 100 Best Companies in 2006. Pillsbury has offices in New York, Washington, D.C., Los Angeles, Orange County, Sacramento, San Diego, San Francisco, Silicon Valley and Houston. About Cypress Communications Boasting a 20-year legacy and more than 6,500 customers coast-to-coast, Cypress is one of the nation's largest providers of end-to-end managed communication solutions for mid-sized businesses. Cypress provides advanced IP phones and VoIP (Voice over IP) services with cutting-edge multimedia desktop applications like Microsoft Outlook integration; unified messaging; video calling; and audio, video and Web conferencing. As a Deloitte Fast 50 and Fast 500 award recipient, Cypress is also recognized as one of the fastest growing telecommunication companies in North America. Cypress is headquartered in Atlanta, GA. The company's Web address is www.cypresscom.net. * Note to Editors: Changes Voice over IP to industry known VoIP for search optimization. |
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