Cygnal's Accord Communications to Offer Interaction Management Software by Interactive Intelligence.

Business Editors & High-Tech Writers

INDIANAPOLIS & OSHAWA, Ontario--(BUSINESS WIRE)--Sept. 25, 2000

Interaction Center product line improves customer service,

increases productivity, and reduces costs

Interactive Intelligence, Inc. (Nasdaq:ININ), a leading developer of multi-channel customer interaction management software, today announced a reseller agreement allowing Accord Communications Inc., a Cygnal Technologies company (TSE:CYN), to market the Interactive Intelligence product line to its 2,800 plus customer base in Canada.

The addition of this product line is expected to generate approximately $1 million in revenues for Accord over the next twelve months.

The Interaction Center platform is a unified, open platform that provides everything an organization needs in order to communicate with the world. Accord's customers will now be able to use a single Windows NT or Windows 2000 server to process all interaction types, including phone calls, faxes, e-mails, Web chats, Web callbacks, and Voice over IP (VoIP) calls. The Interaction Center platform offers a simple and flexible alternative to typical computer telephony architectures which require expensive middleware and integration services.

The Interaction Center platform serves as the basis for Interactive Intelligence's complete line of interaction management products ideal for e-businesses, enterprises, contact centers and service providers. Product features include softphone, multimedia queuing and routing, voice recording and logging, unified messaging, Web chat, screen pop, Interactive Voice Response (IVR), predictive dialing, and much more.

"We reviewed many vendors and determined Interactive Intelligence to be a true leader in the fast-growing market for interaction management software," said Dave Sherry, president of Accord Communications. "The Interaction Center product line is a state-of-the-art customer care solution that will allow us to broaden our product offering, while giving our customers a technologically advanced, unified platform on which to base their communications."

"Accord's experience implementing voice and data solutions, along with their significant expertise in Internet Protocol (IP) telephony, makes them an ideal Interactive Intelligence partner," said Dr. Donald E. Brown, president and CEO of Interactive Intelligence. "Accord fits perfectly with our `converged' VAR model, which gives customers the very best all-around communications product, service and support."

About Accord Communications

Accord Communications, a Cygnal Technologies company, provides telecommunication solutions to organizations of all types and sizes. The company sells, designs, installs and maintains voice and data communications systems and also possesses significant expertise in Internet Protocol (IP) telephony. Accord Communications is headquartered in Richmond Hill, Ontario and can be reached at 905-707-3500 or www.accordcomm.com.

About Cygnal Technologies

Cygnal Technologies designs, equips, integrates and manages wired and wireless broadband, data and telecommunications networks allowing users to communicate effectively and economically. Customers include cable companies, telephone companies, broadcasters, utilities and corporations. Cygnal has expertise in all communication technologies including satellite, coaxial cable, fibre optic, twisted pair and microwave. Cygnal Technologies is headquartered in Oshawa, Ontario and can be reached at 905-436-8888 or www.cygnal.ca.

About Interactive Intelligence

With a worldwide customer base of more than 500 companies, Interactive Intelligence, Inc. (Nasdaq:ININ) is considered a leading developer of multi-channel customer interaction management software that automates virtually every aspect of business communications. The company develops and markets the Customer Interaction Center(TM) (CIC) for contact centers, the Enterprise Interaction Center(R) (EIC) for e-businesses and enterprises, and the Service Interaction Center(TM) (SIC) for ISPs, ASPs, CLECs, and other service providers. The Interactive Intelligence product line is based on an open, unified Windows NT/2000-based communications platform designed as an alternative to expensive and complex CTI solutions. These products are the subject of numerous United States and international patents pending. Interactive Intelligence is headquartered in Indianapolis with European headquarters in France and Asia Pacific headquarters in Japan. The company was founded in 1994 and has received numerous accolades, including Microsoft's 1998 Fastest Growing Independent Software Vendor's (ISV's) Award and Red Herring's Top 100 Technology IPOs of 1999. Interactive Intelligence can be reached at +1 317.872.3000 or www.ININ.com.

This release contains certain forward-looking statements that involve a number of risks and uncertainties. Among the factors that could cause actual results to differ materially are the following: rapid technological changes in the industry, volatility in the market price of the company's common stock; the company's ability to achieve profitability, to manage successfully its growth and increasingly complex third party relationships, to maintain successful relationships with its current and any new resellers, to maintain and improve its current products and to develop new products and to protect its proprietary rights adequately; and other factors described in the company's SEC filings, including the company's latest annual report on Form 10-K and its quarterly reports on Form 10-Q.

Copyright (c)1994 - 2000 Interactive Intelligence Incorporated. All rights reserved. Interactive Intelligence(R), Enterprise Interaction Center(R), EIC(TM), Customer Interaction Center(TM), CIC(TM), Service Interaction Center(TM), SIC(TM), Interaction Recorder(TM), Interaction Dialer(TM), Interaction Director(TM), and e-FAQ(TM) are all trademarks or registered trademarks of Interactive Intelligence, Inc. All other products and company names should be considered servicemarks or trademarks of their respective companies.

No stock exchange or regulatory authority has approved or disapproved of the information contained herein.