Cygent and NightFire Streamline DSL Ordering For ISPs and DSL Resellers; Alliance Enables End-to-End Automation of Broadband Service Fulfillment.Business/Technology Editors SAN FRANCISCO San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden and OAKLAND, Calif.--(BUSINESS WIRE)--Sept. 18, 2000 Cygent Inc., the only Internet software company to offer a comprehensive eBusiness Support System (eBSS) solution for the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. , and NightFire Software Inc., the leading provider of e-infrastructure solutions for broadband service See broadband and broadband service provider. deployment, today announced a strategic alliance. The companies will team to enable Internet service providers Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. (ISPs) and DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary resellers to automate DSL ordering and service fulfillment through a fully brandable Web-based interface. The joint offering combines NightFire's expertise in automating complex transactions associated with broadband service fulfillment with Cygent's comprehensive eBusiness solution. The companies will integrate Cygent's eBSS solution and DSLAdvantage(TM) with NightFire(R) ISP (1) See in-system programmable. (2) (Internet Service Provider) An organization that provides access to the Internet. Connection to the user is provided via dial-up, ISDN, cable, DSL and T1/T3 lines. Service Manager, NightFire Preorder and NightFire DSL to provide an out-of-the-box product. The integrated offering will give ISPs a speed-to-market and cost advantage by enabling them to prequalify customers for DSL via the Web and deploy products and services more rapidly to their customers. "This is a comprehensive offering for ISPs and DSL providers to turn up customers more rapidly at a far lower cost," said Venkates Swaminathan, founder, executive vice president and chief strategist, NightFire. "The ability to rapidly and accurately prequalify customers and process self-service orders will redefine end-users' expectations in obtaining DSL service." "Our alliance with NightFire will allow service providers to automate accurate customer prequalification to achieve flow-through ordering -- easing the biggest bottleneck A lessening of throughput. It often refers to networks that are overloaded, which is caused by the inability of the hardware and transmission lines to support the traffic. It can also refer to a mismatch inside the computer where slower-speed peripheral buses and devices prevent the CPU in offering DSL service," said Ari Klionsky, Cygent's vice president, business development. "By integrating NightFire's products with Cygent's, we are revolutionizing the way DSL service is bought and sold." NightFire and Cygent Make It Easy for Subscribers to Order DSL The joint solution combines Cygent's leading eBSS technology with NightFire's leading prequalification and automated DSL ordering interconnection gateways to improve operational efficiency and provide nationwide coverage for DSL ordering. The result is an end-to-end Web-based solution that supports one-to-one marketing, online shopping and ordering, bill presentment and payment See EBPP. , account management, customer service, address validation, automated service availability checks and ordering of DSL services from a wide selection of DSL providers. It allows customer prospects and distribution partners to enter address and phone information into an ISP's Web-based order system and get immediate feedback on the services available for their locations, as well as to place and track orders. About Cygent Cygent is the only Internet software company to offer a comprehensive eBusiness solution for the communications industry, linking wholesalers and retailers of communications services to each other and to their customers via the Internet. Cygent creates a speed-to-market advantage for communications service providers A Communications Service Provider or CSP is a company that transports information electronically. The term encompasses public and private companies in the wireline, wireless, Internet, cable, satellite, and managed services businesses. by accelerating their move to online business and enabling rapid deployment of new products and services. Cygent's eBusiness Support System (eBSS) streamlines each step in the customer-retailer-wholesaler demand chain through an integrated Internet storefront that supports (1) one-to-one marketing, (2) online shopping and ordering, (3) bill presentment and payment, and (4) customer self-care. Cygent enables end-to-end solutions (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. through alliances with communications and eBusiness leaders including BEA Systems BEA Systems, Inc. (NASDAQ: BEAS) is one of the major companies developing enterprise infrastructure software. BEA makes middleware, products that help software run on top of databases. , BusinessEdge Solutions, Deloitte Consulting, Cap Gemini Ernst & Young, MetaSolv, Portal, Sun Microsystems Sun Microsystems, Inc. (NASDAQ: JAVA[3]) is an American vendor of computers, computer components, computer software, and information-technology services, founded on 24 February 1982. , and Vitria Technology. Cygent is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. with headquarters in San Francisco and offices worldwide. For more information, please visit www.cygent.com. About DSLAdvantage Cygent DSLAdvantage unites wholesale and retail service providers with their customers in a fully integrated DSL self-care solution. It helps build better subscriber relationships by enabling customers and resellers to check availability of DSL services in their area, order DSL products and services online, and monitor activation status. For service providers, DSLAdvantage accelerates speed to market and decreases the cost of customer acquisition through no-touch service activation. It contains standard interfaces that are easily customized to work with DSL service management and provisioning solutions. These interfaces allow customers to enter and track billing and usage information, trouble tickets, and disputes for DSL products and services. And because DSLAdvantage is fully integrated with Cygent's eBSS software, DSL can be bundled and managed with other communications services. About NightFire NightFire Software Inc. is a leading e-infrastructure software provider for broadband service fulfillment. NightFire enables companies in the broadband value chain to bring high-speed, always-on Internet access See how to access the Internet. and services to consumers and businesses faster, more reliably and more efficiently. The NightFire Suite and the NightFire Network automate critical steps in the service fulfillment process, from prequalification to trading partner service management. NightFire customers include industry leaders across the entire broadband ecosystem ranging from Web brands to service providers. Headquartered in Oakland, Calif., NightFire is a privately funded company. Primary investors include U.S. Venture Partners, Sequoia Capital Sequoia Capital is a venture capital firm founded by Don Valentine in 1972. The firm's partners include Don Valentine, Pierre Lamond, Michael Moritz, Doug Leone, Mike Goguen, Mark Stevens, Jim Goetz, Sameer Gandhi, Roelof Botha, and Mark Kvamme. , The Roda Group and New Enterprise Associates. More information, including recent company news releases, is available at http://www.nightfire.com. NightFire is a registered trademark, and the NightFire logo, Igniting the Bandwidth Explosion, and BandwidthExpress.com are trademarks and/or service marks of NightFire Software, Inc. All other company, brand, and product names are the trademarks or registered trademarks of their respective companies. |
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