Cygnus Builds Business With assyst After Construction Deal.Business Editors/High-Tech Writers EDINBURGH, Scotland---(BUSINESS WIRE)--July 29, 2003 Managed IT services provider, Cygnus Technology Solutions Ltd has chosen Axios Systems' assyst software to meet increased business demands after winning a five-year contract with a major construction group. Cygnus (www.cygnus-tech.co.uk) has become a Managed Services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality Partner of the international Help Desk and IT Service Management specialist Axios Systems (www.axiossystems.com). Cygnus operates in the five key areas of consultancy, managed services, technical resources, security and mobile solutions. The company will feature assyst as the core of its portfolio of market-leading ITSM ITSM Information Technology Service Management ITSM Information Technology Security Manager ITSM Indirect Tensile Stiffness Modulus ITSM Information Technology System Management ITSM Ibm Tivoli Storage Manager ITSM It Service Management solutions and has implemented the software into its Service Desk where it will be used to manage the company's consultants and clients. "Our decision followed an in-depth analysis of the market," said Phil McDermott Phil McDermott is a British actor. Before turning to acting he was a trainee priest, a scrap metal worker, a weighbridge operator and a carpenter.[1] He is most famous for playing a regular character in the BBC soap opera EastEnders. , Operations Director of Cygnus. "assyst was far superior than any of the other products we evaluated. Furthermore Axios has an impressive customer base." "assyst supports the LDAP (Lightweight Directory Access Protocol) A protocol used to access a directory listing. LDAP support is implemented in Web browsers and e-mail programs, which can query an LDAP-compliant directory. protocol which provides improved migration to new architectures and a more efficient method of populating databases - this was a necessity for us and our clients." He continued, "We have recently won a contract for a major construction group. They too were extremely impressed by assyst. The functionality in assyst is exactly what they wanted." At any one time the construction firm operates up to 100 building sites, each with its own technology set-up. These remote sites are also being served by Axios' Web-based product assystNET - a configurable customer self- service incident logging and monitoring tool. McDermott continued to explain the benefits, "assyst allows us to not only manage our customers but also our own operations. We have increased control and are able to manage our processes effectively. We can also carry out root cause analysis which in turn makes us more pro-active." "Furthermore, we also have the ability to manage our assets and include valuable information such as depreciation." He concluded, "Axios was extremely flexible with their approach and pulled out all the stops to achieve the deadline." About Axios Systems Axios Systems has over 15 years experience of providing Help desk & IT Service Management excellence. The original ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). solution, assyst, is the leading Help Desk and IT Service Management solution providing total control of IT infrastructures to large organisations. Testament to the fact that Axios' main priority lies with providing an excellent product together with outstanding customer service, Axios has been voted No. 1 in the Help Desk Institute vendor survey for the second year running. assyst is a fully integrated, out-of-the-box Help Desk & IT Service Management software suite designed from inception around the Best Practice ITIL framework. assyst is currently used worldwide by over 400 organisations including Orange, MidAmerican Energy MidAmerican Energy may refer to one of the following:
in full Music Television U.S. cable television network, established in 1980 to present videos of musicians and singers performing new rock music. MTV won a wide following among rock-music fans worldwide and greatly affected the popular-music business. and many Government institutions such as the UK Ministry of Defence. For more information visit www.axiossystems.com or contact assyst@axiossytems.com |
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